Multimalin consistently delivers engaging and playful learning experiences that make memorizing multiplication tables and verb conjugations enjoyable for children. Customers highlight fast, reliable shipping and access to helpful videos and cards that allow immediate start and ongoing practice, with many noting rapid progress and increased confidence. The method is described as simple, effective, and suitable for various learning needs, including children with dyslexia or other learning difficulties, with reports of kids eagerly returning to sessions and continuing to use the card game. Overall, families praise the visible gains, the motivating format, and responsive support.
Thank you for your positive feedback! We are delighted! Feel free to talk about our site multimalin.com to those around you!
Y
Yasemin E.
Rating: 1 out of 5
following a purchase from 13/09/2024
Not as effective
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Gaelle P.
Rating: 1 out of 5
following a purchase from 05/02/2024
I have been waiting for my order for 2 weeks which was for a birthday. I am very dissatisfied with the delivery service!
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Bouhlel N.
Rating: 1 out of 5
following a purchase from 15/10/2023
I am very disappointed, because at the time of my purchase there was an offer that stated that I could access the cartoon online upon receipt of the package, it turns out that there is no code or anything that gives me access to the Internet to watch the cartoon, as I do not have a computer to view the CD, I find myself unable to enjoy this purchase
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Response from Multimalin
Hello, The access link to the online video animations was sent by email as soon as the order was placed. The email may have gone to spam. We just sent it again by another email. Check your spam folder in your email. Also, you can request help at [email protected] Best regards, the MULTIMALIN team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2022
CD unusable because damaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2022
really very disappointed with the product meanwhile I got fooled once again, I was told that I would have my space on the site, just hot air
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2022
My package arrived at number 2 of my street, dropped behind a mailbox with letters while I live at 33.. The address was correctly written. Fortunately, I have nice and honest neighbors.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2022
Still no package received!!! Order placed on April 29, 2022. I am redirected to the logistics platform which indicates that the package is being prepared!! Subsequently, the platform asks me for a bank account number! I am not asking for a refund but I want to receive my order!!!! The form from this platform raises questions!!!! They do not need my bank account number to send me a package!!
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Response from Multimalin
Hello, We have just checked your file. Customer service has already intervened. A second delivery of your package organized on 18/05/2022 is in progress. Here is the tracking link for your package: https://track.cubyn.com/CUB223920344 Delivery is scheduled for May 24, 2022, at the chosen pickup point. We wish you a good reception. Best regards, The MULTIMALIN team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2021
Order placed on 11/6 and in preparation since 11/8. It was supposed to arrive in 2 days... it is now 12/1 and despite the messages I have received no response. Non-existent customer service, we don't even know where to address to cancel the order. The method may be good but the customer service is worse than useless.
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Response from Multimalin
Hello,
As I just indicated during our phone exchange, we respond to all emails and calls every day. As a reminder, customers can write to us at [email protected] or from the 'Contact us' page whose link is found on the homepage of the official multimalin.com site. Our phone exchange helped to understand why we had not received your messages: you had not sent an email but you had used the communication tool provided in your client area regarding the tracking of your order. We will do what is necessary with our technicians so that no bug can occur again in the future at this location. However, for a faster processing of messages, I advise sending emails directly or calling as I indicated at the beginning of this message. On behalf of the entire team, I extend our apologies and wish you an excellent day.
Best regards,
Matthieu Protin, Multimalin Editions
Manager
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
Order not received
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Response from Multimalin
Hello,
We have just checked your file.
On our side, the package is marked as 'delivered'.
Here is the tracking link for your package:
https://track.cubyn.com/CUB186752080
If this is not the case, the document to fill out and sign has been sent to you by another email to return to us in order to do what is necessary. Check your spam if needed. We remain at your disposal to respond to your request.
Best regards,
Sophie, customer service for multimalin.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Price varies from simple to triple if you want to be on computer or tablet. Impossible to vary the supports which are however important to help with children's learning. Friendly customer service but does not help at all. If I had to do it again, I would not buy!
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Response from Multimalin
Hello, I think you are talking about the site that corresponds to online access. We will therefore update your account. You will receive an email with your access link and your password. The important thing in using the method is to have the child verbalize. Best regards, the Multimalin team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
Bad
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Response from Multimalin
Hello,
We are sorry for the problem encountered.
The access link you ordered has been sent again by another email in response to your complaint on contact us (at the bottom of the multimalin.com site).
The email may have gone to your spam folder.
We have just created a new sending of your access link to the online video animations to the email address indicated on your customer file.
Did you receive it well?
We remain at your disposal.
We wish you a pleasant day.
Best regards,
Sophie, customer service for multimalin.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2021
My order never arrived and despite reporting it... No response to this day. Order placed on 13/2/21
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Response from Multimalin
Hello, The customer service has checked your file and has intervened. The tracking link for your new package has been sent to you by another email. Check your spam folder if necessary. Also, a link to access the multimalin video animations has been offered and sent to you by another email. We wish you much pleasure in using the learning with MULTIMALIN. We apologize for the inconvenience caused and wish you a pleasant day. Sophie, customer service for multimalin.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Order never received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
The order was easy to place, however, I want to point out that your site is not secure because my card was hacked at the time of payment. Furthermore, during delivery, the products were loose in the box even though it was a gift pack for my niece; I had to wrap it in a small box so that the products would be presentable.
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Response from Multimalin
Hello, Our site uses the most effective protection systems such as using a URL that starts with 'https' and our payment methods are the most reliable and widely used in the world (Stripe for credit card payments and PayPal). More than 100,000 customers have already ordered from our store and no problems of this kind have been reported. We use the services of 'Verified Reviews' (an independent organization) to collect customer reviews 15 days after their orders and the level of satisfaction with the customer experience is excellent with a rating of 4.7/5. Regarding the product, you must have confused it with the complete pack whose items are stored in a case. Nowhere is it indicated that the items of the French pack are stored in a case or a box. I take this opportunity to highlight the advantageous price and the many gifts that this French pack offers compared to a separate order of the different elements of this French pack.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
the person speaks too fast in the videos! My son has no learning problems, quite the opposite. In fact, we live in Mexico and his language of life outside the home has been Mexican for 5 years (he was about to turn 3 when he arrived). We only speak French at home but he lacks the learning of the rules of French. That's what we wanted with this course.
But I realize that the videos go too fast and even repeating them 10 times, for a child who is not in the French school system, it does not work as much as I would have thought.
Disappointed. It becomes a hassle to make him watch.
I still hope to have a click when we receive the physical books.
I had to download the videos to make him listen to them slowly. At least, the distorted voice makes him laugh
So, no, I am not satisfied and I would not recommend this product to others.
The price is far too high compared to what is obtained to help children.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
I do not have access to all the tables on the Android application, I have to pay and I can't get information to fix this.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2020
I am a bit disappointed with the multiplication pack at 17€. I may have made the wrong choice.
My 9-year-old son did not engage at all. I thought I could cast it on my TV but I can't. On my phone, it's not great.
For each multiplication, you have to hit play again. So he quickly stopped...
I should have maybe taken a DVD to put on the TV.
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Response from Multimalin
Hello,
We are sorry for the problem encountered.
However, there is something you need to do for it to stick:
>> you need to have him verbalize, that is to say, ask him to answer questions while looking at the images or videos: this is the key to creating mental images. He will then be surprised to see how quickly he has created mental images that allow him to be a champion of the tables! Here is a video in which I show you how to do it with the example of 8x8: https://youtu.be/cn_graKfvyY
>> You can show him this model video. And then you can do the same with the videos of 7x7, 7x8, and 7x9 that follow from this same link. Tell him that world memory champions do this to memorize hundreds of digits in a few minutes! This is really the most effective memorization strategy for memorizing numerical facts like multiplication tables. This technique derives its effectiveness from the fact that it is modeled on the natural functioning of the brain. Can you tell me if having him verbalize helped him enter the method?
This online version has 3 advantages:
- the videos are in high definition
- it can be used on smartphone, tablet, and computer
- there is a coloring of all multiplications in PDF format offered
You just need to write the access link received by email in your workstation's internet browser.
For any additional questions, you can request them at [email protected]
Best regards,
Sophie, customer service for multimalin.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2020
Hello,
We have created a new shipment of your order (by colissimo) as soon as you informed us of the problem encountered.
This item that arrived by logistical error is offered to you as compensation.
We apologize for the inconvenience caused and wish you a pleasant day.
Best regards, Sophie, customer service for multimalin.com
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Response from Multimalin
Hello,
We have created a new shipment of your order (via colissimo) as soon as you informed us of the problem encountered.
This item that arrived due to a logistical error is offered to you as compensation.
We apologize for the inconvenience caused and wish you a pleasant day.
Best regards, Sophie, customer service for multimalin.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
An order never received and no help from customer service... but the amount of the order has nevertheless been cashed... It's very dishonest
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Response from Multimalin
Hello,
In addition to the help that was provided by customer service, I just sent you this morning a supplementary email whose content is as follows:
--
Hello,
I am Matthieu Protin, manager of Multimalin editions.
Your message of dissatisfaction regarding our services hurts because we are victims, like you, of a postal fault for which we are not at all responsible.
The person from customer service advised you to contact your postal center with the tracking number we gave you because with a bit of luck it might be there.
But it is surely a theft.
It will be very complicated for us to get reimbursed for the costs we incurred for the delivery because we have to open an investigation... The Multimalin editions have therefore lost 25 euros for this delivery which has not been made visibly despite the tracking indicating a status
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
I am not at all happy with your product. The stories are very very short and sometimes of no interest at all. There are no application activities that could help the child to practice.
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Response from Multimalin
Hello,
I regret that the product cannot help the child you are caring for. This method is particularly effective for all children, including dyslexic children. Moreover, many speech therapists use methods that employ the technique of memorization through mental image associations as the Multimalin method does. Have you had your child verbalize? Because language is the key for the brain to create mental images. To make them verbalize, you need to ask the child to tell the story while looking at the images and ask them to answer questions while looking at the images as well.
In any case, you have not lost money because all our products are satisfaction guaranteed or refunded. You just need to contact us using the contact form found in the footer of the homepage of the official site: https://multimalin.com/fr
We thank you for your constructive remark and indeed, even if we achieve 100% success with this version, developments are underway.
Best regards, Sophie, customer service for MultiMalin
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
I did not receive the package on time and am unable to give you an opinion on a product I do not possess. More than fifteen days is not a 'fast' service.
What impatience!
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Response from Multimalin
Hello,
I am sorry during this difficult time, we have had many issues with our carriers.
We have offered you access to the online version so that the child you are caring for can already learn with Multimalin (gift value = 7 euros)
Your order will be delivered in a day or two.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
Hello, sorry but my feedback is very negative. Order placed on 06/05, I called a week later to find out (given the difficult situation) if my order was well taken into account. "Yes yes it is being processed at the logistics level" ... since then, no news and no order ....
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Response from Multimalin
Hello, sorry for this issue. Indeed, technically on our side everything was in order and in the hands of our logisticians. But unfortunately the preparation of the package took longer than expected. According to your tracking, your package was delivered to you this Saturday. Did you receive it well? Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
Hello
no news about my order: DXKBACYPH placed on 29/04/2020 10:15:13, material said to be available at the time ..,.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2020
I received my order but the main booklet was missing inside the package. So for me, it is unusable. I waited three weeks for it and in the end, I can't even use it for my children.
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Response from Multimalin
Hello, Thank you for your order and sorry for the problem encountered. Can you make your complaint to [email protected]? Thus, we will provide you with a solution to your problem. Have a nice day. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
After two uses impossible to connect.
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Response from Multimalin
Hello, I just sent you new access. You should be unlocked now. I apologize for the problem you encountered. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2019
After placing an order for Multimalin products and the entire set of Alphas, I received the Multimalin products but nothing from the Alphas. However, my payment has been processed! Subsequently, I never received a follow-up to my complaints.
What to do?
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Response from Multimalin
Hello,
We have replied to all your emails. Here is the last one:
-----------------------
Hello,
Thank you for your order.
your tracking indicates that the package was supposedly delivered to the caretaker:
https://www.laposte.fr/outils/suivre-vos-envois?code=9L26909636744
Can you ask him if he received your package?
Best regards,
-----------------------
Can you please follow the indicated procedure and let me know what happens so we can send you a new order or not.
Best regards,
Matthieu Protin
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2019
I still haven't received the order placed on 13.12. (it's 29.12)
I wanted to use the method during the holidays :-(
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Response from Multimalin
Hello,
I am sorry, there was indeed a delivery problem. The product had been shipped but we made an error on the delivery address by putting the country 'France' instead of 'Germany' (it is checked 'France' by default and we rarely deliver to Germany since it is not a French-speaking country).
I have just urgently reshipped the method to you, offering you the storage box (value of the gift = 5 euros).
Best regards,
Matthieu Protin
Manager of Multimalin editions
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2019
More than a month since I placed my order, and still nothing received!!!
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Response from Multimalin
Hello,
Sorry for the problem encountered. Normally my colleague should have taken care of it. If that is not the case, I invite you to write to her at [email protected]
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2018
I still have not received my order
I have not seen any DVD I know nothing about my order
I am still waiting
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Response from Multimalin
We deliver products to our customers within 5 working days thanks to Amazon's shipping service. However, since Amazon does not deliver where you live (Martinique), we had to send your product from the headquarters. During this holiday period, processing has been a bit less efficient than usual, I am sorry. However, your order was posted yesterday. And all digital bonuses have been sent by email.
We remain at your disposal for any questions via the contact form on our site https://multimlalin.com or by replying to the emails you have received from us.
Best regards,
Matthieu Protin
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2018
I ordered a digital version. Having no idea how it works, I tried to contact the site by phone. no response was given to me
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Response from Multimalin
Hello,
I hope the accesses we sent you on August 24 helped the child or children you are taking care of!
Best regards,
Matthieu Protin
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2018
Good evening,
I am forwarding the email sent the day after the incomplete receipt of the package on July 9. I am even more dissatisfied that I have not received any response to this day. Thank you for replying as soon as possible and sending the missing cards!
"Hello,
We received the learning notebook yesterday but there are no cards in the package.
Please contact us to find out what happened and do what is necessary to receive the cards.
Thank you in advance,
Claire Constans.
Order 28449
Elsa Tardieu - Caraman 31460
Sent by LA_POSTE (Estimated delivery date: 04/07/2018 MET)
Tracking number: 8G04314567914"
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Response from Multimalin
Hello,
Sorry for the problem encountered. You have exchanged with my colleague and she has resolved this issue. We remain at your disposal by email via the contact form or by replying to the information emails you received following your order. Best regards. Matthieu
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2018
I have sent you several emails and no responses but okay
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Response from Multimalin
Hello, Sorry for the problem encountered. We recently had messaging issues that are now resolved. If your request has not been processed, you can reiterate it using the contact form on our site or by replying to one of the information emails you received. Best regards, Anaïs
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2018
I still haven't received my order and I'm leaving tomorrow for a month. My daughter will therefore not be able to work with this tool. Very disappointed
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Response from Multimalin
Hello, I am sorry for the situation. I just sent you an email to propose sending the order to your vacation location. Could you please reply to this email to give me your agreement and the postal address of your vacation place? I have also resent you the access codes for the online video animations via email. I wish you very good reception. I have also sent you as compensation the coloring of Multimalin spelling (digital format) by email. I remain at your disposal, and I am ready to send you the method as soon as you provide me with the address in response to the email I just sent you. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2018
Unable to reconnect, directly on my client account
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2018
I find the approach of the site borderline misleading... we are sold small videos to learn multiplication except that once the purchase was made I realized that only some multiplications are in video all the tables are not complete...
frankly disappointed to have been misled
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2018
As of today, I still have not received my order... soon 2 months of delay!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2018
We did not receive the complete multiplication tables formula.
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Response from Multimalin
Hello,
Following our email response on 25/04/18, here is the message we had assigned to you by email. Could you please reply to this last one by email as well so that we can find a solution to your problem?
We just saw your review today on our product multiplication tables.
You indicate that you have not received your order.
I am therefore sorry.
I checked your cart and you had added the following items:
- complete multiplication tables formula
- spelling offer
- spelling video animations.
Knowing that we have a status of your order delivered, can you confirm
that you are only missing the multiplication tables formula?
I could then send you the method urgently following your response.
Best regards,
Anaïs [email protected]
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2018
This is absolutely not in accordance with what was announced To access the full version you have to go through the apps and pay again I feel like I got taken for a ride ....
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Response from Multimalin
Hello, Sorry for this issue. The online version is paid once and then access to it is unlimited over time. I therefore invite you to contact our customer service at the following address: [email protected] to resolve your problem and to refund you for any additional payments if there have been any. Best regards, Anaïs.
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