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S
Rating: 4 out of 5
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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G
Rating: 1 out of 5
Service disaster, erroneous shipment by picking (change of size on a Body Board), and inability to diligently manage the resolution of the incident (which in fact has not yet been resolved).
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Response from Mundo-Surf
Hello Gustavo. We apologize for the error in the size. It was a mistake on our part where we offered to pick up your board and make the size change.
We ordered the pickup with the transport, which made it as soon as possible due to the workload they have at this time.
Your bodyboard has been received in our warehouse and your money has been refunded to your account.
We hope to see you soon again with us and we assure you that the experience will be much better. Dare to try :)
Best regards.
Ignacio from customer service.
We ordered the pickup with the transport, which made it as soon as possible due to the workload they have at this time.
Your bodyboard has been received in our warehouse and your money has been refunded to your account.
We hope to see you soon again with us and we assure you that the experience will be much better. Dare to try :)
Best regards.
Ignacio from customer service.
J
Rating: 4 out of 5
Everything perfect
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V
Rating: 3 out of 5
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
We hope you enjoy your t-shirt.
O
Rating: 4 out of 5
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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P
Rating: 1 out of 5
There was no charger and booklet in the box !!!!!!! What do I do now???
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Response from Mundo-Surf
Hello Maica, and thank you for your order. The charger and instructions should normally be inside the watch box. If you look carefully, the little blue case that holds the watch has an opening underneath that you can open.
Everything is inside.
Cordialmente, Ignacio.
Everything is inside.
Cordialmente, Ignacio.
E
Rating: 4 out of 5
Hello, serious site and quality products.
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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T
Rating: 4 out of 5
Quality material and fast shipping!
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C
Rating: 4 out of 5
Goods are okay, shipping costs disproportionately high
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S
Rating: 1 out of 5
The parcel arrived damaged, the tail of the board is bent and I'm still waiting for a return to solve my problem!
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Response from Mundo-Surf
Hello Sebastien and thank you for your inquiry. We are very sorry that your bodyboard arrived with a small shock. We were waiting to resolve the claim with the shipping company. Your order has already been collected and refunded.
We hope all is well. We hope to see you soon.
Ignacio, customer service.
We hope all is well. We hope to see you soon.
Ignacio, customer service.
R
Rating: 4 out of 5
All perfect
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D
Rating: 4 out of 5
Everything went very smoothly and the product complied.
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I
Rating: 4 out of 5
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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C
Rating: 4 out of 5
Available and available for clarifications.
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J
Rating: 4 out of 5
All good
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F
Rating: 3 out of 5
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
We hope to see you again soon!
Ignacio, Customer Service
C
Rating: 2 out of 5
Stop using GLS immediately, they are ruining your reputation.
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Response from Mundo-Surf
Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.
Yours sincerely, Ignacio from Customer Service.
Yours sincerely, Ignacio from Customer Service.
G
Rating: 1 out of 5
Ocorreu algum erro no sistema e meu pedido veio completamente errado
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Response from Mundo-Surf
Hello Guilherme, and thank you for your order. Your order states that it was made with a size M Billabong Intruder wetsuit. This is the model we sent correctly according to your order and recorded by the system. In any case, if it's not the size you wanted, as you mentioned via WhatsApp, you can exchange the size if necessary.
Best regards,
Ignacio from Customer Support.
Best regards,
Ignacio from Customer Support.
T
Rating: 4 out of 5
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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L
Rating: 3 out of 5
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
Rating: 4 out of 5
All ok
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M
Rating: 4 out of 5
Cool
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J
Rating: 3 out of 5
The delivery went well but the leash is too short.
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P
Rating: 4 out of 5
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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B
Rating: 1 out of 5
The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.
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Response from Mundo-Surf
Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)
Best regards.
Ignacio from customer service.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)
Best regards.
Ignacio from customer service.
S
Rating: 1 out of 5
I did not receive the order.
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Response from Mundo-Surf
Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.
Best regards.
Ignacio, Customer Service.
Best regards.
Ignacio, Customer Service.
J
Rating: 2 out of 5
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
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Response from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
M
Rating: 4 out of 5
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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C
Rating: 2 out of 5
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
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Response from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
R
Rating: 3 out of 5
Suit bag surfs too small 🤦♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Y
Rating: 4 out of 5
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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J
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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C
Rating: 1 out of 5
After I made the purchase they canceled my order, no one deserves
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Response from Mundo-Surf
Hello Cecilia. We understand that your order was automatically canceled because the Sequra billing company refused payment. However, we were able to confirm and ship your order correctly via credit card payment. Thank you for your message and we hope you enjoy your order :)
Ignacio, Customer Service.
Ignacio, Customer Service.
J
Rating: 4 out of 5
Very good customer service
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I
Rating: 4 out of 5
professional
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C
Rating: 4 out of 5
Good
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