Customer reviews of MonCornerB

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 666 published reviews

Summary of reviews

MonCornerB consistently delivers fast shipping and careful packaging, with customers noting impressively quick deliveries and packaging that often includes samples and thoughtful touches. The product selection is repeatedly praised for variety and niche brands, with customers highlighting reliable quality and brands like Lily Lolo and RMS as standout choices. Customer service and after-sales care receive frequent positive mention, including attentive follow-up, helpful explanations, and a long-standing, seamless ordering experience. Overall, shoppers experience dependable reliability, engaging offers, and a satisfying, smooth purchasing process.

Reviews 3 and 4 stars

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A
Anne C.
Rating: 4 out of 5
following a purchase from 20/09/2024
Nothing particular except that while the products are generally of good quality, the prices are not for every budget.
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Response from MonCornerB
Hello Anne, Thank you for your feedback and your order :) We offer products that can suit all budgets. Don't hesitate to apply the
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Anne-Laure L.
Rating: 3 out of 5
following a purchase from 21/09/2024
I really like your site but recently I saw a product with non-clean ingredients and banned in organic. I am quite disappointed.
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Response from MonCornerB
Hello Anne-Laure, Thank you for taking the time to share your feedback on our site :) All our products meet a specific charter. We scrutinize the composition of each new product before it is listed on our site. Would you be so kind as to email us the product you are referring to? We can then provide you with more information. Have a great day!
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Elodie P.
Rating: 4 out of 5
following a purchase from 06/10/2024
Everything was perfect, however the cleansing gel spilled in my package and I lost a good part of it. That's a shame. Everything else was perfectly packaged.
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Response from MonCornerB
Hello Elodie, Thank you for sharing your feedback. Would you be so kind as to get back to us by email with a photo of the product? This is so we can find a solution :) Have a great day!
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Fiona S.
Rating: 4 out of 5
following a purchase from 29/09/2024
Small issue with my order, but the customer service was top-notch, responsive and fair. So it's already forgotten, and I would gladly order again!
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Response from MonCornerB
Hello, Thank you for sharing your feedback. We are once again sorry for the issue encountered and hope that you like the products :) Have a great day!
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Elodie S.
Rating: 4 out of 5
following a purchase from 06/08/2024
Choice and easy to use
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Response from MonCornerB
Hello Elodie, Thank you for taking the time to share your opinion on our site :) Have a great day!
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Stephane M.
Rating: 4 out of 5
following a purchase from 28/07/2024
Navigation on the site goes well, however from time to time there may be bugs. Generally speaking, I find what I need on the site. Regarding delivery, no problem, everything always goes very well at the relay point.
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Response from MonCornerB
Hello STEPHANE, Thank you for taking the time to share your feedback on our site :) Please feel free to contact us by email at [email protected] to report any issues, we will be happy to assist you. Have a great day!
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Steeve V.
Rating: 4 out of 5
following a purchase from 10/07/2024
A small clarification regarding customs taxes, why not a -25% occasional and periodic discount like some holidays only on selected skincare products by the store?
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Response from MonCornerB
Hello Steeve, Thank you for your feedback :) We take note of your suggestion. Have a nice day!
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Pascale H.
Rating: 4 out of 5
following a purchase from 03/07/2024
There are many out-of-stock products, and there are many things that are not very ergonomic on the site. However, delivery is very fast and well packaged.
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Response from MonCornerB
Hello Pascale, Thank you for your feedback regarding our e-shop :) Some products are unfortunately victims of their success with the brand or suppliers. These are generally long-term shortages. As far as possible, we try to indicate an estimated date of return to stock. Please feel free to write to us at [email protected] so that we can inquire about the products you are waiting for. You can also share your suggestions to make your experience on our site more enjoyable. In any case, we are delighted that you like your order. Have a great day!
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Alicia B.
Rating: 4 out of 5
following a purchase from 14/06/2024
Thank you for the fast shipping and delivery. The samples are a nice touch. However, areas for improvement are the website's visuals which are not modern enough, and the pricing offer (sometimes more expensive) and the pricing system with delivery.
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Response from MonCornerB
Hello Alicia, Thank you for your feedback! We are delighted that you like your order and that the samples are an opportunity for you to discover green beauty gems :) Regarding delivery, we do our best to offer you advantageous rates, but due to the current situation, our carriers' rates have increased. We unfortunately had to align accordingly. As for our online store, please feel free to share your suggestions via email at [email protected]. We can then share them with our amazing web team who works tirelessly to make your experience as smooth and pleasant as possible. Have a great day!
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Audrey P.
Rating: 4 out of 5
following a purchase from 15/06/2024
Very good product quality
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Response from MonCornerB
Hello Audrey, Thank you for your feedback and your order :) We wish you an excellent day!
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Claire N.
Rating: 4 out of 5
following a purchase from 23/05/2024
Very rich catalog of quality products, responsive, competent, and really pleasant customer service, relevant and interesting communications. The weak point in my opinion, as mentioned earlier, is the navigation on the site, especially regarding the wishlist: being redirected to the initial page after simply viewing one of the products on the list, no possibility to add items directly to the cart from the list (you have to access the product sheet to add the item to the cart). And, finally, again, we are mostly women with accounts on this site, so the IT team needs to adapt the site to our gender and be truly inclusive (I want to see that I am already registered and not
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Response from MonCornerB
Hello Claire, Thank you very much for your feedback and constructive comments :) Indeed, the wishlist is a project that we are currently working on. However, it is a long development that requires more time. In any case, we are doing everything we can to provide you with the most pleasant experience possible. Please feel free to reach out with any questions! Have a great day.
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Marie D.
Rating: 4 out of 5
following a purchase from 25/05/2024
In general, it's good - a small downside on the availability of products.
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Response from MonCornerB
Hello Marie, Thank you very much for your feedback following your order. Regarding the products, we try as much as possible to order enough quantities to avoid shortages. However, some products are victims of their success with our brands or suppliers. This is why some products have been out of stock for a little while unfortunately. We always indicate a tentative restock date as soon as we can :) Please feel free to specify the products you are waiting for so we can inquire! Have a nice day!
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Yolaine L.
Rating: 4 out of 5
following a purchase from 31/05/2024
First order. I am quite satisfied with the speed of shipping and the care in packaging the products in the package. However, I am rather disappointed with the quality of some products that do not have the promised effects (it's even a disaster, especially given the price...) Too bad 🫤
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Response from MonCornerB
Hello Yolaine, Thank you for your feedback and your order :) Please feel free to contact us by email at [email protected] regarding the ordered products that did not fully convince you. We wish you an excellent day!
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Aude C.
Rating: 4 out of 5
following a purchase from 07/05/2024
One of my favorite e-shops for quality clean skincare and makeup, unfortunately, products are often out of stock.
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Response from MonCornerB
Hello Aude, Thank you for taking the time to share your feedback on our site. We are delighted that you still like it so much. Unfortunately, many suppliers have experienced long-term shortages, but we are restocking as soon as we can :) Please feel free to reach out to us by email so that we can inquire about the availability of the products you are waiting for! Have a great day.
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Nadia L.
Rating: 4 out of 5
following a purchase from 26/04/2024
Nothing in particular, except that maybe when you are a regular customer, you could only rate the products directly and not the site each time? Or at least that this box be optional, as it is mandatory.
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Response from MonCornerB
Hello Nadia, Thank you for your feedback :) We are delighted that you still like our site. Regarding the reviews, we go through the Verified Reviews platform. You first receive an email to rate your shopping experience on our site (5 days after receiving your order), then a second email to rate your products a few days later. If you wish, you can only rate the products. I hope I have been able to provide you with more information, feel free to ask any questions. Have a nice day!
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Aurélie D.
Rating: 4 out of 5
following a purchase from 25/04/2024
Quite satisfied with my purchase.
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Response from MonCornerB
Hello, Thank you for your feedback and your order :) We wish you an excellent day!
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Madenn L.
Rating: 4 out of 5
following a purchase from 06/04/2024
I love your site, but I find that the searches still have a lot of improvements to make, for example when I type SPF, many products are missing, fortunately I know which ones I want to look at, so I end up typing the exact name in the bar, they do not necessarily appear when I type a keyword that characterizes them. I also noticed that many products are often out of stock. Then I am quite disappointed with the samples on orders of 150, 200 euros or more. When I compare them to those received for an order of 45/50€, they are almost the same, there are just 2 more. Also, since I order quite regularly, I always end up with the same samples, sometimes the products do not suit me, so I give them to my family, but I would like to discover more different products, it would be really nice to have a bigger turnover in the samples. Last point, I was quite disappointed with a response regarding the fact that in one of my reviews, I was mixed about the presence of titanium dioxide in the lip nectar from the Vapour brand. The response from MonCornerB was that in this form there was no problem, while we now know that for products that may be ingested (like lipsticks), it can potentially be problematic. I found this response frankly disappointing from a site that advocates clean beauty. Other than that, I love your guiding principles, the products you offer, your graphic charter, the delivery is top and fast, the packages are very well wrapped and neat, customer service is impeccable when there are order issues, I love browsing your site! Thank you for that
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Response from MonCornerB
Hello Madenn, Thank you for taking the time to share your feedback on our site. We are delighted that you like our products :) However, we are sorry that you are experiencing difficulties in navigation. After checking, when typing the keyword SPF in our search bar, the products in this category do appear. In order for us to assist you, could you kindly indicate the products you are referring to? Regarding product availability, many suppliers have experienced long-term shortages in recent months. As soon as the products are available again, we order them immediately. For samples, many brands do not produce them. We are therefore dependent on the sampling strategies of the brands and we strive to offer you different samples, depending on the amount of your purchases. To help you discover new products, we regularly offer free products, mystery bags, and goodie bags to add to your orders :) Finally, regarding titanium dioxide, it is a natural and mineral ingredient. The products we offer on our e-shop may contain this ingredient but in non-nanoparticle form, so it is safe for your health :) We thank you for your trust and remain at your disposal for any questions. Have a nice day
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Bernadette C.
Rating: 4 out of 5
following a purchase from 17/04/2024
First order and negative feedback
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Response from MonCornerB
Hello Bernadette, Thank you for your feedback and your order :) We wish you an excellent day!
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Sylvie C.
Rating: 4 out of 5
following a purchase from 28/03/2024
I easily found the products I was looking for.
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Response from MonCornerB
Hello Sylvie, Thank you for taking the time to share your feedback on our site :) Have a great day!
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Pascale L.
Rating: 4 out of 5
following a purchase from 01/04/2024
Always perfect. Quality products.
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Response from MonCornerB
Hello Pascale, Thank you for your feedback and your order :) We wish you an excellent day!
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Mathilde M.
Rating: 4 out of 5
following a purchase from 23/03/2024
Very expensive shipping fees.
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Response from MonCornerB
Hello Mathilde, Thank you for your feedback and your order. Unfortunately, as you might expect, shipping rates have increased over the past few months. We have tried not to raise them, but with the current Ukraine-Russia crisis, we had to make some adjustments. However, we understand that this can be a barrier when purchasing cosmetic products. We want to evolve in a fair, equitable, and respectful manner while providing you with many advantages, such as a unique selection of ethical brands, regular new arrivals, and attractive offers. This is to ensure that your experience is the best possible :) Please feel free to reach out with any questions. Have a great day!
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Lucile Z.
Rating: 4 out of 5
following a purchase from 04/03/2024
The range is a bit short, I would like to find more brands on the e-shop.
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Response from MonCornerB
Hello Lucile, Thank you for your feedback! We are committed to offering you more gems and green brands that you might like. Feel free to share with us the brands you desire and would like to see on our e-shop! We will take note of it :) Have a great day.
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Morgane L.
Rating: 4 out of 5
following a purchase from 05/03/2024
The shipping is fast, the packaging is perfect, the customer service is impeccable, I recommend your site to my friends.
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Response from MonCornerB
Hello Morgane, Thank you for sharing your review, your feedback makes us very happy! The entire MCB team wishes you an excellent day :)
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Morgane E.
Rating: 4 out of 5
following a purchase from 04/03/2024
The sampling is not very generous and we always receive the same samples, which is a shame because not being able to test more products does not encourage buying.
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Response from MonCornerB
Hello Morgane, Thank you for your feedback and your order. We try, as much as possible, to include nice samples for you to discover in each of your orders. However, we take note of your feedback :) Please feel free to share your wishes so that we can improve. We wish you an excellent day!
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Laetitia Léa C.
Rating: 4 out of 5
following a purchase from 25/02/2024
Order received on time and in perfect condition.
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Response from MonCornerB
Hello Laetitia Léa, Thank you for your opinion and your order :) We wish you an excellent day!
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Myriam C.
Rating: 4 out of 5
following a purchase from 17/01/2024
Everything is perfect as usual.
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Response from MonCornerB
Hello Myriam, Thank you for your feedback and your order :) We wish you an excellent day!
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Aurore A.
Rating: 4 out of 5
following a purchase from 21/01/2024
Quality product, fast delivery. But downside, I can't complete an order because there is always a stock shortage on one or two products and even if I wait, another one is out of stock, so I abandoned my cart. Too bad.
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Response from MonCornerB
Hello Aurore, Thank you very much for your feedback. We are delighted that you like our products :) Unfortunately, some products are out of stock with our suppliers, which is why you may not always find them on our e-shop. We sincerely apologize for this. However, we indicate, whenever possible, a restock date on the product page. Please feel free to contact us by email to let us know which products you are waiting for. We will be able to inquire about them. Have a great day!
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Pétronille H.
Rating: 4 out of 5
following a purchase from 19/01/2024
Everything went well except that the exact sizes of the products hoped for were not available.
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Response from MonCornerB
Hello Pétronille, Thank you for your feedback :) The volume of the products is indicated on each product sheet. You can select the volume of the product of your choice and add it to your cart. We hope that you enjoy your products and wish you many more beautiful beauty discoveries! Have a great day.
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Nathalie V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast and careful shipping The cleanser is very gentle and leaves a refined skin texture
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Response from MonCornerB
Hello Nathalie, Thank you for sharing your feedback, we are delighted that you are pleased with your order :) Have a great day!
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Audrey D.
Rating: 4 out of 5
following a purchase from 05/12/2023
Fast and careful delivery.
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Response from MonCornerB
Hello Audrey, Thank you for your feedback and your order :) We wish you an excellent day!
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Thyphanie M.
Rating: 4 out of 5
following a purchase from 10/12/2023
The delivery times were a bit long, but during the end of the year period, it's understandable. The customer service is adorable and responsive (especially Krista 🥰)
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Response from MonCornerB
Hello Thyphanie, Thank you for sharing your feedback! We are once again sorry that your order did not arrive as quickly as usual, due to the holiday season. We hope that you like your products anyway. Thank you again for your sweet words that warm our hearts 🥰 The entire MCB team wishes you an excellent day :)
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Pottier B.
Rating: 4 out of 5
following a purchase from 13/12/2023
Fluid and instinctive. The prices are correct, just missing some brands we would like to see.
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback on our site :) Feel free to let us know about the brands you would like to see on our site. Have a great day!
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Audrey D.
Rating: 4 out of 5
following a purchase from 09/12/2023
I received my package and am satisfied with the products.
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Response from MonCornerB
Hello Audrey, Thank you for sharing your feedback, we are delighted that you like your order :) Have a great day!
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Sylvie H.
Rating: 4 out of 5
following a purchase from 24/11/2023
I am disappointed because I expected to receive samples with my order.
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Response from MonCornerB
Hello Sylvie, Thank you for taking the time to share your feedback regarding your order. Your advent calendar order was placed during Magic Friday. However, as stated in our terms, we do not provide samples with the calendar, nor during Black Friday. Indeed, our sample stock is not large enough for us to include them during these promotions. We hope that you enjoy the products from the calendar! Please feel free to reach out with any questions :) Have a great day!
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Prieur P.
Rating: 4 out of 5
following a purchase from 24/11/2023
Order placed without any problems and delivered quickly
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Response from MonCornerB
Hello, Thank you for your feedback and your order :) We wish you an excellent day!
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Marie-Cassandra L.
Rating: 4 out of 5
following a purchase from 12/11/2023
The delivery was fast, items arrived in good condition. As usual, the products meet my expectations.
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Response from MonCornerB
Hello Marie-Cassandra, Thank you for sharing your opinion, we are delighted that you like your order :) Have a wonderful day!
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Stéphanie P.
Rating: 4 out of 5
following a purchase from 25/10/2023
This advent calendar allows me to discover beautiful new products
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Response from MonCornerB
Hello Stéphanie, Thank you for your feedback and your order :) We wish you an excellent day and wonderful discoveries!
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Valerie W.
Rating: 4 out of 5
following a purchase from 16/11/2023
The site is clear and intuitive, the shipping is quick and careful
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Response from MonCornerB
Hello Valerie, Thank you for taking the time to share your feedback on our site :) Have a great day!
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Morgane E.
Rating: 4 out of 5
following a purchase from 03/11/2023
Not enough explanations about the products, not enough consumer reviews. Sampling is quite poor on brands that are not very interesting most of the time.
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Response from MonCornerB
Hello Morgane, Thank you for taking the time to share your feedback on our e-shop. We are sincerely sorry that the product descriptions are not detailed enough for you. Our amazing marketing team has implemented rigorous processes to write complete and easy-to-read product descriptions :) Do you have an example of a product to provide us by sending an email to [email protected]? It would help us a lot :) Regarding reviews, unfortunately, many of you do not share your opinions on the products :( Aware of this, we will be launching a new way to collect reviews in 2024, hoping it meets your expectations. As for samples, we work with many niche brands that unfortunately do not have samples available. We take note of your feedback and comments. However, we hope this does not affect the overall experience you had on our site. Have a great day!
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Nathalie P.
Rating: 4 out of 5
following a purchase from 25/08/2023
Good site with a wide choice of products
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback on our site :) Have a great day!