Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/05/2020
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/05/2020
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The price of 6 plastic plugs seems excessively expensive to me.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/05/2020
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 15/05/2020
Customer service is good, but it took a while for my order to arrive.
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Response from Mundo-Surf
Hi Federica, Sorry, with the coronavirus some shipments have taken longer than expected! Regards Sebas
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 06/05/2020
There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me.
The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
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Response from Mundo-Surf
Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/04/2020
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/01/2020
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/01/2020
arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/12/2019
The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/12/2019
The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/10/2019
Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.
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Response from Mundo-Surf
Hello Aaron, what you have been charged upon delivery of the package are the taxes of the Canary Islands (IGIC, 7% of the invoice), and customs charges. If you look at the payment page, you do not pay us the VAT and when you choose the carrier "correos", we indicate that you will have to pay these expenses IGIC and customs upon delivery of the package. Enjoy your new bodyboard! Regards Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/10/2019
We ordered some keels that were delivered on time but did not come with the screws to attach them and we could not mount them until we got some, that is to say that in my opinion the order was incomplete. Best regards.
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Response from Mundo-Surf
Hi izaskun, the screws never come with the fins. Normally you have the screws on your surfboard, but if not we sell them: https://www.mundo-surf.com/es/materiales-reparar-tablas-de-surf/392-tornillo-de-surf-fcs-metrica-us-8400000131018.html Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/08/2019
The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.
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Response from Mundo-Surf
Hello olivier, sorry for the delay in the delivery of your order, in the month of August, our carrier for Europe has fewer trucks, and the links from one country to another take longer. Regards, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/07/2019
The order arrived very late.
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Response from Mundo-Surf
Hi ignacio, sorry for the delay, as we have spoken by mail, we could have gone faster in resolving the problems, Greetings, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/06/2019
The fins squeeze me unbearably tight
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Response from Mundo-Surf
Hi Sebastian, remember that you have 100 days to return a product, 30 days if it is a discounted product! Regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/01/2019
The package was opened
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Response from Mundo-Surf
Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 14/12/2018
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
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Response from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
I made a size error in my order, the site is not easy when you don't know it.
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Response from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 18/10/2018
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/10/2018
Order arrived 2 days later than expected
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Response from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 05/10/2018
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/09/2018
Good . Advised
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/09/2018
Internet
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/09/2018
Good, although the carrier was delayed a few days.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/08/2018
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2018
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
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Response from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/08/2018
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
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Response from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/07/2018
Very good and accessible
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/05/2018
The foam has arrived with two pecks on the bottom. It was well packed and the box had no damage so I deduce that they were done before packing and subsequent shipment. I prefer to fill them before the wrapping to return the product and I hope more care for the future. On the other hand the box with the rest of materials has arrived in very bad condition, broken and half open, although the only damage has been that the resin cans have arrived dented but without bursting. I ask again for more care for the future.
I have to say that with two other orders I have made different to this one, the products arrived in perfect condition and quickly. Best regards.
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Response from Mundo-Surf
Hi Fabio, We have improved the packaging of the foam and shape kit (more robust cardboard box, EPS sheets 1cm thick, and bubble wrap), hopefully it will not happen again! Greetings Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/01/2018
It arrived fine, but it took 4 days not 28/48H, and I ordered it on Thursday afternoon.
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Response from Mundo-Surf
Good morning Esteban. Thank you very much for your opinion and your order. Regarding the delivery time, when I placed the order on Thursday afternoon, it left on Friday morning, so it was delivered the next working day, that is, Monday. Best regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/12/2017
Of the four items I ordered, two were defective....They should check the merchandise a little more. I would like to think that being Christmas they would be more saturated with work and it was a punctual failure.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/12/2017
You see, in the end it took me 3 weeks, and I had to pay 20 euros more to the letter carrier. The suit was not exactly the same, it has the logos in dark gray, not white, as it was in the photo. But well, it's a very good suit, and the invention too. I want you to know that there is a trick to avoid the 20 euros of customs, and make an invoice of no more than 150 euros. It is clear that you can only do it with customers you trust, but well, I'll leave it there... Best regards and see you again.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/12/2017
the parcel service is one of the worst in the market.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 30/11/2017
The package arrived a week later so I could not deliver the gift on time. I had to call several times to try to find out where it was and they told me it would be delivered that same day, but it did not arrive. I would not buy from this site again, as what prompted me to buy there was the delivery time. For prices, there are better sites.
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Response from Mundo-Surf
Hi Eider, thank you very much for your order and sorry for the late delivery. The day after the order was placed, an attempt was made to deliver it at 5:40 pm but you were absent. The following days, due to a failure of the transport company, Sending, the delivery attempts that should have been made were not made. I did everything possible to have it delivered as soon as possible through claims to Sending. This type of error does not usually happen as we have contracted the 24 h delivery service. For the inconvenience caused and for you to try our services again (delivery speed is one of our strong points) we offer you a discount code of 10 to apply on orders over 100. Here we leave you the voucher: 368HBNW2 that you can redeem before 14/4/2018. Edu.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/11/2017
The keel wrench arrived all rusty, they should check the orders before delivery.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2017
Very fast shipping and receipt
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/10/2017
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
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