Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Although the description of the Morey Bodyboard cover does not match the reality. It says it is made with 600 D neoprene and it is not. The other products ordered are as described. The shipping is fast and recommended.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/01/2019
Satisfactory I have purchased several times and always meets its delivery and in good condition.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/01/2019
The package arrived safely and quickly.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/01/2019
The package was opened
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Response from Mundo-Surf
Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/01/2019
Very fast and serious. Transport company a bit rough but not MUNDOSURF's fault.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/12/2018
the arrival date was never clear to me
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/12/2018
quick and easy, when you don't want to wait 10 days for things to arrive.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 14/12/2018
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
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Response from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
I made a size error in my order, the site is not easy when you don't know it.
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Response from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/12/2018
Good, fast and efficient
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/11/2018
Correct shipment to the Canary Islands, within the stipulated timeframe.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
Good product and service, would be nice to have a tracking number for the package shipping.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
The website was down when I tried to log in and I received the shirt wrinkled. But otherwise perfect
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 18/10/2018
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/10/2018
Muito rapido o envio muito bom
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/10/2018
Order arrived 2 days later than expected
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Response from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/10/2018
Very expensive shipping costs for small items.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/10/2018
Good and intuitive platform
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/10/2018
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 11/09/2018
Good . Advised
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/10/2018
All good!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/09/2018
Internet
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/09/2018
all ok
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/09/2018
Good, although the carrier was delayed a few days.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/08/2018
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/09/2018
Good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/09/2018
Fast, efficient and the product matches 100% with the description and pictures.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/09/2018
Like amazon
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
very easy application
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
Very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/08/2018
Well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2018
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
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Response from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/08/2018
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
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Response from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/08/2018
All correct
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/07/2018
Quick
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 19/07/2018
Very good and accessible
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/07/2018
Very good customer service online. I do not agree with the shipping and return shipping costs. I had to pay for both.
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Response from Mundo-Surf
Hello Federico and thank you for your review! Shipping costs are free for orders over 99 and delivery in mainland Spain, excluding foam and pre-shape. In your case the order was 65, so the system has charged you shipping. The return is free for orders paid by Paypal, according to the conditions of the service offered by Paypal. Regards Laura
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/07/2018
houve um problema na entraga, mas tirando isso correu bastante bem! \o/
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/06/2018
tudo ok, boa compra
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/07/2018
satisfied with purchase and shipment
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