Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The product perfect, the package perfect, but the shipping with the company GLS very very very very bad, I paid for the 24h service, the package told me that they half lost it with a corresponding delay and I received it later than agreed. I called 3 times to the company that manages it and sent an email, they were passing the ball from one to another and finally with what would be central never gave me any answer. All in all, you end up paying for a service that they don't provide. But the fault is not of "Mundo surf" if not the parcel company "GLS" to which I do not return to make an order with them never again.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 04/10/2021
Efficiency, quality and national company.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 15/09/2021
Fast service, very attentive and friendly.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 04/10/2021
The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.
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Response from Mundo-Surf
Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/10/2021
It is the only place where I found the wallet I was looking for, the shipping is very fast.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 30/09/2021
ALL GREAT, AS ALWAYS
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Compratore verificato
Rating: 5 out of 5
following a purchase from 28/09/2021
I purchased a surfboard, softech bomber 5.10". The package arrived in excellent condition and within the delivery time. it was just complex for my country (Italy) to follow the traking, but once it arrived in italy the courier contacted me and we solved it.
Recommended!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 29/09/2021
Personalized service and great delivery!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 29/09/2021
Excellent website, super clear and very good service.
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Verified buyer
Rating: 5 out of 5
following a purchase from 29/09/2021
5* Everything was good as usual. My favorite shop
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Comprador verificado
Rating: 5 out of 5
following a purchase from 21/09/2021
Everything perfect and super fast delivery
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/09/2021
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
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Response from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 22/09/2021
Perfect, it does its job perfectly.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 31/08/2021
Great! I ordered it on Tuesday at 13h45 and on Wednesday at 10h I receive it in Portugal!!!!.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/09/2021
Great products, fast and careful delivery, I recommend mundo surf?
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Verified buyer
Rating: 5 out of 5
following a purchase from 23/09/2021
Fast shipping, and a good price!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 23/09/2021
Very fast delivery!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 22/09/2021
Everything very fast and very well packaged.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 22/09/2021
Everything correct, fast and good service.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 23/09/2021
Everything perfect
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Comprador verificado
Rating: 5 out of 5
following a purchase from 20/09/2021
Super fast and correct delivery
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Comprador verificado
Rating: 5 out of 5
following a purchase from 21/09/2021
The day after I made the purchase I had it at home, Top!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 20/09/2021
Everything well and fast.
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Compratore verificato
Rating: 5 out of 5
following a purchase from 18/09/2021
all okay
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Comprador verificado
Rating: 5 out of 5
following a purchase from 17/09/2021
Good product quality and fast delivery, I highly recommend!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 20/09/2021
Seriousness and excellent service
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Comprador verificado
Rating: 5 out of 5
following a purchase from 16/09/2021
Fast service, wide offer and they are very friendly!
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Compratore verificato
Rating: 5 out of 5
following a purchase from 15/09/2021
Great site fast great products
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Comprador verificado
Rating: 5 out of 5
following a purchase from 15/09/2021
Fast, well conditioned and good price
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Comprador verificado
Rating: 5 out of 5
following a purchase from 14/09/2021
The order arrived in less than 3 days, everything was fine.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 12/09/2021
Fast and efficient service. Very satisfied with the purchase and the handling of the purchase.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 12/09/2021
The skate is great, arrived in perfect condition and very well packed. Everything as expected.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 05/09/2021
They sell to the Canary Islands, which is appreciated. The order arrived quickly and as advertised.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 31/07/2021
Thank you very much
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Verified buyer
Rating: 2 out of 5
following a purchase from 09/09/2021
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/09/2021
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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Compratore verificato
Rating: 5 out of 5
following a purchase from 08/09/2021
great site i had never used it
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Compratore verificato
Rating: 5 out of 5
following a purchase from 07/09/2021
Fast delivery, great products at the right price. Wide assortment.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 08/09/2021
Everything was great: from the first moment the tracking allowed me to see that the product was working and it arrived in 2 days to my house! What to say? That Mundo Surf is a serious company that does things well: thank you!
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Verified buyer
Rating: 1 out of 5
following a purchase from 02/09/2021
Product not like shown, unfriendly and not helpful staff.
Never again!
Response from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
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