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P
Rating: 5 out of 5
Fast delivery and the product conformed to the description.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Very good service, very fast order, thank you.
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J
Rating: 5 out of 5
Everything very well and fast, I received my order in 24 hours!
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J
Rating: 5 out of 5
All very well as always.
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P
Rating: 5 out of 5
Good prices, ease of purchase
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A
Rating: 5 out of 5
Very pleased
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A
Rating: 5 out of 5
Fast and 100 % packaging
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P
Rating: 3 out of 5
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
R
Rating: 5 out of 5
Authentic professionals with an exquisite customer service.
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A
Rating: 5 out of 5
Loved the gift, thank you!
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I
Rating: 5 out of 5
My order arrived earlier than expected and everything as ordered. Great
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M
Rating: 5 out of 5
Very good service
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F
Rating: 5 out of 5
Nickel
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F
Rating: 5 out of 5
I haven't tested my Surf skate yet, but even if the box was badly damaged, the inside was in perfect condition.
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G
Rating: 5 out of 5
Very good service and product
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M
Rating: 5 out of 5
Highly recommended, I had to contact them and they solved the problem quickly. The order arrived very soon, very well packed. Thank you very much and good waves.
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N
Rating: 5 out of 5
Top! Correu tudo bem.
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M
Rating: 5 out of 5
Slide skate surf received in 1 week. Happy with the new toy!
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L
Rating: 1 out of 5
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
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Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
R
Rating: 1 out of 5
Late delivery and payment problems
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Response from Mundo-Surf
Hello Robinson,
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
V
Rating: 5 out of 5
Package received! Bravo for the professionalism of the order picker! Very satisfied
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A
Rating: 5 out of 5
Time will tell if I made good purchases. I got along very well with the store, both in terms of advice and shipping. I would have liked it if the shipping costs had been lower to keep the savings that were there anyway. I recommend shopping at Mundo Surf.
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E
Rating: 5 out of 5
Good service.
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P
Rating: 5 out of 5
perfect
M
Rating: 5 out of 5
Everything great, communication very good, shipping fast and well, the goods, Oneill wetsuit size M( I'm 173cm and weigh 72kg) perfect. I would buy again.
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C
Rating: 5 out of 5
Everything was perfect.
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J
Rating: 5 out of 5
Received quickly, the covers are quick and easy to install. The assembly and fabrics give a qualitative effect. To be seen in use.
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H
Rating: 5 out of 5
Everything was great. The wetsuit, good and at a good price. The website, first class. And the information and transportation, very good.
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F
Rating: 5 out of 5
Product (fins) in accordance with the description and delivered in good condition.
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D
Rating: 5 out of 5
Serious and fast
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A
Rating: 5 out of 5
Good services and products
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B
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Thank you very much
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M
Rating: 5 out of 5
All as expected Thank you
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J
Rating: 1 out of 5
I wanted to return two shirts and it's at my own expense. I will never order anything here again.
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Response from Mundo-Surf
Hello José María. As we indicate in our returns policy, they are processed by means of the transport that the customer decides and under its cost.
We hope this has been clarified. You can check it in the general conditions of our online store.
Best regards. Ignacio from customer service.
We hope this has been clarified. You can check it in the general conditions of our online store.
Best regards. Ignacio from customer service.
A
Rating: 5 out of 5
Everything is great! Very fast
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L
Rating: 4 out of 5
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
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Y
Rating: 5 out of 5
Everything perfect
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L
Rating: 5 out of 5
Available and efficient team. Fair prices. I recommend
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F
Rating: 5 out of 5
A clear recommendation! I was informed about every step of my order and always had a good feeling. The products arrived exactly as expected, well packaged and without damage. Thank you Mundo-Surf 🤙
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