Customer reviews of MonCornerB

Site just top-notch. Always incredible samples. One of the only sites that offers samples so generously and of such good quality even when you buy a product. So extremely rare!!!! It’s beyond satisfaction this site. I know I will never be disappointed. Thank you! And thank you for your beautifully packaged parcels and your samples.

Technical issue directly handled by the team. Customer service and products are top-notch

Perfect!!!

Delighted....

No, everything went well

Fast delivery, careful shipping, and products in perfect condition.

Nothing to complain about

Speed

Very good

Thank you for your samples, it's really nice to be able to test the products! When will we have the option to choose our samples, so as not to waste a whole part that does not suit us? Thank you also for the care given to your package packaging!

Delighted with this site.

Very fast delivery and well packaged

Everything is always perfect! Fast delivery, suitable samples.

Trustworthy site, pleasant navigation, very good products. Great package!

Quick reception of my order and in line with my expectations.

Well-packaged order and quality products

Wide choice of quality products.

Very good

Customer service is very attentive!

Intuitive site with good explanations for each product and fast delivery

Great site

Sharp selection, a lot of choices and for all budgets

Always very satisfied with this site

Hello Maëlys, Thank you for sharing your opinion on our site, we are delighted that you liked your order! For ecological reasons, our logistics team makes sure to choose the most suitable box size to avoid waste while protecting your products as best as possible for transport with cushioning paper :)

I am very satisfied with my order, just one small downside, maybe a bit too much packaging for nothing (cardboard).

Easy navigation, fast delivery and in good condition!

Hello Madam, Thank you for sharing your opinion! We are sincerely sorry that your experience on our site did not bring you complete satisfaction. For 10 years, MonCornerB has been evolving in a fair, equitable, and respectful approach. We offer a unique and exclusive selection of committed and ethical brands, regular new products, attractive offers, as well as an efficient logistical organization to ensure that your experience is the best possible. We work closely with the brands, most of which are artisanal, that we represent, so that our customers can indulge themselves and benefit from a nice additional gift in their package, almost with each of their orders :) We choose not to offer gift wrapping, as it is an additional service we provide, and not mandatory with the order. Our packaging is, in fact, beautiful reusable organic cotton pouches to evolve in an ethical and responsible approach as much as we can. Our discount vouchers, on the other hand, are not cumulative, in order to respect our suppliers and not discount their prices. The prices on our site are set by the brands and must be identical across all competitors. We update them according to the brands' directives and imposed deadlines. At MonCornerB, you also have the opportunity to enjoy our goodies bags 3 times a year, advantageous shipping costs and free shipping from €65, 24-hour shipping, fast delivery, as well as free returns for mainland France. Melody, our customer service fairy, is also available all week to advise you and answer your questions by email or phone. We sincerely apologize again for the expired cream. It unfortunately escaped the vigilance of our logistics team, and rest assured that we are doing everything possible to ensure that this does not happen again. Likewise, it happens that emails end up in spam. If you do not receive a response from us within 24 hours, please do not hesitate to call us and share your suggestions :) We are taking note of your comments and thank you for the time you took to share your opinion. The whole team joins me in wishing you a beautiful day!

SUMMARY: When positioning oneself in a luxury segment, one must offer luxury services. However, at MCB, I feel like I am granted the privilege of being allowed to shop with them, whereas it is the customer who grants them a privilege by shopping with them. I will never spend a dime at MCB again.

I have since raised these various points with them, and they only responded to point 6: my email, coming from a known address, would have landed in spam (they apparently did not check their spam for 1 month).

The responses to questions asked on the site by customers could be warmer ('have a nice day' and signed with a first name) because I find it cold and impersonal.

A few weeks ago, I suggested via email to MCB the addition of a nice new brand to their catalog, explaining why I liked these products. MCB has the right not to want to work with this brand, but politeness would have required them to respond to me (a simple acknowledgment would have sufficed), which they did not do.

Price much higher than on other sites. One of the products I paid €94 for on 03/10/20 has suddenly increased to €105, which is +11.7% (!).

MCB offers that your order be 'beautifully wrapped for gifting', except that it costs €3, even when your cart reaches €270 (!).

Despite a recent order of €270 (!), I could not combine the <€10 I had in my loyalty fund with the current offer (a €32 exfoliant offered for a purchase >€100).

Products 5*, service 1*. MCB sells fabulous products, but for me, it clearly does not live up to the products sold. I find that they are far from pampering their customers, and they have a totally inappropriate stingy side when selling such products at such prices.

Nothing to report...

Top order

It's super easy to place an order and it arrives very quickly. I was very happy and satisfied with the quality of the service, and I love the samples that allow me to discover and test products that I often end up buying. :)

Very responsive and friendly customer service. Quality products. Order received quickly.

A great e-shop, thank you!