Customer reviews of Mundo-Surf

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Comprador verificado

Rating: 4 out of 5

Published on 10/09/2019 à 00h51 following a purchase from 29/08/2019

Quickly.

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Comprador verificado

Rating: 4 out of 5

Published on 03/09/2019 à 10h10 following a purchase from 22/08/2019

They put interest to solve a small problem I had with the keels giving me solutions. Excellent direct treatment in the store

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Comprador verificado

Rating: 3 out of 5

Published on 22/08/2019 à 18h41 following a purchase from 08/08/2019

The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.

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Response from Mundo-Surf Published on 03/09/2019

Hello olivier, sorry for the delay in the delivery of your order, in the month of August, our carrier for Europe has fewer trucks, and the links from one country to another take longer. Regards, Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 19/08/2019 à 08h32 following a purchase from 26/07/2019

All good

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C

Comprador verificado

Rating: 4 out of 5

Published on 19/08/2019 à 01h03 following a purchase from 06/08/2019

Very good store

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Comprador verificado

Rating: 2 out of 5

Published on 18/08/2019 à 21h38 following a purchase from 31/07/2019

The order arrived very late.

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Response from Mundo-Surf Published on 02/09/2019

Hi ignacio, sorry for the delay, as we have spoken by mail, we could have gone faster in resolving the problems, Greetings, Sebas

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Comprador verificado

Rating: 4 out of 5

Published on 15/08/2019 à 12h56 following a purchase from 29/07/2019

fgfgh

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Comprador verificado

Rating: 4 out of 5

Published on 15/08/2019 à 12h21 following a purchase from 27/07/2019

Good

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C

Comprador verificado

Rating: 4 out of 5

Published on 07/08/2019 à 16h02 following a purchase from 26/07/2019

No problem whatsoever with mundo surf, it is a shame that you work with that delivery company in Pontevedra, some rude, liars, I had to move 20 kms to go get my bodyboard, vo as in the warehouse treated everything kicked, the cardboard box of my order had 2 holes, the bodyboard was fine by miracle. A pity, I liked the attention of mundo surf but I will never again buy anything online that is delivered by the company that you have contracted here. Thank you very much for everything, mundo surf very well.

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/08/2019 à 15h02 following a purchase from 22/07/2019

all perfect but they should put on the packages some sticker for the van....ajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajajaj

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C

Comprador verificado

Rating: 4 out of 5

Published on 11/07/2019 à 12h19 following a purchase from 30/06/2019

Good experience, it was my first order, the shipping was relatively fast and I received all the items correctly.

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C

Comprador verificado

Rating: 3 out of 5

Published on 23/06/2019 à 02h04 following a purchase from 11/06/2019

The fins squeeze me unbearably tight

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Response from Mundo-Surf Published on 03/09/2019

Hi Sebastian, remember that you have 100 days to return a product, 30 days if it is a discounted product! Regards, Sebas

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Comprador verificado

Rating: 4 out of 5

Published on 20/06/2019 à 14h19 following a purchase from 10/06/2019

All correct, on time and in good condition

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Comprador verificado

Rating: 4 out of 5

Published on 04/06/2019 à 21h52 following a purchase from 14/05/2019

Good.

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Comprador verificado

Rating: 4 out of 5

Published on 02/06/2019 à 08h43 following a purchase from 21/05/2019

Very good service, fast and efficient.

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C

Compratore verificato

Rating: 4 out of 5

Published on 18/04/2019 à 15h02 following a purchase from 02/04/2019

Good service towards the customer, very fast in responses and friendly staff. package arrived on time. To report only one damage related to the container of polyester resin, which arrived damaged with loss of material , damage presumably due to the transport company, otherwise the materials are of excellent quality.

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C

Comprador verificado

Rating: 4 out of 5

Published on 06/04/2019 à 16h08 following a purchase from 18/03/2019

This is the fourth Foam I have ordered and of the three that were preshaped, none arrived in perfect condition. In one of them there was a little bun here, in another one there, etc... The packaging is correct, the problem is that when you pack and handle the foams you leave them marked with the buns of the fingers. Let's see if the next ones arrive in perfect condition... Everything else in the order is perfect.

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C

Comprador verificado

Rating: 4 out of 5

Published on 05/04/2019 à 12h21 following a purchase from 25/03/2019

Correct. The only thing is that I think I'm sure I ordered the 71cm dakine Aero rack pad round and I got the 83cm ones. A little bigger than I wanted but they fit.

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/04/2019 à 21h12 following a purchase from 21/03/2019

Everything came correctly

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C

Comprador verificado

Rating: 4 out of 5

Published on 18/03/2019 à 18h21 following a purchase from 05/03/2019

Very Good

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Comprador verificado

Rating: 4 out of 5

Published on 15/03/2019 à 09h23 following a purchase from 02/03/2019

Satisfied with the order. Fast delivery and in good condition

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C

Comprador verificado

Rating: 4 out of 5

Published on 08/03/2019 à 19h46 following a purchase from 22/02/2019

Good website and personal treatment. However, they take little care of their customers, omitting details such as giving away free shipments from time to time or giving out discount vouchers. Competition is fierce, small details make the difference.

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Comprador verificado

Rating: 4 out of 5

Published on 07/03/2019 à 12h47 following a purchase from 20/02/2019

The shipment was fast and everything was correct, the service was very good.

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Comprador verificado

Rating: 4 out of 5

Published on 27/02/2019 à 06h56 following a purchase from 13/02/2019

everything perfect, a neoprene did not fit me well and they changed it without any problem.

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C

Comprador verificado

Rating: 4 out of 5

Published on 25/02/2019 à 12h54 following a purchase from 10/02/2019

Accurate product in a reasonable time

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Comprador verificado

Rating: 4 out of 5

Published on 14/02/2019 à 12h50 following a purchase from 04/02/2019

Good:-) The return is a bit complicated but no problems. I would like you to put more information about the material of the articles, for example "100% cotton".

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C

Comprador verificado

Rating: 4 out of 5

Published on 10/02/2019 à 14h45 following a purchase from 24/01/2019

Bom, fast delivery

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Comprador verificado

Rating: 4 out of 5

Published on 31/01/2019 à 12h38 following a purchase from 15/01/2019

Fast and accessible. Good experience!

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V

Verified buyer

Rating: 4 out of 5

Published on 25/01/2019 à 17h54 following a purchase from 09/12/2018

only the more cost to Fuerteventura hold me back to buy more.Is de 75 eu also for small orders??

Response from Mundo-Surf Published on 26/01/2019

Hi vincent and thanks for your order, the shipping cost are 75€ to canary island only for surfboards and foam, for small orders from 10€.
Regards
Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 25/01/2019 à 12h36 following a purchase from 03/12/2018

Very good service. Fast and agile.

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Comprador verificado

Rating: 4 out of 5

Published on 25/01/2019 à 01h06 following a purchase from 12/01/2019

Although the description of the Morey Bodyboard cover does not match the reality. It says it is made with 600 D neoprene and it is not. The other products ordered are as described. The shipping is fast and recommended.

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Comprador verificado

Rating: 4 out of 5

Published on 21/01/2019 à 12h13 following a purchase from 10/01/2019

Satisfactory I have purchased several times and always meets its delivery and in good condition.

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Comprador verificado

Rating: 4 out of 5

Published on 18/01/2019 à 12h31 following a purchase from 05/01/2019

The package arrived safely and quickly.

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Comprador verificado

Rating: 3 out of 5

Published on 13/01/2019 à 13h56 following a purchase from 02/01/2019

The package was opened

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Response from Mundo-Surf Published on 16/03/2019

Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 13/01/2019 à 12h30 following a purchase from 02/01/2019

Very fast and serious. Transport company a bit rough but not MUNDOSURF's fault.

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C

Comprador verificado

Rating: 4 out of 5

Published on 10/01/2019 à 21h19 following a purchase from 28/12/2018

the arrival date was never clear to me

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C

Comprador verificado

Rating: 4 out of 5

Published on 31/12/2018 à 10h05 following a purchase from 17/12/2018

quick and easy, when you don't want to wait 10 days for things to arrive.

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C

Comprador verificado

Rating: 3 out of 5

Published on 24/12/2018 à 12h12 following a purchase from 14/12/2018

When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.

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Response from Mundo-Surf Published on 16/03/2019

Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/12/2018 à 13h22 following a purchase from 13/12/2018

I made a size error in my order, the site is not easy when you don't know it.

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Response from Mundo-Surf Published on 16/03/2019

Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien

C

Comprador verificado

Rating: 4 out of 5

Published on 14/12/2018 à 16h02 following a purchase from 02/12/2018

Good, fast and efficient

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