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C
Rating: 2 out of 5
The box containing the bottle is damaged while the packaging was intact. Too bad because it's a gift.
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Customer reviews of Mon Whisky
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 585 published reviews
Summary of reviews
The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.
2 star reviews
Reset filtersM
Rating: 2 out of 5
Not great! And on top of that, the label was poorly placed!!
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S
Rating: 2 out of 5
Although the package was wrapped, the bottle of rum moved a lot in the box. The cork moved and some rum escaped from the bottle, not in large quantities. It's a shame. Otherwise, the order met my expectations. Thank you.
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C
Rating: 2 out of 5
Hello, the bottle is perfect but the delivery is not! I asked for delivery at the post office a few hundred metres from my home and it was delivered to another town.
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Response from Mon Whisky
Dear customer,We sincerely apologize for the inconvenience. As exchanged by email, we have contacted our service provider Colissimo in order to understand the reason for this change of delivery and are waiting for a return from them. We have also reimbursed your postage costs to apologize for the inconvenience.We remain at your disposal for any further information.Sincerely,The Mon Whisky team
R
Rating: 2 out of 5
No loyalty program and chargeable delivery
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Response from Mon Whisky
Hello,We are sorry to hear that your experience on our site did not bring you complete satisfaction.after verification, you did benefit from a -10% discount (newsletter registration) and free shipping, since your order was over 90.we remain at your disposal for any further information. Yours sincerely,Clémentine Mon Whisky
R
Rating: 2 out of 5
Bravo for the speed of delivery, but very bad mark for the price. Friends of mine found this candy for 35 at Monoprix, which is far from being a reference in terms of price. I'm emailing you a photo taken at Monoprix.
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D
Rating: 2 out of 5
This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).
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Response from Mon Whisky
We would like to thank you for your review, but would like to clarify a few points. Indeed, we have asked for your initial comment to be moderated as it referred to a competitor and this is contrary to Trustpilot's terms of use. Your order was placed on December 3 (a Saturday). It was dispatched on Monday December 5 (i.e. the first possible working day) and was delivered to you on Wednesday December 7. It was therefore delivered in 48 hours and not in 5 days as you say. Concerning the Don Papa 10 ans, we are indeed limiting the number of bottles per customer to one, as this is a limited-edition product that few sites are offering at the time of writing, and we felt it was important to be able to offer it to as many people as possible, especially at Christmas time. With that in mind, we wish you all the very best for the festive season. Sincerely, the MonWhisky.fr team
P
Rating: 2 out of 5
I was supposed to receive my parcel the next day by Chronopost for 19.90 . This was not the case, I received it on Monday instead of Saturday. There's no point in asking for an express parcel. Big disappointment because it was for a birthday that took place on Saturday, I arrived empty-handed ... thank you!
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Response from Mon Whisky
You placed your order on Friday at 2:00 pm and we shipped the package the same day, requesting delivery on Saturday. We are sorry that the carrier was unable to deliver on Saturday morning. However, we would like to draw your attention to the fact that, as specified in our delivery conditions, express parcels can be delivered within 24 hours "Excluding weekends and public holidays".
L
Rating: 2 out of 5
Everything was fine until delivery. Incredible to be delivered so far from home when you don't have a car and you asked for the nearest relay point. To pay so much for delivery and to be badly delivered and not to be reimbursed but to have a voucher to buy again on the same site! No, trust is no longer there.
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Response from Mon Whisky
We're sorry for the inconvenience but, as we explained to you by e-mail, the initially selected relay point decided to stop accepting parcels, without prior notice. The carrier had no choice but to deliver your parcel to the 2nd nearest relay point. Concerning the reimbursement of the 7.90 shipping costs in the form of a voucher, this is a commercial gesture for this malfunction, beyond our control.