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C
Rating: 5 out of 5
All good
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 234 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 1, 2, 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
Great, responsive and skilled
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C
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Everything perfect
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E
Rating: 5 out of 5
Everything perfect...!
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M
Rating: 5 out of 5
Just like in the photo
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R
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Great
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L
Rating: 3 out of 5
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
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Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
C
Rating: 5 out of 5
The best order confirmation I have ever received in my life. Superfast delivery.
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D
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
awesome!!
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M
Rating: 5 out of 5
Fast shipping
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V
Rating: 5 out of 5
Everything perfect and very fast
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Á
Rating: 5 out of 5
good service
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A
Rating: 5 out of 5
Good value for money. The order arrived on time.
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M
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Great product and fast shipping!
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S
Rating: 5 out of 5
All correct
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M
Rating: 5 out of 5
Great store, with a wide range of quality surfing products and friendly service.
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E
Rating: 1 out of 5
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
A
Rating: 5 out of 5
All great
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P
Rating: 5 out of 5
72h delivery in Portugal
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G
Rating: 5 out of 5
Fast order preparation and delivery. Perfect
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K
Rating: 5 out of 5
Ras Tracking and fast shipping
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C
Rating: 5 out of 5
Fast shipping
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M
Rating: 5 out of 5
Tudo ótimo como sempre😎
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P
Rating: 5 out of 5
Fast delivery and the product conformed to the description.
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D
Rating: 5 out of 5
Very good service, very fast order, thank you.
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J
Rating: 5 out of 5
Everything very well and fast, I received my order in 24 hours!
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J
Rating: 5 out of 5
All very well as always.
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P
Rating: 5 out of 5
Good prices, ease of purchase
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A
Rating: 5 out of 5
Very pleased
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A
Rating: 5 out of 5
Fast and 100 % packaging
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P
Rating: 3 out of 5
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
R
Rating: 5 out of 5
Authentic professionals with an exquisite customer service.
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A
Rating: 5 out of 5
Loved the gift, thank you!
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I
Rating: 5 out of 5
My order arrived earlier than expected and everything as ordered. Great
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M
Rating: 5 out of 5
Very good service
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F
Rating: 5 out of 5
Nickel
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