Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 3 and 5 stars

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R
Ramón Javier G.
Rating: 5 out of 5
following a purchase from 26/03/2025
Perfect
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Natalia K.
Rating: 5 out of 5
following a purchase from 22/03/2025
Great
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Laura V.
Rating: 3 out of 5
following a purchase from 24/03/2025
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
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Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
C
claudio L.
Rating: 5 out of 5
following a purchase from 18/03/2025
The best order confirmation I have ever received in my life. Superfast delivery.
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David R.
Rating: 5 out of 5
following a purchase from 18/03/2025
Fast delivery
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Manuel S.
Rating: 5 out of 5
following a purchase from 15/03/2025
awesome!!
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Mateo R.
Rating: 5 out of 5
following a purchase from 18/03/2025
Fast shipping
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Vanesa G.
Rating: 5 out of 5
following a purchase from 14/03/2025
Everything perfect and very fast
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Álvaro A.
Rating: 5 out of 5
following a purchase from 11/03/2025
good service
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Antonio R.
Rating: 5 out of 5
following a purchase from 09/03/2025
Good value for money. The order arrived on time.
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Mikel Z.
Rating: 5 out of 5
following a purchase from 09/03/2025
Satisfied
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Alessia R.
Rating: 5 out of 5
following a purchase from 07/03/2025
Great product and fast shipping!
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Sara E.
Rating: 5 out of 5
following a purchase from 05/03/2025
All correct
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Michal U.
Rating: 5 out of 5
following a purchase from 10/03/2025
Great store, with a wide range of quality surfing products and friendly service.
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Enrique Alexander H.
Rating: 1 out of 5
following a purchase from 21/02/2025
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
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Alberto C.
Rating: 5 out of 5
following a purchase from 07/03/2025
All great
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Pedro C.
Rating: 5 out of 5
following a purchase from 25/02/2025
72h delivery in Portugal
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Gildas M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Fast order preparation and delivery. Perfect
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Kevin L.
Rating: 5 out of 5
following a purchase from 21/02/2025
Ras Tracking and fast shipping
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Carlos B.
Rating: 5 out of 5
following a purchase from 23/02/2025
Fast shipping
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Manuela M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Tudo ótimo como sempre😎
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Pere O.
Rating: 5 out of 5
following a purchase from 21/02/2025
Fast delivery and the product conformed to the description.
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DANIEL R.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very good service, very fast order, thank you.
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JOSE L.
Rating: 5 out of 5
following a purchase from 24/02/2025
Everything very well and fast, I received my order in 24 hours!
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JON G.
Rating: 5 out of 5
following a purchase from 22/02/2025
All very well as always.
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Paula T.
Rating: 5 out of 5
following a purchase from 19/02/2025
Good prices, ease of purchase
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Alicia P.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very pleased
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Angel Luis G.
Rating: 5 out of 5
following a purchase from 18/02/2025
Fast and 100 % packaging
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Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.

We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.

Best regards.
Ignacio from customer service.
R
Roberto P.
Rating: 5 out of 5
following a purchase from 28/01/2025
Authentic professionals with an exquisite customer service.
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Alejandro R.
Rating: 5 out of 5
following a purchase from 01/02/2025
Loved the gift, thank you!
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Isadora R.
Rating: 5 out of 5
following a purchase from 15/02/2025
My order arrived earlier than expected and everything as ordered. Great
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Maria S.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very good service
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Floryan N.
Rating: 5 out of 5
following a purchase from 11/02/2025
Nickel
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Frédéric L.
Rating: 5 out of 5
following a purchase from 27/01/2025
I haven't tested my Surf skate yet, but even if the box was badly damaged, the inside was in perfect condition.
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GUSTAVO P.
Rating: 5 out of 5
following a purchase from 23/01/2025
Very good service and product
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Miguel Ángel P.
Rating: 5 out of 5
following a purchase from 01/02/2025
Highly recommended, I had to contact them and they solved the problem quickly. The order arrived very soon, very well packed. Thank you very much and good waves.
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Nelson M.
Rating: 5 out of 5
following a purchase from 30/01/2025
Top! Correu tudo bem.
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Michael M.
Rating: 5 out of 5
following a purchase from 29/01/2025
Slide skate surf received in 1 week. Happy with the new toy!
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Luciano F.
Rating: 1 out of 5
following a purchase from 22/01/2025
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
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Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.

But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.

Best regards,
Ignacio from Customer Service.
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