MonCornerB consistently delivers fast shipping and careful packaging, with customers noting impressively quick deliveries and packaging that often includes samples and thoughtful touches. The product selection is repeatedly praised for variety and niche brands, with customers highlighting reliable quality and brands like Lily Lolo and RMS as standout choices. Customer service and after-sales care receive frequent positive mention, including attentive follow-up, helpful explanations, and a long-standing, seamless ordering experience. Overall, shoppers experience dependable reliability, engaging offers, and a satisfying, smooth purchasing process.
I find the customer service very responsive, the site well designed, and I like that there is a choice of brands; however, I find it unfortunate that the points system gets lost every year, and the fact that no free product or attention is offered when placing an order of €200. This is what sometimes leads me to order from other sites. Because samples are not attentions for loyal customers.
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Response from MonCornerB
Hello Rose-Eline,
Thank you for this very constructive feedback, and we are delighted that the site and the responsiveness of our service have satisfied you.
Regarding loyalty points, we would like to clarify that you have one year to convert them, and then an additional year to use them, which gives you two years to fully enjoy them.
As for attentions for large orders, we regularly offer promotions on the site and encourage you to check them out, as they are frequently renewed.
However, we take note of your comments regarding the attentions given to our loyal customers, which we will pass on to the relevant department. Your feedback is valuable and allows us to continuously improve the experience offered on MonCornerB.
We hope to see you again soon and wish you a pleasant day!
C
Caroline T.
Rating: 3 out of 5
following a purchase from 10/01/2026
Cancellation and refund of a product that was no longer in stock. It would have been appreciated to inform me first and possibly change the product color rather than cancel.
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Rajae T.
Rating: 3 out of 5
following a purchase from 17/12/2025
I did not receive any sample even though I had requested one....
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Morgane L.
Rating: 3 out of 5
following a purchase from 11/05/2025
A product out of stock. Not notified, just received the package without explanation. Refund only in store credit.
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Response from MonCornerB
Hello Morgane,
Thank you for taking the time to share your feedback.
Following our email exchanges, it was indeed an error during the preparation of your order, and we sincerely apologize for that.
As agreed, the refund has been processed.
We thank you for your understanding and wish you a great day.
C
Christine C.
Rating: 3 out of 5
following a purchase from 02/05/2025
Too long a delay and shipping costs. Ridiculous sample
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Response from MonCornerB
Hello Christine,
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not give you complete satisfaction. Regarding delivery times, you placed your order on 02/05 in the afternoon, your order was shipped on Friday, May 3rd, and you received it on May 6th. We guarantee same-day shipping for all orders placed before noon, so it is normal that your order was shipped on the 3rd. Delivery takes 48 hours on business days, so it is also normal that you received your package on Tuesday the 6th. Moreover, you benefited from free shipping, a luxury kit of 5 samples, and the spring bag offer which included 5 full-size and travel-size products worth a total of €70. To be frank, we do not quite understand your comment but I would be happy to discuss with you to see how we can improve :) Have a nice day
L
Laure P.
Rating: 3 out of 5
following a purchase from 17/04/2025
I made my purchases and the experience went well. The order amount is significant to get free shipping. I regret not benefiting from any special advantages or a nice birthday offer. The samples are good.
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Response from MonCornerB
Hello Laure,
Thank you for sharing your feedback and I am sorry that your experience did not give you complete satisfaction. Delivery is free from €65 at a relay point and from €100 at home. The carriers have recently drastically increased their costs, so we had no choice but to raise the threshold for free home delivery. However, it will only cost you €2.5 between €65 and €100 for home delivery. We offer a birthday offer, you should have received an email about this a week before your birthday. Did you not receive it? Moreover, our OFFERS page is full of promotional offers and discount vouchers to use depending on the products included in your cart. Finally, from the first €1 spent, you are enrolled in our loyalty program, which also allows you to convert your accumulated points into vouchers. Don't hesitate to reach out to us at [email protected] during your next order to benefit from your advantages :) Have a nice day
C
Celine L.
Rating: 3 out of 5
following a purchase from 19/04/2025
Excellent products, fast delivery. However, the after-sales service never understood the subject of my request, the exchanges were out of this world.
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Response from MonCornerB
Hello Céline,
Thank you for sharing your feedback, we are delighted that your experience on our site went well.
Indeed, we acknowledge that there was a misunderstanding during our exchanges, and we are sincerely sorry for that. We hope that your next order will bring you complete satisfaction.
Rest assured that our team works every day to improve the quality of our exchanges and to provide the best possible experience for our customers.
A
Anne-Sophie M.
Rating: 3 out of 5
following a purchase from 22/03/2025
Package received in very poor condition but Mondial Relay repackaged the parcel and the products were not damaged
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Response from MonCornerB
Hello Anne-Sophie,
Thank you for your feedback. We are sincerely sorry for this inconvenience. We will gladly include a small gift as compensation in your next order.
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Durgai P.
Rating: 3 out of 5
following a purchase from 06/03/2025
The packaging was damaged... but customer service is attentive!
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Cécile G.
Rating: 3 out of 5
following a purchase from 24/11/2024
Disappointed by the processing time, they do not respect the times indicated on their site. No samples. Delivery costs are high compared to other sites.
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Response from MonCornerB
Hello, We have just become aware of your feedback. I am sorry that your experience on our site did not meet your expectations. You benefited from the promotional offer of our Magic Weekend, which was a 15% discount on your order. As specified in the conditions of this offer, no samples were added to the packages. Furthermore, since your order exceeded €65, you did not pay for shipping. As stated in our delivery conditions, any order placed on the weekend is only processed from Monday, and therefore shipped within 24 hours, which was precisely the case for your order. Have a nice day.
A
Anne-Laure L.
Rating: 3 out of 5
following a purchase from 21/09/2024
I really like your site but recently I saw a product with non-clean ingredients and banned in organic. I am quite disappointed.
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Response from MonCornerB
Hello Anne-Laure, Thank you for taking the time to share your feedback on our site :) All our products meet a specific charter. We scrutinize the composition of each new product before it is listed on our site. Would you be so kind as to email us the product you are referring to? We can then provide you with more information. Have a great day!
A
Alice C.
Rating: 3 out of 5
following a purchase from 01/11/2023
Very disappointed not to have received any samples in my order, it is written on the site that beyond 100€, 5 samples are provided... This is the first time I order here and the first time that I have really received no samples.
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Response from MonCornerB
Hello Alice, Thank you for taking the time to share your experience on our e-shop. As stated on the product page of our Advent Calendar, we do not add extra samples to calendar orders. This is for logistical reasons. We appreciate your understanding :) We sincerely hope that you will enjoy the treasures in the calendar. We have outdone ourselves, as every year, to create a beautiful calendar filled with beauty gems for you. The entire MonCornerB team wishes you a lovely day!
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Laetitia P.
Rating: 3 out of 5
following a purchase from 19/09/2023
Significant decrease in the quality of the goodie bag and products.
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback on our site. Our logistics team does its utmost to prepare your orders with care. However, we are sincerely sorry that the packaging of your order did not meet your expectations. We will escalate this! Please feel free to reach out to us by email so that we can understand what happened :) Have a great day!
A
Alexandra A.
Rating: 3 out of 5
following a purchase from 10/08/2023
The delivery took more than 20 days, it was supposed to be a birthday gift and it arrived very late with no compensation.
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Response from MonCornerB
Hello Alexandra, Thank you for taking the time to share your feedback on our site. Your package has been shipped within 24 hours. Unfortunately, delays may occur for some packages during their transportation by the carriers, which is completely beyond our control. We are sorry for this issue and hope that your order has brought you complete satisfaction! We wish you a wonderful day.
A
Angélique T.
Rating: 3 out of 5
following a purchase from 26/07/2023
The colors in the photos for the lipsticks are not representative of reality. So, I am a bit disappointed with my purchase...
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Response from MonCornerB
Hello, Thank you for taking the time to share your opinion on our site. We are sorry to read that the lipsticks do not meet your expectations :( We do our best to describe the colors of the products and to add photos that best represent the products. Would you be so kind as to get back to us by email at [email protected] so that we can assist you and find a solution? Have a nice day!
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Vinolia G.
Rating: 3 out of 5
following a purchase from 31/05/2023
Average, average!
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Response from MonCornerB
Hello Vinolia, thank you sincerely for sharing your opinion. We invite you to complete it in order to understand what displeased you during your experience on our e-shop. This is to share your experience in more detail with other customers :) I wish you an excellent day!
M
Morgane E.
Rating: 3 out of 5
following a purchase from 30/04/2023
The site is a bit confusing, too many brands, it's hard to get an idea of the quality of the brands offered. We would also like more advice.
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Response from MonCornerB
Hello Morgane, Thank you for taking the time to leave your feedback! We offer several brands and quality products so that every customer can find happiness according to their needs and budget. For more advice, please do not hesitate to contact us by email at [email protected], by chat, or by phone :) Have a nice day.
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Gaëlle D.
Rating: 3 out of 5
following a purchase from 11/03/2023
I contacted you on Instagram and received no response. In the Christmas pouch, the RMS blush smells rancid and is unusable. I am very disappointed.
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Response from MonCornerB
Hello Gaëlle, Thank you for your message and I am sincerely sorry for this inconvenience. We are committed to answering all your questions, as far as possible. I am sorry that your message was overlooked... Would you be so kind as to write to us at [email protected]? Looking forward to hearing from you, I wish you a very nice day!
J
Joelle G.
Rating: 3 out of 5
following a purchase from 08/03/2023
I am delighted with the navigation on your site, the only problem is the product I bought which is a very bad lip ink: it spreads poorly and then breaks down very quickly on the lips.
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Response from MonCornerB
Hello Joëlle, Thank you for your review :) Please feel free to contact us at [email protected] so that we can address your issue as soon as possible. Have a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Item in glass bottle received as a welcome gift broken and liquid spilled in the package
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Response from MonCornerB
Hello Pascale, We thank you for giving your feedback on your experience with MonCornerB. Would you be so kind as to send us an email at [email protected] so that we can compensate you as soon as possible? Have a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2023
Happy with the delivery service and navigation, I really like the site. However, the product I ordered does not meet my expectations. I had the other Ilia mascara (white tube) and its quality is incomparable! This one runs and clumps. I will reorder the white one, which is annoying at the price of these mascaras ^^
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Response from MonCornerB
Hello, We thank you for taking the time to share your feedback on our site! We are sorry that this product did not suit you. According to the Verified Reviews policy, we are unable to publish it as it does not concern your shopping experience on our site, such as navigation, shipping speed, product availability... We will therefore send you a request for feedback if you wish to adapt it so that we can publish it. Have a wonderful day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
Disappointed to have received the product 'We want a doll's complexion' from Atelier Nubio with an expiration date of late December 2022. The Atelier Nubio site mentions a shelf life of 12 months.
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Response from MonCornerB
Hello, Thank you for taking the time to share your opinion on our site! We are sorry that this product did not suit you. According to the Verified Reviews charter, we are unable to publish it as it does not concern your shopping experience on our site, namely navigation, shipping speed, product availability... We will therefore send you a request for feedback if you wish to adapt it so that we can publish it. Have a great day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
Easy purchase
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Response from MonCornerB
Hello, Thank you for your opinion :) Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Hello, following my order of 138 euros, I received, as agreed, 'the big surprise' in my package: the body brush. Very disappointed, I already had one!...
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Response from MonCornerB
Hello Edith, Thank you for taking the time to share your opinion about your order on our e-shop. We are sincerely sorry that the big surprise offer did not meet your expectations. The MonCornerB dry brush was part of our selection of large format gems. We sincerely hope that the rest of your order and the products you ordered please you. Have a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2022
Satisfied with my purchase after seeing it over time but I think the shampoo is good
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Response from MonCornerB
Hello Agnès, Thank you for your order and your feedback! Please feel free to share your feedback regarding the shampoo after use :) Have a nice day
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
The expiration date should have been specified
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Response from MonCornerB
Hello Sylvie, We thank you for taking the time to share your feedback on our site and we are sorry to hear that. Our team prepares your order with the utmost care. In order to find a solution, could you kindly let us know which product you are referring to at the following address: [email protected]? Have a very nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2022
Not all product photos are displayed. For makeup, it's better when you can see a photo of someone wearing the makeup and not just the product photo.
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Response from MonCornerB
Hello Aurélie, Thank you for your feedback on our site! Would you be so kind as to get back to us by email so that we can inform our concerned team? We hope that you are pleased with your order :) Have a great day,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2022
The products are of good quality, however I had chosen creams for combination skin, according to the filters, but upon receiving my products I realized that some are for dry skin and I cannot use them, my skin cannot tolerate them. I am therefore disappointed because I trusted the filters.
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Response from MonCornerB
Hello, Thank you for taking the time to share your feedback regarding your experience on our site! We are sincerely sorry for this inconvenience and will forward this to our concerned team. Please feel free to contact us by email at [email protected] for any advice requests. We will be happy to recommend products suited to your needs :) Have a great day,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2022
The site is not fast, the visuals do not display.
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Response from MonCornerB
Hello Sultan, Thank you for your feedback and I am sorry to hear that. Would you be kind enough to provide us with a screenshot of the visuals that are not displaying at the address [email protected]? This is so that we can report the issue to the relevant team. I wish you a great day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Fast and careful shipping. Good customer follow-up. However, the purchased product is a disaster. I have rarely seen such a disappointing foundation at this price. Maybe other products are better but I will not recommend.
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Response from MonCornerB
Hello Lisa, Thank you for your opinion and your order. Regarding the product received, it is a size offered by the brand to test the product before buying it in a larger size. Please feel free to write to us at [email protected], we would be happy to advise you on another shade or another foundation that would better meet your expectations. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
Order shipped quickly. But the care taken in preparation leaves something to be desired. Too many stock shortages as well.
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Response from MonCornerB
Hello Dominique, Thank you for your response and your order. We are doing everything we can to ensure that your orders are prepared with care. Unfortunately, sometimes transportation can be unkind to your package. We are sorry about that. We still hope that the products bring you complete satisfaction. Have a great day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
I hope you have resolved the issue with the gift voucher. I appreciated your responsiveness and commercial gesture.
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Response from MonCornerB
Hello Caroline, Thank you for taking the time to share your feedback. We are still sincerely sorry for the inconvenience caused during your order. Our team is doing everything possible to remedy this issue. We hope you like your products and wish you beautiful (re)beauty discoveries on our e-shop. Have a great day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
The notification of my package's arrival was done by mistake. I had to wait 2 more days compared to the notification email. A small error.
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Response from MonCornerB
Hello Eliot, Thank you for taking the time to share your feedback on our site. Your package has been shipped within 24 hours. Unfortunately, delays may occur for some packages during their transit by the carriers, which is completely beyond our control. We are sorry for this issue and hope that your order has brought you complete satisfaction! We wish you a great day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2022
The products are often expensive but of good quality. The conditions to receive certain offers are not always clear and sometimes we do not receive the promised product.
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Response from MonCornerB
Hello Sylvie, Thank you for sharing your opinion :) As indicated on our site and during our email exchanges, the codes are not cumulative and it is necessary to enter the code related to the offer in the designated box in order to benefit from it. We thank you for your understanding and wish you a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
I am disappointed by the color Just Sherry, too light for me. The actual shade is lighter than on the site. Delivery and welcome were flawless.
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Response from MonCornerB
Hello Martine, Thank you for taking the time to share your feedback on our site! We are sorry that the shade of this product did not suit you. Please feel free to contact us by email and send us a photo of your face in natural light at [email protected]. We would be happy to advise you :) Have a wonderful day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
During a previous purchase, I received samples, among them a soap, which to my great surprise, was made from palm oil! For a site claiming to be organic and ethical, I found this very problematic, which is why I turned to other sites and decided to only order from you occasionally if I cannot find the products elsewhere. Wishing to know if you have improved, I am making a new attempt with your calendar.
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Response from MonCornerB
Hello Ella, Thank you for sharing your opinion on our site. The solid soap Dr Bronner does indeed contain palm oil, it ensures the necessary consistency that prevents the soaps from softening or liquefying too quickly. Dr Bronner's palm oil is produced sustainably, ethically, and fairly. The brand has, among other things, built its own project in Ghana that does not lead to deforestation, has eliminated intermediaries, and trains the local population in organic and reasoned agriculture. Please feel free to contact us by email at [email protected], we will gladly provide you with explanatory documents about the origin of this ingredient in Dr Bronner soaps. We also invite you to consult our charter on our site to learn all about how we select the referenced products. We hope that the advent calendar will please you and remain available by email or phone if you have any questions! Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Loyalty points cannot be combined with the offers proposed by the brands!
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Response from MonCornerB
Hello Sandra,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
One of the products was damaged upon opening the package.
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Response from MonCornerB
Hello Priscille, Thank you for sharing your opinion on our site :) We are sincerely sorry for the inconvenience encountered, this issue has since been resolved. We hope your order has brought you complete satisfaction! Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
Some difficulties regarding the cart; as soon as we want to look at details about a product, it is added to the cart... in the end, one of the products was not ordered
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Response from MonCornerB
Hello Emmanuelle,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
Easy navigation but regarding the search bar, we cannot correct the words, we have to erase everything
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Response from MonCornerB
Hello Steeve,
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