Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Mala, I returned the product and since day 1 they sent me the mail that they reimburse me the purchase, today is day 7 and I have not received anything. It is a joke. Of course I will not buy anything again. They do not answer mails or whatsapp.
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Response from Mundo-Surf
Hi Irene. As we have discussed by WhatsApp with you, your refund was made on February 1st. It seems that PayPal had withheld for some reason the money of your refund, but as you and PayPal confirm us, it is already correctly refunded and received in your account. We hope everything has been solved. Best regards. Ignacio from customer service.
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Sebastian M.
Rating: 1 out of 5
following a purchase from 23/11/2022
I don't put 5 stars, for the simple fact that I paid for the board and shipping, but then they asked me for a refund of 18 through PayPal because they said the shipping finally cost more. Be careful with the final price guys, it can go up!
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Response from Mundo-Surf
Hello Sebastian and thank you for your order. We are sorry for the error and the inconvenience caused. In orders placed with UPS shipping, our website calculates the shipping price with the measures, weight, volume of the package, and direction of delivery. It usually does it well, but it was not so with your order, as there was a greater difference in the calculated on our website with the actual price. We apologize for this, we are working to prevent it from happening again. We hope you are enjoying your new board, Best regards, Ignacio Customer Service Manager.
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Giovanni M.
Rating: 2 out of 5
following a purchase from 21/11/2022
In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.
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Response from Mundo-Surf
Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.
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Manu A.
Rating: 3 out of 5
following a purchase from 28/10/2022
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
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Antonio M.
Rating: 2 out of 5
following a purchase from 20/10/2022
The invention is a very old one and I am not at all happy with it.
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Response from Mundo-Surf
Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.
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Pedro C.
Rating: 1 out of 5
following a purchase from 06/09/2022
Venderam pranchas com defeito.
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Response from Mundo-Surf
Hi Pedro and thank you very much for your order. The receipt of your order was within the estimated timeframe on our website. Your board was delivered within 72h. Renhis cannot accept a damage claim, as it was signed for by you for correct delivery and accepted. As a commercial gesture, we have sent you a voucher for 30 to use in our online store. Thank you. Ignacio Customer Support Manager
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Jairo G.
Rating: 3 out of 5
following a purchase from 30/08/2022
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
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adam mario P.
Rating: 3 out of 5
following a purchase from 31/07/2022
Lack of instructions on resin working times and mixing percentages
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Response from Mundo-Surf
Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas
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Mauro F.
Rating: 3 out of 5
following a purchase from 06/08/2022
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
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Francisco P.
Rating: 1 out of 5
following a purchase from 08/08/2022
Very bad, I received a surfboard case with a side where the logo of the brand was painted with typex. I try to contact them but impossible.
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Response from Mundo-Surf
Good morning Francisco, We answered you via chat, you asked us if the case was new, which we said that if it was new. You showed us the photo, and we replied that it may be a failure of screen printing of the logo of the case. In order for us to offer you a solution, please fill out the complaint form that you will find here: https://forms.gle/Z9nKgZFKcDZdWvTG9. Our after sales team will get back to you with one or more solutions. Regards, Sebas
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Marc L.
Rating: 1 out of 5
following a purchase from 31/07/2022
No address in German. No evaluation possible in German. Tranport costs are adjusted / increased afterwards. No invoice, no delivery bill, no return document, just the product in a completely neutral bag from GLS. Bad carrier with GLS, delivers much too late, shipment just takes too long.
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Response from Mundo-Surf
Hi Mark, your package was delivered in 5 days instead of 3-4 days, we sincerely apologize for the delay of one day. Apparently our carrier misdirected your package. However, the shipping cost of 9.54 has not changed at any time, it is calculated when you enter your shipping address. They may increase or decrease as you add or remove products from your cart, and become free for purchases over 149. As for the invoice, this was sent to you by email when your order was shipped. In this way we contribute to reducing the use of paper and thus protect the environment. Similarly, in case of return, you only need to return the product to us, we do not systematically attach a return label, always to reduce our paper consumption and contribute to the protection of the environment. In terms of packaging, the product ordered is a bodyboard leash, this product is not fragile and therefore does not require cardboard or unnecessary products, which only increases the cost and consumption of cardboard and paper. Each product is packaged according to its fragility. Cordially, Sebastian
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Zlatko E.
Rating: 2 out of 5
following a purchase from 22/07/2022
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Response from Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
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Evgenia Z.
Rating: 2 out of 5
following a purchase from 16/07/2022
I received another color of the order.
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Response from Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
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Marcel R.
Rating: 3 out of 5
following a purchase from 13/07/2022
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
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Jose Luis C.
Rating: 3 out of 5
following a purchase from 07/07/2022
Since I placed the order on July 7th, it has not arrived yet.
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Peter S.
Rating: 1 out of 5
following a purchase from 26/06/2022
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays.
When contacting mundo surf, I get no feed-back from them.
Would not recommend to buy from them.
Response from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
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Sebastian R.
Rating: 1 out of 5
following a purchase from 11/07/2022
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
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Response from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
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Grégoire B.
Rating: 1 out of 5
following a purchase from 19/06/2022
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
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Response from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
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lorenzo D.
Rating: 2 out of 5
following a purchase from 27/06/2022
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
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ROY S.
Rating: 1 out of 5
following a purchase from 26/05/2022
Because they didn't make me return an inadequate product
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Response from Mundo-Surf
Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.
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caleb K.
Rating: 2 out of 5
following a purchase from 24/04/2022
Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.
Response from Mundo-Surf
Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,
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Aida F.
Rating: 1 out of 5
following a purchase from 19/05/2022
unpleasant
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Response from Mundo-Surf
Hi Aida, I'm sorry you didn't like the wetsuit you received. It is an inexpensive wetsuit to basically fulfill the needs of a wetsuit. We have options with more elasticity and sealing that may be to your liking (we have more than 1000 wetsuits in stock of all prices). We are at your disposal to recommend what you need. Best regards.
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Jose S.
Rating: 2 out of 5
following a purchase from 19/05/2022
I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.
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Response from Mundo-Surf
Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.
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Jerome B.
Rating: 1 out of 5
following a purchase from 09/05/2022
Bad for the moment
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Response from Mundo-Surf
Hello Jérôme, your shipment is taking a few days longer than usual because the destination address in Reunion Island is very far away. We've checked the tracking and it's already arrived at the Reunion warehouse, so you'll receive it very soon! Here is the UPS tracking number: 1Z78F98V0499078065 Thank you very much and see you soon. Ignace
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Cloee L.
Rating: 1 out of 5
following a purchase from 30/04/2022
I still haven't received my order!
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Response from Mundo-Surf
Hello Chloe. They were unable to deliver your order due to an incorrect address. The correct address has already been submitted so they can deliver as soon as possible. Thank you for your patience. Ignacio, customer service manager.
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Juan José F.
Rating: 1 out of 5
following a purchase from 18/04/2022
I tried to request an exchange instead of a return due to confusion with the color and was not given the option.
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Response from Mundo-Surf
Good morning Juan Jose, We did not have the color you wanted available when we received your return, this is why we have issued a refund. Regards, Sebas After Sales Manager
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Miguel Angel G.
Rating: 1 out of 5
following a purchase from 20/04/2022
Lousy. Having them change their shipping provider would help my decision on future purchases.
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Response from Mundo-Surf
Good morning Miguel, I am sorry for the two days delay in the delivery of your board. The board was in one package, the grip in another, and GLS had separated them. I hope you are enjoying your new Slater design! Best regards Sebas
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paolo P.
Rating: 2 out of 5
following a purchase from 21/03/2022
I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.
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Response from Mundo-Surf
Good morning Paolo and sorry for the inconvenience you have had with your order, Regarding the DNI, we take into account your suggestion to request it as soon as we detect that the customer has not indicated it. Regarding the breakage of the microbillas, please fill out the transport claim form, so that we can offer you a solution, you will find it here: https://forms.gle/KLE57UfD7M8Veud38 Greetings, Sebas Customer Service
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Germán R.
Rating: 3 out of 5
following a purchase from 08/03/2022
The delivery times are good.
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Marco R.
Rating: 1 out of 5
following a purchase from 05/02/2022
I ordered a surf bag that never arrived.
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Response from Mundo-Surf
Good morning Marco, We apologize for the delay in delivery of your order, it is not normal for it to take so many days to make delivery. We have spoken with the shipping company and they have confirmed that your order is being delivered. I hope you enjoy your surf cover. I wish you the best Laura
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atanausu S.
Rating: 1 out of 5
following a purchase from 09/02/2022
Unfortunately, I will not buy again after my bad experience and I do not recommend it to anyone. They do not give solutions
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Response from Mundo-Surf
Good afternoon Batista, We are sorry to hear that you had a bad experience buying from us. We have sent the board you bought from us, that is a JS Monsta Box HyFi easy rider in 6'2. As you have been able to see in the official JS catalog that we have sent you by mail, there is only one model of Monsta Box. There is no 2020 model and no 2020 model. Even so, if this surfboard is not to your liking you can return it without any problem, we will be happy to help you choose another one instead or if you prefer we will refund you. Best regards Sebastian
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Santiago A.
Rating: 1 out of 5
following a purchase from 26/01/2022
Neither of the two orders have arrived yet this is unbelievable.
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Response from Mundo-Surf
Good morning Santiago, We are sorry to hear that you have not yet received your orders. Some of the orders to the Canary Islands are suffering a long delay because customs is holding them for a while, and we don't know why. My colleague Ignacio talks to them every day trying to solve the problem. We hope it will be solved soon and you can receive them as soon as possible and enjoy them. Best regards Laura
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Luiz Francisco S.
Rating: 1 out of 5
following a purchase from 26/01/2022
Too much time fr the delivery
Response from Mundo-Surf
Good morning Luiz, I am very sorry for the delay in the delivery of your order, I have just spoken with the transport agency and they tell me that it is in delivery today. I hope you enjoy your products. Best regards Laura
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Pedro T.
Rating: 3 out of 5
following a purchase from 11/01/2022
Shipping takes a few days
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Cristian A.
Rating: 3 out of 5
following a purchase from 05/01/2022
All very good except the product does not meet the description.
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Mar C.
Rating: 1 out of 5
following a purchase from 28/12/2021
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.
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Response from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
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Verified buyer
Rating: 1 out of 5
following a purchase from 18/10/2021
Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!
Response from Mundo-Surf
Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 08/11/2021
Last time. After-sales service FATAL....
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Response from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
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Comprador verificado
Rating: 3 out of 5
following a purchase from 08/11/2021
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
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leonardo M.
Rating: 3 out of 5
following a purchase from 28/11/2021
They have missed the delivery date by advertising in stock something they did not have.
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