Customer reviews of Mon Whisky

The bottle leaked during the trip even though a label indicated fragile. A smell of whisky in the box. Too bad for a Christmas gift.

A bit disappointed not to have received the bottles in their original packaging. It's not great for storage and even less for gifting. I am surprised, especially from connoisseurs.

3 items ordered, only 1 received. The 2 missing items were indeed sent within 48 hours after my complaint.

Announced deadline not respected

Of the three Barelegs bottles ordered and invoiced, the package only contained one bottle and the delivery note mentioned the delivery and invoicing of three bottles

The wrong bottle

Ordered on Thursday, received on Tuesday although I needed it on Saturday and it had to arrive by Saturday at the latest. The order didn't leave your warehouse until Monday.

I'm not satisfied because I asked for d+1 delivery but the order arrived 7 days later.

Hello, I have not received my complete order and I have had no response to my call on their answering machine..so very disappointed. Good day I wrote you this e-mail before our telephone exchanges. I am satisfied with your return and the way you took care of the problem and I recognize your reactivity. Thank you and I will continue to be your customer. Best regards.

You'd have to change carrier because with Colissimo, there's always a delay etc... In short, impractical and unreliable.

I am not satisfied I ordered a bottle of whiskey received cardboard damaged (85 euros) is for a collection I sent a message without response from them

I live in Belgium, and on December 17, 2023, I decided to order a last-minute Christmas present. I chose the Colissimo delivery service. After entering my address, when I finalized my order, it told me that for 11.90 euros, I'd be delivered in 2-3 days. On Thursday December 21, my parcel was supposed to arrive at my home, but Colissimo informed me that it could not be delivered due to an address problem and that it would be returned to sender. I contacted customer service and asked for a refund, as the delivery time had not been respected. I was then told that, according to the delivery conditions (available in the tab at the bottom of the site), Colissimo delivery for Belgium takes between 4 and 8 days. My first disappointment was to inform customer service of this inconsistency between the delivery terms and the time indicated when I confirmed my order, but I should have read the delivery terms and not trusted them. So I continue to wait. As of today, January 17, 2024, I still haven't received my order. After several exchanges with customer service, I understand that there has been a problem with my address (although the address I gave is correct) and that my parcel seems to have been mislaid. The last e-mail I received from them was dated January 9, when they explained that my parcel was apparently on its way back to their depot and that they would keep me informed as soon as they received it. I request a full refund (including delivery costs) for my order. Since then, I've had no further response. I think I've been patient and accommodating enough. I thought I was dealing with a serious merchant. I am extremely disappointed by their responsiveness and lack of proposed solutions. I understand that there can be delivery problems; this has already happened to me with other e-commerce sites, which have always found solutions. It's not up to the customer to suffer, and I find that deplorable. I therefore strongly advise against making any purchases from this site.

I didn't receive my delivery.

Everything is OK, maybe a little long delivery time...

Kommunikation und die Verfügbarkeit verkaufter Artikel ist verbesserungswürdig.

Small problem to order with gift cardproblem of payment

the packaging of the whisky ordered is not identical to the delivery

nothing to say about the prices and delivery times, the only problem I encountered was with the payment, I didn't manage to validate it on the day of subscription, I spent a long time going round and round for a request to accept the general terms and conditions without a box to tick (the highlighted link in the middle of the text sent me to the general terms and conditions without any possibility of acceptance). I managed to validate the next day, but it didn't work on the 1st try, the little acceptance box appeared after several attempts, and I was able to fill in the card references and complete the order. I saw on the internet that other people had had the same problem.

The Whisky is excellent, however I had ordered it with the hope of having both glasses as indicated on the site! No, the glasses delivered are inelegant and will not complement my set. Too bad, update the site

I ordered a box. The box was well packed. Unfortunately a bottle broke. I can not offer the box because it is torn. A bit disappointed.

What's the point of choosing a collection point, when in the end you drop the parcel off at the collection point of your choice? The one I chose is open on Sundays, not yours. Pick-up is now complicated.

Fast delivery. Small problem I received the bottle without its box it was for a gift. They offered to send it to me separately but it was late in the dates to receive it before giving it as a gift. I was offered a discount voucher but never got it.

One of the boxes is damaged

When I received my package, 1 of the 2 glasses inside was broken.

I order a whisky and receive another version (not as good and not as expensive). So I send an email. Quick and polite reply. I have to send back the bottle I received by mistake and I get my money back. I also get 10% off my next order.... When you're out of stock, you don't send customers anything else. It's a mistake. I can't go anywhere. So I'm forced to keep the unwanted bottle. And to manage to find the right version elsewhere. I'm very disappointed.

excellent value for money, but too many products are out of stock. The result is a very attractive catalog, but only 3/4 of the products are available.

Many out-of-stock items to be checked for next timeBut fast delivery

Delivery was scheduled between 24 and 72 hours. It took place 6 days later.

Delivery time not respected

I have no complaints about the speed of delivery or the products themselves. However, the packaging of my last order left a lot to be desired. The two bottles were poorly protected individually (I almost broke one of them because it fell out from underneath the box), and the two boxes were placed in the delivery parcel without any padding..... Fortunately everything arrived intact. Best regards. Sébastien

I gave a bottle of Nikka Pure Malt Black whisky to my uncle for Christmas and he really appreciated it. The delivery was fast, the parcel was intact but inside, the box that contained the bottle was torn and dented in a way that could not be related to transport. A pity.

As the product has not yet been delivered, I am unable to respond to this survey.

No problem with ordering and delivery, but the products are very expensive, for example: I ordered a Laphroaig 10 year old whisky for 41.00 euros from Carrefour and the memé was 27.90. I will never order from this site again.

I placed an order to have it delivered to a relay point and collected by my brother in Clermont (birthday). Result: apparently they didn't manage to have it delivered to a relay point, and sent it back to the 87, all without telling my brother or me anything about it! I'm trying to get it sent by post to Clermont, or to get my money back, but I don't hold out much hope.

Hello,The packaging, the service was correct, the product was compliant, but the shipping was an unacceptable error! When you request a billing address and a delivery address, the least you can do is be consistent! I asked for a delivery to "another address" and another "name" than mine, as a result, the package was delivered to the right address but to my name ........... total confusion with the sender, the post office, I almost ended up with a complaint on my back ... In the end it is better but not thanks to Monwhisky.fr. I do not think it is a bad box (Monwhisky.fr), but in the future be careful in your shipments!

I did not receive my parcel within the requested 24 hours. The next day I was not available to receive the parcel, so I scheduled a pickup at a post office, and in the end it arrived at my house! Luckily my friend was there to pick it up. What's in the article, no worries thank you.

Box of special edition was damaged. Not happy when you buy a bottle of 350!

but the box containing the bottle is in poor condition It's average for a gift

A very good telephone reception, with a super after-sales service I am not disappointed with my purchase but disappointed with the delivery time not respected by the deliveryman. I pay an express delivery and receive my parcel the day after the expected reception after having called the site so that it sends me a new parcel.

My search was directed to a Balvenies Cuban selection and I ended up with a Balvenies caraibben. Impossible to make a claim 3 days before Christmas.