Customer reviews of Mundo-Surf

Hello Maica, and thank you for your order. The charger and instructions should normally be inside the watch box. If you look carefully, the little blue case that holds the watch has an opening underneath that you can open.
Everything is inside.

Cordialmente, Ignacio.

Hello Sebastien and thank you for your inquiry. We are very sorry that your bodyboard arrived with a small shock. We were waiting to resolve the claim with the shipping company. Your order has already been collected and refunded.

We hope all is well. We hope to see you soon.

Ignacio, customer service.

Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!

Ignacio, Customer Service

Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.

Yours sincerely, Ignacio from Customer Service.

Hello Guilherme, and thank you for your order. Your order states that it was made with a size M Billabong Intruder wetsuit. This is the model we sent correctly according to your order and recorded by the system. In any case, if it's not the size you wanted, as you mentioned via WhatsApp, you can exchange the size if necessary.

Best regards,
Ignacio from Customer Support.

Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.

Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.

Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)


Best regards.
Ignacio from customer service.

Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.

Best regards.
Ignacio, Customer Service.

Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.

Best regards.
Ignacio from customer service.

Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.

We apologize for the inconvenience.
Sincerely, Ignacio from customer service.

Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno

If you have any questions, please contact us :)
Ignacio, customer service

Hello Cecilia. We understand that your order was automatically canceled because the Sequra billing company refused payment. However, we were able to confirm and ship your order correctly via credit card payment. Thank you for your message and we hope you enjoy your order :)

Ignacio, Customer Service.

Hi Rocio, thank you for your order. We would like to inform you that according to our return policy, the responsibility for return shipments lies with the customer. We have clearly detailed this procedure in our policy and also provide a recommendation of a comparative shipping company to facilitate the return of your order.

We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.

We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.

We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.

Ignacio from customer service.

Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.

We hope this has been solved.
Best regards!
Ignacio from customer service.