Customer reviews of Mon Whisky

9,7 /10

Based on 1 585 published reviews

5 1 415 89% 4 116 7% 3 31 2% 2 9 1% 1 14 1%

Summary of reviews

The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.

Reviews 1, 2 and 4 stars

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Celine R.

Published on 20/05/2018 à 12h31 following a purchase from 20/05/2018

Perfect. It just took more than 4 days to be delivered.

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Jean M.

Published on 08/02/2018 à 15h10 following a purchase from 08/02/2018

Well packaged, relatively fast, complete and well informed site.

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Client

Published on 28/12/2017 à 20h36 following a purchase from 28/12/2017

Bottle of rum arrived in a slightly damaged box (seal torn) but replacement part shipped quickly at no extra charge: attentive customer service and overall good experience.

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Robert M.

Published on 25/12/2017 à 13h46 following a purchase from 25/12/2017

Bravo for the speed of delivery, but very bad mark for the price. Friends of mine found this candy for 35 at Monoprix, which is far from being a reference in terms of price. I'm emailing you a photo taken at Monoprix.

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KATIA

Published on 22/12/2017 à 10h21 following a purchase from 22/12/2017

Very fast delivery and very well packaged products for safe transport...

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Brandie B.

Published on 18/12/2017 à 11h17 following a purchase from 18/12/2017

Good delivery, but my recipient didn't get the little note inside his parcel. I was a bit disappointed since it was a gift.

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Angelo

Published on 14/12/2017 à 19h42 following a purchase from 14/12/2017

Super-fast delivery

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Audrey

Published on 14/12/2017 à 12h49 following a purchase from 14/12/2017

satisfied with the product and the speed of delivery.

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Marie M.

Published on 08/12/2017 à 20h52 following a purchase from 08/12/2017

Delivery on time - However, the packaging of each bottle is "weak".

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Mélodie

Published on 28/11/2017 à 13h33 following a purchase from 28/11/2017

I placed an order to have it delivered to a relay point and collected by my brother in Clermont (birthday). Result: apparently they didn't manage to have it delivered to a relay point, and sent it back to the 87, all without telling my brother or me anything about it! I'm trying to get it sent by post to Clermont, or to get my money back, but I don't hold out much hope.

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Response from Mon Whisky

Hello, we are sorry about this incident during the delivery of your order. The relay point refused the parcel presented by La Poste and it was returned to us. However, we don't understand your criticism of the after-sales service. You posted your review before contacting us to report the problem. You'll agree that it's difficult to find a solution when you don't know about it... Once we had received your e-mail, we dealt with the dispute the same day and reshipped a new parcel containing your order. Once again, we're sorry about this incident and understand your note. On the other hand, we find your comment about our after-sales service a little harsh, given the rapid handling of this malfunction. Sincerely, The MonWhisky.fr team

Christophe H.

Published on 09/11/2017 à 11h59 following a purchase from 09/11/2017

Good range of products. Fast delivery.

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Marianne T.

Published on 26/10/2017 à 13h27 following a purchase from 26/10/2017

So far (2 orders), I am very happy with your products and services!

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Philippe

Published on 13/10/2017 à 16h34 following a purchase from 13/10/2017

Very well packed

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Mme J.

Published on 25/08/2017 à 11h26 following a purchase from 25/08/2017

Perfect nothing to say except:again!

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Monsieur C.

Published on 24/08/2017 à 12h28 following a purchase from 24/08/2017

delivery time a little long. Perfect packaging

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Published on 10/07/2017 à 10h56 following a purchase from 10/07/2017

Delighted with the order

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Jo. C.

Published on 01/07/2017 à 21h34 following a purchase from 01/07/2017

good product, but shipping costs a bit high for having to pick up the package 10 km from my home.

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Herman A.

Published on 11/06/2017 à 10h17 following a purchase from 11/06/2017

Box of special edition was damaged. Not happy when you buy a bottle of 350!

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Vitry94

Published on 07/04/2017 à 20h46 following a purchase from 07/04/2017

competitive price, fast delivery but could be even faster: ordered on Friday, received the following Thursday, wide choice

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Stanislas K.

Published on 06/04/2017 à 15h50 following a purchase from 06/04/2017

Large selection of quality products.

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Lionel B.

Published on 06/04/2017 à 14h45 following a purchase from 06/04/2017

Professionals

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David J.

Published on 18/03/2017 à 10h22 following a purchase from 18/03/2017

perfect for a long-distance gift...

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Stéphane

Published on 17/03/2017 à 14h50 following a purchase from 17/03/2017

fast delivery very well packaged nothing to complain about

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Anonyme

Published on 09/03/2017 à 22h56 following a purchase from 09/03/2017

Concerning delivery: RAS - timely receipt of products ordered - no particular worries - thank you to the people handling orders and shipmentsConcerning the quality of products distributed by the company: we have not yet tested everything..fortunately!

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Julie M.

Published on 17/02/2017 à 12h42 following a purchase from 17/02/2017

The product conforms, the packaging was really nice and the modification of my message was taken into account. The only problem: delivery in 5 working days instead of the 48/72h announced.

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Kik

Published on 11/02/2017 à 10h55 following a purchase from 11/02/2017

Transport too expensive for over 200euros

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Philippe S.

Published on 05/02/2017 à 15h48 following a purchase from 05/02/2017

I recommend this site

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Jean-martin D.

Published on 03/02/2017 à 11h44 following a purchase from 03/02/2017

Efficient website, reliable delivery service, good packaging. The only downside is the rather high price of the bottles ...

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Thomas J.

Published on 20/01/2017 à 19h24 following a purchase from 20/01/2017

Fast and efficient

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Grégoire

Published on 28/12/2016 à 12h56 following a purchase from 28/12/2016

delivery as expected. delivered on time, contents ok and well packed. Nothing to report.

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Denis G.

Published on 21/12/2016 à 12h59 following a purchase from 14/12/2016

This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).

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Response from Mon Whisky

We would like to thank you for your review, but would like to clarify a few points. Indeed, we have asked for your initial comment to be moderated as it referred to a competitor and this is contrary to Trustpilot's terms of use. Your order was placed on December 3 (a Saturday). It was dispatched on Monday December 5 (i.e. the first possible working day) and was delivered to you on Wednesday December 7. It was therefore delivered in 48 hours and not in 5 days as you say. Concerning the Don Papa 10 ans, we are indeed limiting the number of bottles per customer to one, as this is a limited-edition product that few sites are offering at the time of writing, and we felt it was important to be able to offer it to as many people as possible, especially at Christmas time. With that in mind, we wish you all the very best for the festive season. Sincerely, the MonWhisky.fr team

Carine C.

Published on 17/12/2016 à 17h46 following a purchase from 17/12/2016

Islay barley ordered for Christmas and received well in time, well packaged and reasonably priced for a Bruichladdich, but no way of getting a means of transport that doesn't add 10% to the price...a later opinion on the whisky itself after the holidays!

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Carole C.

Published on 15/12/2016 à 11h32 following a purchase from 15/12/2016

Fast, but it's a shame that the bottle arrives without a case...especially if it's a gift!

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Response from Mon Whisky

Thank you for your comment. We would just like to point out that this bottle does not have any packaging as indicated on the product sheet. Happy holidays to you.

Chantal B.

Published on 13/12/2016 à 12h17 following a purchase from 13/12/2016

FAST PROCESSING AND DELIVERY

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Stéphanie T.

Published on 07/12/2016 à 13h16 following a purchase from 07/12/2016

Fast order processing, delivery within 48 hours, impeccable packaging - to be recommended.

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Jacques P.

Published on 03/12/2016 à 15h37 following a purchase from 03/12/2016

It's a shame because the quality is good.

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Jean-françois D.

Published on 07/11/2016 à 20h14 following a purchase from 07/11/2016

everything ok. very good packaging

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Quentin H.

Published on 17/10/2016 à 09h34 following a purchase from 17/10/2016

Fast delivery, compliant package

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M. R.

Published on 17/09/2016 à 19h29 following a purchase from 17/09/2016

Shipping took a week instead of two days.

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Pascale

Published on 07/09/2016 à 14h18 following a purchase from 07/09/2016

Wide selection, fast delivery and competitive prices

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