Customer reviews of MonCornerB

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 666 published reviews
5 4 214 90% 4 362 8% 3 56 1% 2 17 0% 1 17 0%

Summary of reviews

MonCornerB consistently delivers fast shipping and careful packaging, with customers noting impressively quick deliveries and packaging that often includes samples and thoughtful touches. The product selection is repeatedly praised for variety and niche brands, with customers highlighting reliable quality and brands like Lily Lolo and RMS as standout choices. Customer service and after-sales care receive frequent positive mention, including attentive follow-up, helpful explanations, and a long-standing, seamless ordering experience. Overall, shoppers experience dependable reliability, engaging offers, and a satisfying, smooth purchasing process.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2021
Perfect from order to shipment!
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Response from MonCornerB
I appreciate the advice for skin type for each care product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
Desktop navigation is fine but not on mobile! Personally, I have trouble using the site on mobile as that's how I usually shop. This could be a barrier for me to purchase.
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Response from MonCornerB
Hello Juliette, Thank you for leaving your review on our site. We do our best to make mobile navigation as pleasant as possible. We take your comments into account and will do what is necessary to optimize your experience :) Have a great day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/10/2020
Products 5*, service 1*. MCB sells fabulous products, but for me, it clearly does not live up to the products sold. I find that they are far from pampering their customers, and they have a totally inappropriate stingy side when selling such products at such prices.
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Response from MonCornerB
The percentage of the purchase amount accumulated in loyalty points is low (4%), the loyalty fund is only valid for a short time (1 year), and each euro spent does not count (increments of €5).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
Your delivery time needs to be reviewed as it is quite long compared to other sites. I ordered on another site (and it's not a big brand) the same day as my order with you, another beauty product and it took 2 days to a relay point and yours took more than 10 days, which is very long. Otherwise, I am happy with your site and my order.
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Response from MonCornerB
Hello Delphine, Thank you for taking the time to share your opinion on our site. Your package was shipped within 24 hours. Unfortunately, delays can occur for some packages during their transport by carriers, which is completely beyond our control. We are sorry for this issue and hope that your order has brought you complete satisfaction! We wish you a beautiful day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
Having sensitive skin, I thought I would find BIO compliant products without allergenic ingredients, unfortunately, this is not the case, I am disappointed.
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Response from MonCornerB
Hello Roselyne, Thank you for taking the time to leave us your opinion. We offer many products without essential oils on our site that you can find by using the
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2020
Disappointed, prices are much higher than on other sites. Product arrived without its cardboard packaging from the brand itself. One wonders if the product has already been opened. (Nothing to do with the post, it was in a shipping box) For the 30 euros difference with another site, I could have had a few more samples as well... (Product at 133 euros)
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Response from MonCornerB
Hello Carine, Thank you for taking the time to share your opinion on our site. Regarding the Prestige Oil Les 16 précieux Okoko, the brand did not provide us with packaging as they have not yet made them, being a new product. Regarding its price, it is identical to all other European e-shops and set by the brand. Perhaps you saw a cheaper price in Canada, but that price is then subject to the addition of French VAT, so 20% of the amount. Finally, for any order over €100, you should have received a kit of 5 samples of our new products and must-haves, made by us. If that was not the case, we invite you to contact our customer service. We wish you a wonderful day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Too many connection issues during the last order
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Response from MonCornerB
Hello Christelle, Thank you for sharing your opinion on our site. We did indeed encounter server issues during Black Friday due to the influx of connections to the site. We sincerely apologize for this issue and will do our utmost to ensure it does not happen again during future operations. Have a great end of the day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2020
Delivery time quite long
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Response from MonCornerB
Hello Karine, Thank you for taking the time to share your opinion about our site. Your package was shipped within 24 hours; however, due to COVID and the extremely busy holiday period, delivery times may have been extended. Unfortunately, these are delays that we cannot control and on which we have no action despite all our efforts. We are sorry for this issue and hope that your order has brought you complete satisfaction! We wish you a beautiful day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Hello Valérie, Thank you for taking the time to share your opinion on our site! However, as mentioned on our site and in our newsletter, the sampling system was suspended during Black Friday. Indeed, we simply cannot include samples in all packages during this period of high order volume. We are very pleased that the products listed on our site please you :) We wish you a great day!
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Response from MonCornerB
Very pleasant packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Products arrived open in the box and a cream spilled...
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Response from MonCornerB
Hello Cécile, We sincerely thank you for the comment you left on our site. Our logistics team does its best to protect the products to avoid any incidents during their transport. We are therefore sorry that this happened. As discussed during our exchanges, we have taken the necessary measures to compensate you for this issue and to prevent it from happening again. Have a great day!
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