★★★★★
based on 4927 reviews published
Latest customer reviews
Always without problems.
Fast delivery
Fast service and good price
Everything perfect and the shipping was very fast
Everything great, it arrived super fast!!!!!!!! Thank you!
Excellent for buying efficiently and receiving it quickly.
Very good
Very good. From the purchase to the delivery. Very fast. Serious people.
Super super fast and reliable
Fast shipping
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
Very good material
Perfect!
Everything is very good !!
EVRYTHING GOOD.
Perfect everything
Everything perfect.
Good Quality Good Price
Product that matches Fast, very well packaged with a great carrier
Quick shipment. Very good experience, as always.
Everything is phenomenal
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All good!
Well received. Quality product
5 stars perfect service
Everything was perfect, the customer service was great, both by email and WhatsApp, there was a delay due to supplier issues, but they kept me informed about how the order was going at all times and it arrived earlier than expected. I will repeat as I have done several times.
The entire purchasing process was perfect. The product is very good, the surface of the board is a bit soft, but perhaps it was a wrong choice on my part.
Excellent!
Happy until the moment of delivery. I paid for delivery in 24 hours and it was "delayed". I even had to go pick up the package at the GLS destination center.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.
Best regards.
Ignacio from customer service.
My ordered board bag arrived well packaged and on time. Everything is great so far 🙂
Good service, quality good prices and perfect shipping
Fast and efficient. Many years of experience and it shows!
Simple, quick and effective
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Fast and efficient
Fast, compliant good delivery service
Everything perfect
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Delighted with the sunscreen I bought! Very good quality.
Good prices but return services with expensive shipping including shipping costs for equipment
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team