MonCornerB consistently delivers fast shipping and careful packaging, with customers noting impressively quick deliveries and packaging that often includes samples and thoughtful touches. The product selection is repeatedly praised for variety and niche brands, with customers highlighting reliable quality and brands like Lily Lolo and RMS as standout choices. Customer service and after-sales care receive frequent positive mention, including attentive follow-up, helpful explanations, and a long-standing, seamless ordering experience. Overall, shoppers experience dependable reliability, engaging offers, and a satisfying, smooth purchasing process.
I find the customer service very responsive, the site well designed, and I like that there is a choice of brands; however, I find it unfortunate that the points system gets lost every year, and the fact that no free product or attention is offered when placing an order of €200. This is what sometimes leads me to order from other sites. Because samples are not attentions for loyal customers.
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Response from MonCornerB
Hello Rose-Eline,
Thank you for this very constructive feedback, and we are delighted that the site and the responsiveness of our service have satisfied you.
Regarding loyalty points, we would like to clarify that you have one year to convert them, and then an additional year to use them, which gives you two years to fully enjoy them.
As for attentions for large orders, we regularly offer promotions on the site and encourage you to check them out, as they are frequently renewed.
However, we take note of your comments regarding the attentions given to our loyal customers, which we will pass on to the relevant department. Your feedback is valuable and allows us to continuously improve the experience offered on MonCornerB.
We hope to see you again soon and wish you a pleasant day!
C
Caroline T.
Rating: 3 out of 5
following a purchase from 10/01/2026
Cancellation and refund of a product that was no longer in stock. It would have been appreciated to inform me first and possibly change the product color rather than cancel.
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Jean-Charles B.
Rating: 2 out of 5
following a purchase from 23/12/2025
3 weeks delay on the order. Few explanations, unresponsive customer service
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Rajae T.
Rating: 3 out of 5
following a purchase from 17/12/2025
I did not receive any sample even though I had requested one....
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Sandrine C.
Rating: 2 out of 5
following a purchase from 12/09/2025
Easy to apply but the texture gives a plaster effect, and marks all the fine lines of the lips. Disappointing
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Response from MonCornerB
Hello Sandrine,
Thank you for sharing your opinion. The Coco Lip Pencil offers a long-lasting matte finish, which can give a more pronounced result. For a softer and more comfortable result, we recommend applying a thin layer of lip balm beforehand, then lightly blending the color with your finger or brush. For your future orders, do not hesitate to contact us at [email protected]: we will be happy to advise you to guide you towards lip pencils closer to your preferences.
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Emma G.
Rating: 1 out of 5
following a purchase from 02/09/2025
I am a bit disappointed with the okoko or exisome mask. It stings when I put it on, it's a bit uncomfortable tingling. So I don't think I will use it unfortunately. Yet I love this brand I am a bit disappointed with this particular product
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Response from MonCornerB
Hello Emma,
Thank you very much for sharing your opinion. We are sincerely sorry that the Rare Gold Essence Mask caused uncomfortable tingling during application.
Although this mask was designed to hydrate and soothe the skin, some active ingredients like willow bark extract or essential oils can, in sensitive skin, cause slight tingling upon application.
In order for us to relay the information to the brand and investigate, could you please send us the lot number indicated on the bottle at [email protected]? We would also be happy to guide you towards a gentler mask better suited to your sensitive skin.
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Anne-Laure R.
Rating: 1 out of 5
following a purchase from 08/07/2025
Delivery times were not respected (order placed on July 8, received on the 19th). I sent an email to find out where my package was, no response!
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Response from MonCornerB
Hello Anne-Laure,
Thank you for taking the time to share your feedback.
After checking, we unfortunately did not find any trace of an email from you regarding the tracking of your order. This surprises us, as we are keen to respond to each of our customers as quickly as possible.
Regarding the delivery, your order was indeed placed on July 8 and shipped from our warehouse on July 10. We do our best to process and ship orders quickly, depending on the daily volume we receive. However, delivery times remain indicative and may vary depending on the carriers, regardless of our willingness. We still hope that your order has brought you complete satisfaction!
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Magali P.
Rating: 1 out of 5
following a purchase from 24/05/2025
I did not receive any tracking for the package and the phone never answered.
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Response from MonCornerB
Hello Magali,
I am truly sorry to hear that you were unable to reach us by phone and that you did not receive the tracking for your package.
We did indeed encounter a technical issue that day, which temporarily blocked the reception of our calls. Please excuse us for this inconvenience beyond our control.
Regarding the tracking of your package, an email is normally sent automatically by the carrier once the shipment is made. Sometimes this message ends up in spam or junk mail. Please do not hesitate to contact us if this happens again, we are always here to resend it to you quickly.
Once again, our apologies for this experience, and thank you for your understanding.
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Morgane L.
Rating: 3 out of 5
following a purchase from 11/05/2025
A product out of stock. Not notified, just received the package without explanation. Refund only in store credit.
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Response from MonCornerB
Hello Morgane,
Thank you for taking the time to share your feedback.
Following our email exchanges, it was indeed an error during the preparation of your order, and we sincerely apologize for that.
As agreed, the refund has been processed.
We thank you for your understanding and wish you a great day.
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Christine C.
Rating: 3 out of 5
following a purchase from 02/05/2025
Too long a delay and shipping costs. Ridiculous sample
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Response from MonCornerB
Hello Christine,
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not give you complete satisfaction. Regarding delivery times, you placed your order on 02/05 in the afternoon, your order was shipped on Friday, May 3rd, and you received it on May 6th. We guarantee same-day shipping for all orders placed before noon, so it is normal that your order was shipped on the 3rd. Delivery takes 48 hours on business days, so it is also normal that you received your package on Tuesday the 6th. Moreover, you benefited from free shipping, a luxury kit of 5 samples, and the spring bag offer which included 5 full-size and travel-size products worth a total of €70. To be frank, we do not quite understand your comment but I would be happy to discuss with you to see how we can improve :) Have a nice day
L
Laure P.
Rating: 3 out of 5
following a purchase from 17/04/2025
I made my purchases and the experience went well. The order amount is significant to get free shipping. I regret not benefiting from any special advantages or a nice birthday offer. The samples are good.
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Response from MonCornerB
Hello Laure,
Thank you for sharing your feedback and I am sorry that your experience did not give you complete satisfaction. Delivery is free from €65 at a relay point and from €100 at home. The carriers have recently drastically increased their costs, so we had no choice but to raise the threshold for free home delivery. However, it will only cost you €2.5 between €65 and €100 for home delivery. We offer a birthday offer, you should have received an email about this a week before your birthday. Did you not receive it? Moreover, our OFFERS page is full of promotional offers and discount vouchers to use depending on the products included in your cart. Finally, from the first €1 spent, you are enrolled in our loyalty program, which also allows you to convert your accumulated points into vouchers. Don't hesitate to reach out to us at [email protected] during your next order to benefit from your advantages :) Have a nice day
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Celine L.
Rating: 3 out of 5
following a purchase from 19/04/2025
Excellent products, fast delivery. However, the after-sales service never understood the subject of my request, the exchanges were out of this world.
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Response from MonCornerB
Hello Céline,
Thank you for sharing your feedback, we are delighted that your experience on our site went well.
Indeed, we acknowledge that there was a misunderstanding during our exchanges, and we are sincerely sorry for that. We hope that your next order will bring you complete satisfaction.
Rest assured that our team works every day to improve the quality of our exchanges and to provide the best possible experience for our customers.
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Forest A.
Rating: 2 out of 5
following a purchase from 02/04/2025
too many sample type formats well below my expectations
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Anne-Sophie M.
Rating: 3 out of 5
following a purchase from 22/03/2025
Package received in very poor condition but Mondial Relay repackaged the parcel and the products were not damaged
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Response from MonCornerB
Hello Anne-Sophie,
Thank you for your feedback. We are sincerely sorry for this inconvenience. We will gladly include a small gift as compensation in your next order.
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Sara S.
Rating: 1 out of 5
following a purchase from 19/03/2025
I contacted your customer service about a defective item, and after a long week of exchanges and waiting, I was offered a refund, so I opted for this refund. However, since then, I have not heard back from your service. I sent a second email today to get a response, so up to this point, the experience has been disappointing...
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Response from MonCornerB
Hello Sara, Thank you for your feedback. We are sincerely sorry for this inconvenience and for the processing delay you encountered. Our customer service strives to provide the best possible experience for our clients, and we regret that this was not the case this time.
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Danielle B.
Rating: 1 out of 5
following a purchase from 10/03/2025
the products were very well packaged. Thank you for the little touches.
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Durgai P.
Rating: 3 out of 5
following a purchase from 06/03/2025
The packaging was damaged... but customer service is attentive!
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Zahira H.
Rating: 1 out of 5
following a purchase from 08/12/2024
Delivery time and choice of pickup point not respected even though I paid specific delivery fees. Complaint made without follow-up or commercial gesture. These elements are important and have greatly contributed to my dissatisfaction.
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Response from MonCornerB
Hello Zahira, Thank you for taking the time to share your feedback on our site. Unfortunately, carriers are also subject to unforeseen events that we cannot control. Upon checking, it seems that your package was indeed received. We are once again sorry for the issue encountered. We are also available for any advice requests at [email protected]. Have a very nice day. The MCB team
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Noella M.
Rating: 1 out of 5
following a purchase from 12/12/2024
Very disappointed with customer service
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Response from MonCornerB
Hello Noella, Thank you for taking the time to share your feedback on our site. As stated on our delivery page, the holiday period could lead to additional shipping delays. That is why your package was shipped the day after your order and not on the same day. We are once again sorry for the issue encountered and hope that you like the products. Have a very nice day. The MCB team
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Cécile G.
Rating: 3 out of 5
following a purchase from 24/11/2024
Disappointed by the processing time, they do not respect the times indicated on their site. No samples. Delivery costs are high compared to other sites.
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Response from MonCornerB
Hello, We have just become aware of your feedback. I am sorry that your experience on our site did not meet your expectations. You benefited from the promotional offer of our Magic Weekend, which was a 15% discount on your order. As specified in the conditions of this offer, no samples were added to the packages. Furthermore, since your order exceeded €65, you did not pay for shipping. As stated in our delivery conditions, any order placed on the weekend is only processed from Monday, and therefore shipped within 24 hours, which was precisely the case for your order. Have a nice day.
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Anne-Laure L.
Rating: 3 out of 5
following a purchase from 21/09/2024
I really like your site but recently I saw a product with non-clean ingredients and banned in organic. I am quite disappointed.
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Response from MonCornerB
Hello Anne-Laure, Thank you for taking the time to share your feedback on our site :) All our products meet a specific charter. We scrutinize the composition of each new product before it is listed on our site. Would you be so kind as to email us the product you are referring to? We can then provide you with more information. Have a great day!
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Régine G.
Rating: 1 out of 5
following a purchase from 18/06/2024
Order not compliant! I was supposed to receive a product kit and despite the correct amount: NOTHING. My daughter the same! No worries, I'm changing shops because the kit is still offered.
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Response from MonCornerB
Hello Régine, Thank you for your feedback. We are sincerely sorry that you were not satisfied with your order. The SUMMER offer was not included in your orders because your orders contained discounted products. We indicate all the conditions at the bottom of our offer page as well as in the newsletter dedicated to the offer. To leave you on a positive note, we had offered to add a Summer Bag to your next order. However, she declined this proposal. Have a nice day :)
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Laura G.
Rating: 1 out of 5
following a purchase from 18/06/2024
As a regular customer, I am extremely disappointed with my last order as well as my mom's. The customer service was of no help. We are very disappointed and will no longer order from the site, as will my sister and my partner who often ordered little surprises for us. The offer is great and over the years I have never needed to contact customer service.
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Response from MonCornerB
Hello Laura, Thank you for your feedback. We are sincerely sorry that you were not satisfied with your order. The SUMMER offer was not present in your orders because your orders contained discounted products. We indicate all the conditions at the bottom of our offer page as well as in the newsletter dedicated to the offer. To leave you on a positive note, we had offered to add a Summer Bag to your next order. However, you declined this offer. Please feel free to reach out with any questions. Have a lovely day :)
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Oa M.
Rating: 2 out of 5
following a purchase from 29/04/2024
Product that was supposed to be sealed but wasn't properly. Dried cream was on the edge of the jar and the protective seal came off by itself because it was poorly placed and sealed... Message sent to customer service nearly a week ago, no response since. At €130 for the cream, I expected a sealed jar as it should be without dried cream on the edge... and at least a response from you. I have ordered several times without issues but I admit I am disappointed with the lack of feedback from you.
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Response from MonCornerB
Hello, Thank you for your message and sorry for this issue. Unfortunately, we were not aware of your message. That is why we were unable to respond to you. We have contacted you directly by email to find a solution :) Please feel free to reach out with any questions. Have a great day!
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Natallia J.
Rating: 1 out of 5
following a purchase from 26/01/2024
Unfortunately, the service is not at a good level from a marketing perspective. I wasted my time, and for me, that's the most important.
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Response from MonCornerB
Hello Natallia, We are sincerely sorry again that you encountered an issue with your order. Although these errors are extremely rare, they can unfortunately happen, given the pace and number of daily orders shipped by our amazing preparers :) We had suggested that you keep the received product so as not to waste your time. We apologize for the inconvenience caused and hope that this will not affect the trust you have in us. See you very soon!
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Alice C.
Rating: 3 out of 5
following a purchase from 01/11/2023
Very disappointed not to have received any samples in my order, it is written on the site that beyond 100€, 5 samples are provided... This is the first time I order here and the first time that I have really received no samples.
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Response from MonCornerB
Hello Alice, Thank you for taking the time to share your experience on our e-shop. As stated on the product page of our Advent Calendar, we do not add extra samples to calendar orders. This is for logistical reasons. We appreciate your understanding :) We sincerely hope that you will enjoy the treasures in the calendar. We have outdone ourselves, as every year, to create a beautiful calendar filled with beauty gems for you. The entire MonCornerB team wishes you a lovely day!
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Laetitia P.
Rating: 3 out of 5
following a purchase from 19/09/2023
Significant decrease in the quality of the goodie bag and products.
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback on our site. Our logistics team does its utmost to prepare your orders with care. However, we are sincerely sorry that the packaging of your order did not meet your expectations. We will escalate this! Please feel free to reach out to us by email so that we can understand what happened :) Have a great day!
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Najete B.
Rating: 2 out of 5
following a purchase from 25/08/2023
Disappointed with the birthday gift. The size is too small and it expires next month.
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Response from MonCornerB
Hello Najete, Thank you for taking the time to share your feedback regarding your experience on our e-shop. We are sincerely sorry that the birthday gift you received did not meet your expectations. We do our best to select birthday gifts that we think you will like based on our stock. Regular checks are also carried out by our logistics team to ensure the proper compliance of the products you receive. However, we are confused that this was not the case this time. Please feel free to contact us by email so that we can find a solution :) Have a great day!
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Nathalie L.
Rating: 1 out of 5
following a purchase from 18/08/2023
Customer service is quick to send the order when we request cancellation.
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback. Orders placed on our e-shop are prepared and shipped by our service provider with a team of order preparers. This team does its best to send the orders within the allotted time. However, once an order has already been shipped, we unfortunately cannot proceed with its cancellation. We thank you for your understanding. Have a great day.
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Alexandra A.
Rating: 3 out of 5
following a purchase from 10/08/2023
The delivery took more than 20 days, it was supposed to be a birthday gift and it arrived very late with no compensation.
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Response from MonCornerB
Hello Alexandra, Thank you for taking the time to share your feedback on our site. Your package has been shipped within 24 hours. Unfortunately, delays may occur for some packages during their transportation by the carriers, which is completely beyond our control. We are sorry for this issue and hope that your order has brought you complete satisfaction! We wish you a wonderful day.
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Angélique T.
Rating: 3 out of 5
following a purchase from 26/07/2023
The colors in the photos for the lipsticks are not representative of reality. So, I am a bit disappointed with my purchase...
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Response from MonCornerB
Hello, Thank you for taking the time to share your opinion on our site. We are sorry to read that the lipsticks do not meet your expectations :( We do our best to describe the colors of the products and to add photos that best represent the products. Would you be so kind as to get back to us by email at [email protected] so that we can assist you and find a solution? Have a nice day!
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Sophie L.
Rating: 2 out of 5
following a purchase from 26/06/2023
Item is expensive compared to other shops. Review the sales service. I will not order again.
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Vinolia G.
Rating: 3 out of 5
following a purchase from 31/05/2023
Average, average!
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Response from MonCornerB
Hello Vinolia, thank you sincerely for sharing your opinion. We invite you to complete it in order to understand what displeased you during your experience on our e-shop. This is to share your experience in more detail with other customers :) I wish you an excellent day!
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Lina T.
Rating: 2 out of 5
following a purchase from 08/05/2023
I did not receive the shade I ordered. I gave it away because it did not suit me.
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Response from MonCornerB
Hello, Thank you for your feedback. We are sincerely sorry for this inconvenience. Would you be kind enough to get back to us by email at [email protected] please? This is so we can find a solution. Have a nice day :)
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Morgane E.
Rating: 3 out of 5
following a purchase from 30/04/2023
The site is a bit confusing, too many brands, it's hard to get an idea of the quality of the brands offered. We would also like more advice.
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Response from MonCornerB
Hello Morgane, Thank you for taking the time to leave your feedback! We offer several brands and quality products so that every customer can find happiness according to their needs and budget. For more advice, please do not hesitate to contact us by email at [email protected], by chat, or by phone :) Have a nice day.
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Pauline D.
Rating: 2 out of 5
following a purchase from 02/04/2023
The free gift was perfect, however the Umai detox shampoo I purchased was not even packaged in its original box but in bubble wrap, and upon unpacking it looks much smaller than usual and has an appearance as if it had already been used and repackaged... slightly unacceptable given the price of the product and the 'standing' of your site.
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Response from MonCornerB
Hello, Thank you for taking the time to share your opinion on our site! We are sorry that the Umaï product you received did not meet your expectations. According to the Verified Reviews charter, we are unable to publish it as it does not concern your shopping experience on our site, namely navigation, shipping speed, product availability... We will therefore send you a request for a review if you wish to adapt it so that we can publish it. To find a solution, I invite you to contact us by email at [email protected]. Have a wonderful day!
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Gaëlle D.
Rating: 3 out of 5
following a purchase from 11/03/2023
I contacted you on Instagram and received no response. In the Christmas pouch, the RMS blush smells rancid and is unusable. I am very disappointed.
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Response from MonCornerB
Hello Gaëlle, Thank you for your message and I am sincerely sorry for this inconvenience. We are committed to answering all your questions, as far as possible. I am sorry that your message was overlooked... Would you be so kind as to write to us at [email protected]? Looking forward to hearing from you, I wish you a very nice day!
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Joelle G.
Rating: 3 out of 5
following a purchase from 08/03/2023
I am delighted with the navigation on your site, the only problem is the product I bought which is a very bad lip ink: it spreads poorly and then breaks down very quickly on the lips.
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Response from MonCornerB
Hello Joëlle, Thank you for your review :) Please feel free to contact us at [email protected] so that we can address your issue as soon as possible. Have a great day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2023
I took the time to ask a question about the invisible sunscreen regarding black skin and I am very disappointed, it leaves a slight white film, certainly, but quite present. Given the price of the cream, it should have really been tested on black skin before responding to me! Because given the result, I doubt that the test was done on black skin. Impossible to use this cream on my face.
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Response from MonCornerB
Hello Carolle, We thank you for taking the time to share your feedback on our site! We are sorry that this product did not suit you. According to the Verified Reviews charter, we are unable to publish it as it does not concern your shopping experience on our site, namely navigation, shipping speed, product availability... We will therefore send you a request for feedback if you wish to adapt it so that we can publish it. Have a wonderful day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Item in glass bottle received as a welcome gift broken and liquid spilled in the package
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Response from MonCornerB
Hello Pascale, We thank you for giving your feedback on your experience with MonCornerB. Would you be so kind as to send us an email at [email protected] so that we can compensate you as soon as possible? Have a great day.
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