The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.
the packaging of the whisky ordered is not identical to the delivery
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Response from Mon Whisky
Hello Sasa, Our customer service team will be in touch with you very soon! Sincerely yours,The monWhisky team
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Herve.rimassonhotmail.fr
Rating: 4 out of 5
following a purchase from 08/05/2023
The product ordered was delivered 2 days after the order.
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Response from Mon Whisky
Dear Hervé,Thank you for taking the time to leave us your feedback on our service and delivery. We look forward to serving you again in the near future! monWhisky team
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GUILLEVIC
Rating: 3 out of 5
following a purchase from 11/04/2023
nothing to say about the prices and delivery times, the only problem I encountered was with the payment, I didn't manage to validate it on the day of subscription, I spent a long time going round and round for a request to accept the general terms and conditions without a box to tick (the highlighted link in the middle of the text sent me to the general terms and conditions without any possibility of acceptance). I managed to validate the next day, but it didn't work on the 1st try, the little acceptance box appeared after several attempts, and I was able to fill in the card references and complete the order. I saw on the internet that other people had had the same problem.
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Response from Mon Whisky
Hello Hervé,Thank you for your feedback. I'll pass on your comment so that we can do what's necessary to improve this process. Nevertheless, we are delighted to note your satisfaction with the rest of your purchasing experience! See you soon on monWhisky,The monWhisky team
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Thierry P.
Rating: 4 out of 5
following a purchase from 03/04/2023
This experience was very positive, first of all the products were in order, shipping was fast and well protected...I recommend this site for the choice of delivery which is 1 plus.
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Audrey G.
Rating: 4 out of 5
following a purchase from 03/04/2023
Good site, fast delivery and well-prepared parcel next to advisor
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Garet
Rating: 4 out of 5
following a purchase from 05/02/2023
highly visible promos, wide selection of products and fast delivery
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DJ
Rating: 3 out of 5
following a purchase from 30/01/2023
The Whisky is excellent, however I had ordered it with the hope of having both glasses as indicated on the site! No, the glasses delivered are inelegant and will not complement my set. Too bad, update the site
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Haknot
Rating: 4 out of 5
following a purchase from 20/01/2023
Nice bottle. Very happy to have taken the opportunity to discover this independent bottler! Good value for money
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Begou T.
Rating: 4 out of 5
following a purchase from 20/01/2023
Good bottles that made the recipients happy!
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Agathe M.
Rating: 3 out of 5
following a purchase from 17/01/2023
I ordered a box. The box was well packed. Unfortunately a bottle broke. I can not offer the box because it is torn. A bit disappointed.
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Eric B.
Rating: 4 out of 5
following a purchase from 11/01/2023
A bottle was missing from the parcel. After calling, I was able to pick it up 48 hours later.
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Philippe B.
Rating: 4 out of 5
following a purchase from 02/12/2022
Damaged cardboard packaging
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Pierre-xavier K.
Rating: 4 out of 5
following a purchase from 06/06/2022
Plenty of choice. Some exceptional whiskies and very good logistics once the order is placed. However, I have noticed some frustrating out-of-stock situations.
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Helori D.
Rating: 4 out of 5
following a purchase from 27/08/2022
Very satisfied with the bottle. Only slight downside: the box was separate.
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Virginie
Rating: 3 out of 5
following a purchase from 09/07/2022
Fast delivery. Small problem I received the bottle without its box it was for a gift. They offered to send it to me separately but it was late in the dates to receive it before giving it as a gift. I was offered a discount voucher but never got it.
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Vincent V.
Rating: 4 out of 5
following a purchase from 07/07/2022
Perfect packaging and delivery times.
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Hugh F.
Rating: 4 out of 5
following a purchase from 20/06/2022
Finally received but I had to call because the supplier had not honoured the order Lack of follow-up I received 2 weeks late
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Alexandre L.
Rating: 4 out of 5
following a purchase from 02/06/2022
The bottle's case is damaged, but the rest is OK.
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Sebastien L.
Rating: 3 out of 5
following a purchase from 12/05/2022
One of the boxes is damaged
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Loic B.
Rating: 4 out of 5
following a purchase from 14/03/2022
delivery time longer than expected.
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Hervé M.
Rating: 4 out of 5
following a purchase from 04/02/2022
fast and correct
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Maud D.
Rating: 3 out of 5
following a purchase from 15/12/2021
When I received my package, 1 of the 2 glasses inside was broken.
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Peltier A.
Rating: 4 out of 5
following a purchase from 26/09/2019
Quick dispatch of replacement product due to stock shortage.
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Manon
Rating: 4 out of 5
following a purchase from 22/08/2019
Received quickly, very well packaged! The only downside is that I could not choose the size of the tee shirt...
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Client
Rating: 4 out of 5
following a purchase from 15/07/2019
Great product ... great service ... I bought the rum papa (Unique rum) with the TShirt as a gift ... only instead of an xxl I received a large .... Too bad?
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Response from Mon Whisky
Hello and thank you for your comment. We're very sorry, but it's true that the T-shirts included in the case are one size only. Sincerely, The MonWhisky.fr team
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Philippe P.
Rating: 4 out of 5
following a purchase from 04/07/2019
very good service but we regret the rather high delivery costs.
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Olivier C.
Rating: 4 out of 5
following a purchase from 28/06/2019
HelloGood responsiveness for sending cartons distorted my contents intact thank you to all
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Séco
Rating: 4 out of 5
following a purchase from 26/06/2019
Package took a week to arrive...Paying more than 11 for a colissimo pickup that took so long is expensive...Otherwise well protected and packaged bottles...
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Fanny
Rating: 4 out of 5
following a purchase from 27/05/2019
Fast shipping What I regret is that the box was pushed on top and torn. Otherwise nothing to complain about.
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Franck B.
Rating: 3 out of 5
following a purchase from 27/05/2019
excellent value for money, but too many products are out of stock. The result is a very attractive catalog, but only 3/4 of the products are available.
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Denis J.
Rating: 4 out of 5
following a purchase from 19/05/2019
Product well packaged and received at a relay point... all good things.
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BRIGITTE
Rating: 3 out of 5
following a purchase from 05/05/2019
Many out-of-stock items to be checked for next timeBut fast delivery
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M. J.
Rating: 4 out of 5
following a purchase from 22/03/2019
I did not get the message warning me of the arrival of my parcel at the relay point, I only got a reminder three days later telling me that I had to go and pick it up.
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Pascal R.
Rating: 4 out of 5
following a purchase from 18/03/2019
I would have liked to give it 5 stars, but the Chronopost delivery service was catastrophic! A lost parcel, Mon whisky.fr reacted very quickly by sending back a parcel the same day (well done to them!), but Chronopost took 4 days longer for a parcel supposedly delivered in 24h and we had to call the deliveryman to be delivered correctly (2 notices in the letterbox when the person was actually there!).
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Response from Mon Whisky
Hello, I'm sorry about this transport problem. We have taken note of your comment and will pass it on to Chronopost. Sincerely, the MonWhisky.fr team
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Carméla R.
Rating: 4 out of 5
following a purchase from 15/12/2018
Order arrived quickly, small disappointment was missing gift wrapping that was not included. Otherwise perfect.
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Olivier D.
Rating: 4 out of 5
following a purchase from 15/12/2018
Answer questions
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MrT
Rating: 4 out of 5
following a purchase from 06/12/2018
Perfect good site
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Client
Rating: 4 out of 5
following a purchase from 20/10/2018
Fast delivery and perfect packaging. Everything is well protected to avoid the inconvenience of receiving a wet cardboard box with the sound of broken glass as on other sites...The prices are also well placed. Conclusive experience therefore.
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Patin V.
Rating: 3 out of 5
following a purchase from 18/10/2018
Delivery was scheduled between 24 and 72 hours. It took place 6 days later.
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Response from Mon Whisky
Hello and thank you for responding to our customer feedback request. Colissimo delivery usually takes between 48 and 72 hours after dispatch. Your package was dispatched on 15/10 and delivered on 18/10, i.e. in 72h. We are sincerely sorry for your dissatisfaction but in the 6 days, there were 2 weekend days. Sincerely, the MonWhisky.fr team.
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Alexandre B.
Rating: 4 out of 5
following a purchase from 12/07/2018
fast service, on-time delivery and very well-protected products
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