Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Thank you for your comment Pedro Antonio. We are glad that you received respectful treatment in our surf, bodyboard, and skate shop.
Ignacio from customer service
B
Bernardo B.
Rating: 1 out of 5
following a purchase from 12/10/2025
Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.
Translated reviews
Response from Mundo-Surf
Hello Bernardo,
Thank you for sharing your opinion. We regret that your experience with the UV polyester resin has not been as expected.
We want to inform you that this type of resin hardens when exposed to UV rays. Even if it is in the shade, UV rays are still present and can cause the resin to harden in about a minute.
If you need more information or would like us to help you find the best solution, please do not hesitate to contact us. We will be happy to assist you.
Best regards,
The Mundo-Surf team.
H
Harry D.
Rating: 2 out of 5
following a purchase from 04/10/2025
I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange
Translated reviews
Response from Mundo-Surf
Hello Harry
We apologize for the confusion. We did not see your message about the return because it was in the same email thread as your request for the invoice with different details. We thought it was about the same subject. Sorry for that.
We have now sent you all the information by email to carry out the exchange of the wetsuit, so you can arrange this without any problems.
Thank you for your patience and understanding!
Ignacio from customer service
J
Jose G.
Rating: 2 out of 5
following a purchase from 19/09/2025
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
Translated reviews
Response from Mundo-Surf
Hello Jose and thank you for your order. We can see that indeed there were two unsuccessful delivery attempts and yes, the third one succeeded.
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
F
Francisco Javier O.
Rating: 3 out of 5
following a purchase from 04/09/2025
Happy until the moment of delivery. I paid for delivery in 24 hours and it was "delayed". I even had to go pick up the package at the GLS destination center.
Translated reviews
Response from Mundo-Surf
Hello Francisco and thank you for your order. We are glad everything arrived well.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.
Best regards.
Ignacio from customer service.
A
Andrea M.
Rating: 3 out of 5
following a purchase from 25/08/2025
Good prices but return services with expensive shipping including shipping costs for equipment
Translated reviews
Response from Mundo-Surf
Hello Andrea,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team
M
Matteo B.
Rating: 4 out of 5
following a purchase from 21/08/2025
There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended
Translated reviews
I
Ivan G.
Rating: 1 out of 5
following a purchase from 28/08/2025
Not offering free returns in 2025 is unacceptable
Translated reviews
Response from Mundo-Surf
Hello Ivan,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically viable for us, especially in the surf sector, where products are bulky and logistics costs are very high.
Nevertheless, we have designed a very flexible return policy that we believe meets our customers' needs:
- 100 days to return any product.
- Full refund of the amount paid within the first 14 days from the receipt of the order.
Our goal is always for you to be satisfied with your purchase, and for that reason, we try to find a balance between sustainability, economic viability, and customer service.
Thank you again for your comment, it helps us to keep improving.
Best regards,
The Mundo-Surf team
N
Nicoleta P.
Rating: 3 out of 5
following a purchase from 16/08/2025
Hello I have been satisfied with the purchased products and the delivery time. However, the minimum amount to place an online order seems very high to me.
Translated reviews
Response from Mundo-Surf
Hello Nicoleta,
Thank you for sharing your opinion. We are glad to know that you are satisfied with the products and the delivery time. We take your comment about the minimum amount to place an order into account, as we continuously seek to improve our customers' experience. We hope to see you again soon at Mundo-Surf.
Best regards,
The Mundo-Surf team
Á
Álvaro D.
Rating: 1 out of 5
following a purchase from 18/07/2025
I have completed the return process of a product as specified on the page and I have not received a response.
Translated reviews
Response from Mundo-Surf
Hello Alvaro,
Thank you for your message. Don't worry, there is no problem with your return. You just need to send us the product to our warehouse, as indicated in our return policy, and we will proceed with the refund as soon as we receive it.
If you have any questions, feel free to write to us at [email protected] and we will be happy to help you.
Best regards,
Sebas from Mundo Surf
E
Esther C.
Rating: 3 out of 5
following a purchase from 26/06/2025
Very satisfied with the purchase and the shipping
Translated reviews
C
Cristiano P.
Rating: 4 out of 5
following a purchase from 06/06/2025
Delivered on time without any issues. Just some difficulty in tracking the package at the time of shipment: I received the information about the imminent delivery from the courier only on the same day... however, without any problem.
Translated reviews
C
Carlo G.
Rating: 2 out of 5
following a purchase from 14/04/2025
Returns leave much to be desired. You should generate shipping labels.
Translated reviews
Response from Mundo-Surf
Hello Carlo,
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
M
Maite M.
Rating: 1 out of 5
following a purchase from 13/04/2025
Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.
Translated reviews
Response from Mundo-Surf
Hello Maite. We regret that your experience was not satisfactory. We want to clarify that the additional charge of €9 was because you requested to change the initial shipping method (2-3 days) to an express one to receive your order in 24 hours. The transport you originally selected was correct, but when you requested an urgent change, the corresponding difference was applied. Still, we apologize for any confusion and appreciate your feedback, which helps us improve. Ignacio from customer service.
V
Victor B.
Rating: 3 out of 5
following a purchase from 31/03/2025
You could have just put in a simple sticker, it would have been a nice touch.
Translated reviews
E
Edurne Z.
Rating: 4 out of 5
following a purchase from 23/03/2025
Product matches description
Translated reviews
L
Laura V.
Rating: 3 out of 5
following a purchase from 24/03/2025
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
Translated reviews
Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
E
Enrique Alexander H.
Rating: 1 out of 5
following a purchase from 21/02/2025
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
Translated reviews
Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
S
Santiago D.
Rating: 4 out of 5
following a purchase from 25/02/2025
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
Translated reviews
P
Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
Translated reviews
Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
L
Luciano F.
Rating: 1 out of 5
following a purchase from 22/01/2025
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
Translated reviews
Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
R
Robinson B.
Rating: 1 out of 5
following a purchase from 06/01/2025
Late delivery and payment problems
Translated reviews
Response from Mundo-Surf
Hello Robinson,
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
J
Jose Maria M.
Rating: 1 out of 5
following a purchase from 16/01/2025
I wanted to return two shirts and it's at my own expense. I will never order anything here again.
Translated reviews
Response from Mundo-Surf
Hello José María. As we indicate in our returns policy, they are processed by means of the transport that the customer decides and under its cost.
We hope this has been clarified. You can check it in the general conditions of our online store.
Best regards. Ignacio from customer service.
L
Laurent M.
Rating: 4 out of 5
following a purchase from 24/12/2024
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
Translated reviews
A
Angele B.
Rating: 1 out of 5
following a purchase from 07/12/2024
I received my order in pitiful condition, dirty with marks that for some did not go away even with your suggestion to clean with alcohol. Of the two pairs of flippers, one had marks that didn't show up well on the photo sent and you felt that it wasn't damaged enough to be compensated. I was unable to make an exchange, fortunately this gift is intended for children, who may be less sensitive, but I had a hard time making them presentable. This is my first experience, but it will be my last with your site.
Translated reviews
Response from Mundo-Surf
Hello Angele and thank you for your order.
We apologize for the dirtiness of the fins.
As we discussed on WhatsApp, we offered you the option of returning them and exchanging them for others, or offering you a discount on the product.
You preferred the discount, and that's what we applied.
We hope that everything is now settled.
Sincerely, Ignacio from customer service.
F
Francisco J.
Rating: 4 out of 5
following a purchase from 14/10/2024
I ordered a polyurethane resin for repairs on the surfboard but it arrived hardened so I complained to them by whatsapp and they attended me very well but they sent me another can that was hardened I contacted them again and they sent me a third can with which they made a video opening it so I could see that it was not hardened. They sent it to me again by GLS but I was not at home so I got a message which I could not see because it was in the mail spam .... In short, it was quite an odyssey but I have to admit that they did their best to solve it and they did not abandon me at any moment.
Translated reviews
J
Josep B.
Rating: 1 out of 5
following a purchase from 25/11/2024
I placed the order on November 25th to be delivered on the 27th and on December 16th I still don't have the package or a solution.
Translated reviews
Response from Mundo-Surf
Hello Josep and thank you for your order. We apologize for the wait in the resolution of the loss of your shipment. It was a few days in search by the transport so we could not restock until they confirmed it to us.
Having already sent and received a replacement of your order.
We hope it has been solved.
Best regards. Ignacio from customer service.
S
Sérgio M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
Translated reviews
E
Emmanuel P.
Rating: 4 out of 5
following a purchase from 14/11/2024
Very good. Good order tracking
Translated reviews
I
Iñaki F.
Rating: 4 out of 5
following a purchase from 01/11/2024
All correct
Translated reviews
J
Jose Maria Z.
Rating: 1 out of 5
following a purchase from 22/10/2024
I paid for a guaranteed ticket and it arrived a day late, making my order useless....
Translated reviews
Response from Mundo-Surf
Hello Jose Maria and thank you for your order. The delivery was a day late because the CP was wrong, and when it was corrected it was a day late.
But we hope that everything was correct.
R
Raimundo G.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything perfect
Translated reviews
F
Fernando Q.
Rating: 4 out of 5
following a purchase from 30/09/2024
Speed
Translated reviews
M
Martina R.
Rating: 1 out of 5
following a purchase from 09/09/2024
Very bad shipping!
Translated reviews
Response from Mundo-Surf
Hello Martina and thank you for your order. Your order was shipped as expected. However, there was a problem as you listed an incorrect zip code in the address.
We notified GLS to arrange the correct delivery, but they were unable to deliver the package because they could not find you at the address.
Your order has been returned to us and we have already processed the full refund.
We apologize for the inconvenience and hope to see you again soon.
Ignacio, customer service.
M
Manuel E.
Rating: 1 out of 5
following a purchase from 11/09/2024
The store well, pay 3 times the value to the collection company? Piece of thieves
Translated reviews
Response from Mundo-Surf
Hello Manuel and thank you for your order.
The payment method selected in your order is "surf first and pay later". This is a payment method where payment is made 7 days after placing the order.
Sequra sent you an email notification to process the payment on the due date but you did not make it. So by not making the payment, Sequra adds a commission for non-payment.
Also please note that this does not depend on us but Sequra is in charge of processing the collections.
We hope you understand this. Best regards and we are at your disposal.
J
Josu B.
Rating: 1 out of 5
following a purchase from 04/09/2024
I am still waiting for my order...
Translated reviews
Response from Mundo-Surf
Hello Josu and thank you for your order.
We apologize for the delay in the delivery of your order. There have been several label problems that Correos has been managing while passing from one agency to another, so they did not know where your package was.
After several days of complaining, it was found and delivered to you on September 25th.
We hope you enjoy it!
Best regards. Ignacio from customer service.
F
Federico Patricio V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Excellent Service!
Translated reviews
M
Mikel I.
Rating: 1 out of 5
following a purchase from 23/08/2024
I have not received anything. My order has been returned. What can I do? I have not received my money back
Translated reviews
Response from Mundo-Surf
Hello Mikel and thank you for your order. Your order was sent to Parcel Shop. Once there disappointed it came back to our facility because no one picked it up on time.
We have sent it again and they have confirmed that this time it has been picked up.
We hope everything is ok.
Best regards, Ignacio.
K
Kenta I.
Rating: 1 out of 5
following a purchase from 28/08/2024
My order still hasn't arrived. I want my money back.
Translated reviews
Response from Mundo-Surf
Hello Kenta, thank you very much for your order. Your order was shipped on August 29th and delivered as planned on September 4th with your signature and last name.
If you have any questions, we will be happy to help you. Thank you very much.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 