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J
Rating: 4 out of 5
Punctual! but the package was damaged and poorly protected. Contents in good condition.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 2, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
Shipping takes a few days
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C
Rating: 3 out of 5
All very good except the product does not meet the description.
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A
Rating: 4 out of 5
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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R
Rating: 4 out of 5
Overall good.
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M
Rating: 1 out of 5
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.
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I will never order again, many surf stores on line they take care of the returns.
Response from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
Y
Rating: 4 out of 5
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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N
Rating: 4 out of 5
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
V
Rating: 4 out of 5
Fast and efficient delivery. Products as described.
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V
Rating: 1 out of 5
Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!
Response from Mundo-Surf
Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.
G
Rating: 4 out of 5
This is the second time I have bought from this store and I will surely buy again.
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C
Rating: 1 out of 5
Last time. After-sales service FATAL....
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Response from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
C
Rating: 3 out of 5
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
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L
Rating: 3 out of 5
They have missed the delivery date by advertising in stock something they did not have.
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M
Rating: 3 out of 5
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
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Y
Rating: 1 out of 5
Does not comply with what is written on the website (shipping-payment).
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Response from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
J
Rating: 1 out of 5
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
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Response from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
C
Rating: 4 out of 5
Arrived on time, everything well packed, good experience, I will repeat.
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C
Rating: 2 out of 5
I have tried to contact an assistant and have never received a response.
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Response from Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
C
Rating: 3 out of 5
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
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A
Rating: 1 out of 5
Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?
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Response from Mundo-Surf
Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.
C
Rating: 4 out of 5
DU CHOIX
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C
Rating: 4 out of 5
???????
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C
Rating: 3 out of 5
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
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A
Rating: 3 out of 5
Package too fragile for the distance travelled. GLS had to recollect
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C
Rating: 3 out of 5
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
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Response from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
C
Rating: 1 out of 5
The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.
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Response from Mundo-Surf
Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service
C
Rating: 4 out of 5
Good sales and customer service.
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V
Rating: 2 out of 5
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
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Response from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
V
Rating: 2 out of 5
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Rating: 3 out of 5
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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V
Rating: 1 out of 5
Product not like shown, unfriendly and not helpful staff.
Never again!
Never again!
Response from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
C
Rating: 3 out of 5
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
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Response from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
C
Rating: 4 out of 5
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
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C
Rating: 1 out of 5
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
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Response from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
C
Rating: 1 out of 5
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
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I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
Response from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
C
Rating: 3 out of 5
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
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MRW never again!
A
Rating: 3 out of 5
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
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C
Rating: 3 out of 5
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
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C
Rating: 4 out of 5
Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.
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