Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
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Response from Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
V
Verified buyer
Rating: 2 out of 5
following a purchase from 15/07/2021
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Response from Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 22/07/2021
Bad shipping
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Response from Mundo-Surf
Hello Jeroen, we are sorry for the error with the shipment of your holster. As we discussed on the phone, we will pick up your holster today and reimburse you as soon as we receive it. Best regards and good luck Ignacio, After Sales Manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/07/2021
I have received the kit purchased without the labels identifying the contents of the jars, and the answer when I contacted them was to smell the contents.
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Response from Mundo-Surf
Hello Matias, Your order consists of two repair kits with catalytic converter. As our colleagues explained to you on the phone, all the material has its identification label, both the resin and the kerosene wax. The only can that does not have its label is the catalytic converter, which was sent so that you did not have to wait for your order. It is the only one not labeled. What our colleagues also told you was that you should smell the two cans of catalyst so that you could check that they were both the same. If it has been an inconvenience, we apologize for that. We hope that your question is resolved, that you have received everything correctly and on time. Best regards and good waves. Ignacio, After-sales Manager.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Very easy to order, good customer service and fast shipping and delivery.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 20/07/2021
I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.
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Response from Mundo-Surf
Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/07/2021
Reliable products and fast delivery
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Comprador verificado
Rating: 1 out of 5
following a purchase from 12/07/2021
the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
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Response from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 12/04/2021
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
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Response from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 14/04/2021
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
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Response from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/07/2021
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/07/2021
Good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/06/2021
The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 22/06/2021
all good, except for the logistical status in the waiting area
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Comprador verificado
Rating: 3 out of 5
following a purchase from 24/06/2021
Value recommended but could be a little lower
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
There was a problem with the size of the combination and returning the product is not very simple. But customer service is very helpful
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/04/2021
Well
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Comprador verificado
Rating: 3 out of 5
following a purchase from 31/05/2021
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/05/2021
Good shipping service. Fast and the contents arrived in perfect condition.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 09/05/2021
I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 26/04/2021
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/04/2021
I had to contact them by phone and the person who attended me was very kind and direct.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 13/04/2021
It has a wide range of items, but not always in stock.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 11/04/2021
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
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V
Verified buyer
Rating: 4 out of 5
following a purchase from 05/04/2021
Great team and support
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/03/2021
Not bad.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 23/03/2021
Perfect, fast service and very correct attention.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
great!
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Response from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/03/2021
The payment method was defaulting to a finance company should change that, otherwise all good.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/03/2021
everything fine. Delivery processing and product good quality. Just does not quite correspond to the color of the picture.is darker
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 01/10/2020
All very well
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
The board is great but it has taken two and a half months to arrive.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/02/2021
I have shopped here several times, I really like their fast delivery.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2021
one bottle came with a broken cap, but no other problems.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 04/02/2021
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
V
Verified buyer
Rating: 1 out of 5
following a purchase from 31/01/2021
Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.
Response from Mundo-Surf
Hi Nisarat,
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/02/2021
After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...
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Response from Mundo-Surf
Hi Giovanni and sorry for the inconvenience, due to an inventory error, the glove model you purchased is not available. My colleague Ignacio has sent you alternatives by email. If none of the proposed gloves suits you, just let him know and we will proceed with the refund. Best regards and sorry for the inconvenience, Sebas.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/01/2021
It took a long time for my order to arrive.
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Response from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
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