Customer reviews of Mon Whisky

9,7 /10

Based on 1 585 published reviews

5 1 415 89% 4 116 7% 3 31 2% 2 9 1% 1 14 1%

Summary of reviews

The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.

Reviews 1 and 3 stars

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Thomas R.

Published on 15/12/2016 à 11h53 following a purchase from 15/12/2016

Order placed on Sunday, delivery on Thursday still not done. I understand that we are coming up to Christmas time, but the deadlines are not respected.

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Response from Mon Whisky

Hello, following your order on Sunday 11/12, your parcel left the next day, i.e. Monday 12/12. According to the tracking system, the parcel will be delivered on 15/12. This slight delay is due to the Christmas period.

Pascal

Published on 14/11/2016 à 10h13 following a purchase from 14/11/2016

The site is really well done.One drawback, on arrival, a glass was chipped and no piece in the package. Otherwise, I'm pleased with the delivery time and the quality of the product. Otherwise, I'm pleased with the delivery time and the packaging. Enjoy your shopping and tasting,

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Response from Mon Whisky

We are very sorry about this incident. As stipulated in the e-mail we sent you, we are sending you a new glass immediately. We hope to see you soon on MonWhisky.fr

Michel C.

Published on 27/08/2016 à 15h45 following a purchase from 27/08/2016

As a collector, this is an important factor.

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Response from Mon Whisky

Hello, we're sorry that the bottle box was damaged in transit. As stated in our telephone conversation, we are sending you a new case to replace it. We hope that this gesture will demonstrate our commitment to customer satisfaction. Sincerely, The MonWhisky.fr team

Sandoval

Published on 15/07/2016 à 17h22 following a purchase from 15/07/2016

I placed my order on July 08 for a birthday gift. It is now July 15, and the order has still not been given to the carrier!!! I am very dissatisfied!!! Why announce a delivery in 48 hours?

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Response from Mon Whisky

Hello, As we explained to you by e-mail, your order has been dispatched on time. However, in view of the tracking, it would appear that the parcel has been mislaid or cannot be located by the carrier. We are very sorry about this situation and will immediately send a new Chronopost parcel to your addressee. Sincerely, The MonWhisky.fr team

Philippe B.

Published on 21/06/2016 à 10h28 following a purchase from 21/06/2016

It's a pity that the site's banner announces that postage is "free" on purchases of 150 or more: this is obviously not the case !!!!!

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Response from Mon Whisky

We do offer free postage on orders of 150 or more at a relay point. However, your order amounted to 128.90 and was therefore not eligible for free shipping. Sincerely, The Monwhisky.fr team.