Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 3 and 5 stars

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B
Bruno C.
Rating: 5 out of 5
following a purchase from 02/10/2024
very good
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J
José Manuel S.
Rating: 5 out of 5
following a purchase from 26/09/2024
Fast delivery.
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G
Gabriel T.
Rating: 5 out of 5
following a purchase from 01/10/2024
Perfect for use with polyester resin.
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J
Jakub P.
Rating: 5 out of 5
following a purchase from 15/09/2024
Very fast shipping to Czech Republic, perfect communication, board in a great condition, would recommend for sure!
M
Miguel O.
Rating: 5 out of 5
following a purchase from 28/09/2024
Delivery was in perfect condition and on time.
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E
Esteban B.
Rating: 5 out of 5
following a purchase from 30/09/2024
.
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Silva F.
Rating: 5 out of 5
following a purchase from 01/10/2024
Perfect
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C
Cristopher M.
Rating: 5 out of 5
following a purchase from 27/09/2024
Missed a few stickers but good
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Emilio R.
Rating: 5 out of 5
following a purchase from 14/09/2024
Everything perfect and very fast
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Marcel Ariel M.
Rating: 5 out of 5
following a purchase from 14/09/2024
All correct and on time, thank you.
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Melanie C.
Rating: 5 out of 5
following a purchase from 15/09/2024
Fast delivery and good price
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carlos miguel R.
Rating: 5 out of 5
following a purchase from 23/09/2024
All in accordance
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A
António S.
Rating: 5 out of 5
following a purchase from 26/09/2024
Product is as expected. Delivery was very fast.
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O
oscar V.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good buy
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M
Martina R.
Rating: 1 out of 5
following a purchase from 09/09/2024
Very bad shipping!
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Response from Mundo-Surf
Hello Martina and thank you for your order. Your order was shipped as expected. However, there was a problem as you listed an incorrect zip code in the address.

We notified GLS to arrange the correct delivery, but they were unable to deliver the package because they could not find you at the address.

Your order has been returned to us and we have already processed the full refund.
We apologize for the inconvenience and hope to see you again soon.

Ignacio, customer service.
G
Gregory B.
Rating: 5 out of 5
following a purchase from 16/09/2024
Very satisfied with the product and service. The only downside was that delivery was 3 days later than the scheduled date. Mundo-Surf is not to blame, but rather the carrier GLS.
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Response from Mundo-Surf
Hello Gregory and thank you for your order. Your order was shipped on September 17 and the delivery date was between September 18 and 24. The delivery took place on the 23rd, so it was on time.

Thanks all the same for your feedback, and we do our best to ensure that deliveries are made as quickly as possible :)

Sincerely, Ignacio from Customer Service.
J
juan jose C.
Rating: 5 out of 5
following a purchase from 12/09/2024
Good price, incredible stock, speed and seriousness. A pleasure to buy in this store.
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Beatriz Z.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good
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M
Manuel E.
Rating: 1 out of 5
following a purchase from 11/09/2024
The store well, pay 3 times the value to the collection company? Piece of thieves
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Response from Mundo-Surf
Hello Manuel and thank you for your order.
The payment method selected in your order is "surf first and pay later". This is a payment method where payment is made 7 days after placing the order.

Sequra sent you an email notification to process the payment on the due date but you did not make it. So by not making the payment, Sequra adds a commission for non-payment.
Also please note that this does not depend on us but Sequra is in charge of processing the collections.

We hope you understand this. Best regards and we are at your disposal.
A
ANA BELEN C.
Rating: 5 out of 5
following a purchase from 26/09/2024
Fantastic treatment in the physical store and also online. If you call by phone, they also advise you very well.
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Mario D.
Rating: 5 out of 5
following a purchase from 21/09/2024
Everything went well, gladly again. Shipment to Germany within a few days.
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Elias V.
Rating: 5 out of 5
following a purchase from 09/09/2024
👍🏻
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V
vincent F.
Rating: 5 out of 5
following a purchase from 24/09/2024
Fast and accurate delivery! Perfect shaving
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A
Albert C.
Rating: 5 out of 5
following a purchase from 25/09/2024
Very good service, follow up at all times and fast delivery.
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Myriam G.
Rating: 5 out of 5
following a purchase from 19/09/2024
Perfect!
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Juan Carmelo P.
Rating: 5 out of 5
following a purchase from 06/09/2024
My order arrived in perfect condition, the only thing is that it took about 10 days to arrive in Las Palmas.
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Silvio F.
Rating: 5 out of 5
following a purchase from 09/09/2024
Everything great, good service and fast shipping
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C
Carlos G.
Rating: 5 out of 5
following a purchase from 23/09/2024
Great, 100% recommended.
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G
Gabriele B.
Rating: 5 out of 5
following a purchase from 14/09/2024
Top
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A
Ana B.
Rating: 5 out of 5
following a purchase from 30/08/2024
It was the first time I made a purchase at Mundo-Surf and I am delighted. Fast, great price, first class product. I loved the friendliness of their dealings and commitment to my order from the time I placed it to the complete delivery. Great attention to the proper shipping of my purchase and a personal touch throughout the process. I will definitely repeat! 🌟
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Hugo B.
Rating: 5 out of 5
following a purchase from 08/09/2024
Everything perfect and efficient management. 100% secure !!!!
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J
Josu B.
Rating: 1 out of 5
following a purchase from 04/09/2024
I am still waiting for my order...
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Response from Mundo-Surf
Hello Josu and thank you for your order.
We apologize for the delay in the delivery of your order. There have been several label problems that Correos has been managing while passing from one agency to another, so they did not know where your package was.
After several days of complaining, it was found and delivered to you on September 25th.

We hope you enjoy it!
Best regards. Ignacio from customer service.
F
Fernando M.
Rating: 5 out of 5
following a purchase from 04/09/2024
Everything was perfect.
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D
Daniel S.
Rating: 5 out of 5
following a purchase from 18/09/2024
Perfect
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R
Rodrigo B.
Rating: 5 out of 5
following a purchase from 11/09/2024
excellent
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G
Gonçalo B.
Rating: 5 out of 5
following a purchase from 15/09/2024
Fast and efficient. Excellent equipment
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P
Pablo B.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very good products, excellent quality and treatment. I recommend them 100%.
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W
Walter H.
Rating: 5 out of 5
following a purchase from 14/09/2024
all good
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Stéphane R.
Rating: 5 out of 5
following a purchase from 14/09/2024
Very good.
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M
Miguel E.
Rating: 5 out of 5
following a purchase from 14/09/2024
Everything is fine. I have already made many purchases and nothing bad to say.
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