Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
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YEHUDI H.
Rating: 1 out of 5
following a purchase from 26/11/2021
Does not comply with what is written on the website (shipping-payment).
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Response from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
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Jaime O.
Rating: 1 out of 5
following a purchase from 20/11/2021
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
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Response from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
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Comprador verificado
Rating: 2 out of 5
following a purchase from 13/11/2021
I have tried to contact an assistant and have never received a response.
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Response from Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/11/2021
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/10/2021
Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?
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Response from Mundo-Surf
Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/10/2021
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
Package too fragile for the distance travelled. GLS had to recollect
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Comprador verificado
Rating: 3 out of 5
following a purchase from 01/10/2021
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
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Response from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
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Comprador verificado
Rating: 1 out of 5
following a purchase from 04/10/2021
The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.
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Response from Mundo-Surf
Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/09/2021
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
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Response from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
V
Verified buyer
Rating: 2 out of 5
following a purchase from 09/09/2021
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/09/2021
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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Verified buyer
Rating: 1 out of 5
following a purchase from 02/09/2021
Product not like shown, unfriendly and not helpful staff.
Never again!
Response from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/09/2021
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
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Response from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/09/2021
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
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Response from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 01/09/2021
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
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Response from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/08/2021
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2021
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 16/05/2021
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
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Comprador verificado
Rating: 2 out of 5
following a purchase from 05/08/2021
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
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Response from Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
V
Verified buyer
Rating: 2 out of 5
following a purchase from 15/07/2021
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Response from Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 22/07/2021
Bad shipping
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Response from Mundo-Surf
Hello Jeroen, we are sorry for the error with the shipment of your holster. As we discussed on the phone, we will pick up your holster today and reimburse you as soon as we receive it. Best regards and good luck Ignacio, After Sales Manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/07/2021
I have received the kit purchased without the labels identifying the contents of the jars, and the answer when I contacted them was to smell the contents.
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Response from Mundo-Surf
Hello Matias, Your order consists of two repair kits with catalytic converter. As our colleagues explained to you on the phone, all the material has its identification label, both the resin and the kerosene wax. The only can that does not have its label is the catalytic converter, which was sent so that you did not have to wait for your order. It is the only one not labeled. What our colleagues also told you was that you should smell the two cans of catalyst so that you could check that they were both the same. If it has been an inconvenience, we apologize for that. We hope that your question is resolved, that you have received everything correctly and on time. Best regards and good waves. Ignacio, After-sales Manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 20/07/2021
I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.
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Response from Mundo-Surf
Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 12/07/2021
the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
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Response from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 12/04/2021
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
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Response from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 14/04/2021
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
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Response from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/06/2021
Value recommended but could be a little lower
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Comprador verificado
Rating: 3 out of 5
following a purchase from 31/05/2021
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 26/04/2021
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 11/04/2021
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
great!
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Response from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
The board is great but it has taken two and a half months to arrive.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2021
one bottle came with a broken cap, but no other problems.
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Verified buyer
Rating: 3 out of 5
following a purchase from 04/02/2021
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
V
Verified buyer
Rating: 1 out of 5
following a purchase from 31/01/2021
Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.
Response from Mundo-Surf
Hi Nisarat,
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
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Comprador verificado
Rating: 1 out of 5
following a purchase from 03/02/2021
After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...
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Response from Mundo-Surf
Hi Giovanni and sorry for the inconvenience, due to an inventory error, the glove model you purchased is not available. My colleague Ignacio has sent you alternatives by email. If none of the proposed gloves suits you, just let him know and we will proceed with the refund. Best regards and sorry for the inconvenience, Sebas.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/01/2021
It took a long time for my order to arrive.
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Response from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
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