Customer reviews of Mundo-Surf

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4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 3 and 4 stars

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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/02/2017
All good and fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
I like it
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
Very good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good and fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 31/10/2017
well
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/10/2017
Payment could also be made by cash on delivery. Banks charge escasndalo commissions.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 23/10/2017
Efficient
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2017
Very fast shipping and receipt
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/10/2017
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/10/2017
Somewhere it should say that the UV polyester is not suitable for filling deep things, for example the plugs. I ended up buying a UV kit and then another one with hardener.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/10/2017
Everything was correct. The treatment as always excellent
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/08/2017
The treatment is very good, I had a problem with the website and they solved it over the phone. As for advice, Sebas advised me well and knows what he is talking about.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/09/2017
Clear, fast and simple
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/09/2017
I am happy with my order, which I could follow from order to receipt with the information given by the people of the site.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/09/2017
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/08/2017
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/08/2017
I paid about 25 euros more for insurance and special packaging (which was a simple cardboard box. Besides I was guaranteed delivery in 24-48 hours, and it took a couple of days more. Sincerely I will think again to buy again via online. The product met all the features and expectations.
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Response from Mundo-Surf
Good morning Juan, 24.90 is the normal price of the shipping costs of the surfboard you bought, it is not a supplement, as all surfboards must travel with insurance and special packaging. Regarding the deadline, you placed your order on August 8 at 13h13, being after 12h30, it left as scheduled the next day, the 9th, and on the 10th at 16h43 they tried to deliver it to you. As there was no one at your address, Sending contacted you and arranged with you to deliver the next day, the 11th. Your package was delivered on the 11th at 16h48. I am sorry that you are disappointed by our service, but please note that the 48 hours deadline has been met, which could have been 24 hours if it had been delivered the first time, on the 10th.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/07/2017
Very reliable.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/07/2017
Everything perfect
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/07/2017
a bit expensive shipping
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 03/07/2017
Good
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/06/2017
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/06/2017
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
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Response from Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/06/2017
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/06/2017
All correct
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 31/05/2017
Price and speed
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/05/2017
The purchase process and shipping was good and fast. As advertised.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/05/2017
First order all good. Second order the opposite.
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Response from Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/05/2017
Prompt receipt of order
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 29/05/2017
The experience has been good. Fast and on time delivery.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/05/2017
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
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Response from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/05/2017
I received what I wanted within the deadline in good condition.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 23/05/2017
I was charged for a product that was not in stock. I was also sent an email stating that my order had been shipped. Until I contacted them (and they were slow to respond) they did not inform me of the incident. It was a bad experience because the item in my order was a gift.
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Response from Mundo-Surf
Hi Inigo, We are very sorry for what happened, it was indeed a mistake on our part.
Regards and sorry again for the inconvenience, Laura.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 16/05/2017
it was not specified that he was not wearing an anklet
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/05/2017
all right
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 05/05/2017
Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.
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Response from Mundo-Surf
Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 03/05/2017
Easy to purchase, meeting delivery deadlines
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 28/04/2017
Not exactly the product that I ordered apart came as a phone liner just like the cover of the table and it is not there, so bad this time.
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Response from Mundo-Surf
Hi Juan, this case should come exactly as described and pictured on the website. Can you please send a picture of the product received to [email protected]? Greetings Greetings Laura
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