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C
Rating: 4 out of 5
Very fast and serious. Transport company a bit rough but not MUNDOSURF's fault.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
the arrival date was never clear to me
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C
Rating: 4 out of 5
quick and easy, when you don't want to wait 10 days for things to arrive.
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C
Rating: 3 out of 5
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
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Response from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
A
Rating: 3 out of 5
I made a size error in my order, the site is not easy when you don't know it.
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Response from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
C
Rating: 4 out of 5
Good, fast and efficient
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C
Rating: 4 out of 5
Correct shipment to the Canary Islands, within the stipulated timeframe.
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C
Rating: 4 out of 5
Good product and service, would be nice to have a tracking number for the package shipping.
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C
Rating: 4 out of 5
The website was down when I tried to log in and I received the shirt wrinkled. But otherwise perfect
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C
Rating: 2 out of 5
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
C
Rating: 4 out of 5
Muito rapido o envio muito bom
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C
Rating: 1 out of 5
Order arrived 2 days later than expected
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Response from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
C
Rating: 4 out of 5
Very expensive shipping costs for small items.
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C
Rating: 4 out of 5
Good and intuitive platform
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C
Rating: 2 out of 5
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
C
Rating: 3 out of 5
Good . Advised
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C
Rating: 4 out of 5
All good!
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C
Rating: 3 out of 5
Internet
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C
Rating: 4 out of 5
all ok
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C
Rating: 3 out of 5
Good, although the carrier was delayed a few days.
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C
Rating: 2 out of 5
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Fast, efficient and the product matches 100% with the description and pictures.
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C
Rating: 4 out of 5
Like amazon
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C
Rating: 4 out of 5
very easy application
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C
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Well
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A
Rating: 1 out of 5
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
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Response from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
C
Rating: 3 out of 5
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
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Response from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
C
Rating: 4 out of 5
All correct
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C
Rating: 4 out of 5
Quick
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C
Rating: 3 out of 5
Very good and accessible
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C
Rating: 4 out of 5
Very good customer service online. I do not agree with the shipping and return shipping costs. I had to pay for both.
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Response from Mundo-Surf
Hello Federico and thank you for your review! Shipping costs are free for orders over 99 and delivery in mainland Spain, excluding foam and pre-shape. In your case the order was 65, so the system has charged you shipping. The return is free for orders paid by Paypal, according to the conditions of the service offered by Paypal. Regards Laura
C
Rating: 4 out of 5
houve um problema na entraga, mas tirando isso correu bastante bem! \o/
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C
Rating: 4 out of 5
tudo ok, boa compra
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C
Rating: 4 out of 5
satisfied with purchase and shipment
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C
Rating: 4 out of 5
I will definitely order again from mundo surf, everything is correct in terms of delivery time, order, etc... Very professional and very good products. The only negative point is not having received any discount for the next purchase, since the order amounted to 200 euros. I imagined that they would send me one, but it has not been so ... I know that other online stores do it when you exceed a purchase of more than 100 euros. Otherwise everything was great.
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C
Rating: 4 out of 5
I would improve prices
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C
Rating: 4 out of 5
I missed some information about the product on the website, but the delivery was very fast and it turned out to be the product I was looking for.
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V
Rating: 4 out of 5
no hablo spagnol. Perfection does not exist so 4 is good