Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/08/2017
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/08/2017
I paid about 25 euros more for insurance and special packaging (which was a simple cardboard box. Besides I was guaranteed delivery in 24-48 hours, and it took a couple of days more. Sincerely I will think again to buy again via online. The product met all the features and expectations.
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Response from Mundo-Surf
Good morning Juan, 24.90 is the normal price of the shipping costs of the surfboard you bought, it is not a supplement, as all surfboards must travel with insurance and special packaging. Regarding the deadline, you placed your order on August 8 at 13h13, being after 12h30, it left as scheduled the next day, the 9th, and on the 10th at 16h43 they tried to deliver it to you. As there was no one at your address, Sending contacted you and arranged with you to deliver the next day, the 11th. Your package was delivered on the 11th at 16h48. I am sorry that you are disappointed by our service, but please note that the 48 hours deadline has been met, which could have been 24 hours if it had been delivered the first time, on the 10th.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/06/2017
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/06/2017
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
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Response from Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/06/2017
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 03/05/2017
First order all good. Second order the opposite.
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Response from Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/05/2017
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
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Response from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 23/05/2017
I was charged for a product that was not in stock. I was also sent an email stating that my order had been shipped. Until I contacted them (and they were slow to respond) they did not inform me of the incident. It was a bad experience because the item in my order was a gift.
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Response from Mundo-Surf
Hi Inigo, We are very sorry for what happened, it was indeed a mistake on our part.
Regards and sorry again for the inconvenience, Laura.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/05/2017
all right
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 05/05/2017
Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.
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Response from Mundo-Surf
Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 28/04/2017
Not exactly the product that I ordered apart came as a phone liner just like the cover of the table and it is not there, so bad this time.
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Response from Mundo-Surf
Hi Juan, this case should come exactly as described and pictured on the website. Can you please send a picture of the product received to [email protected]? Greetings Greetings Laura
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
With a delivery tracker it would have been 5 stars.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 18/04/2017
After two weeks my order has not arrived and I am still waiting for it
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Response from Mundo-Surf
Good morning Rudasqui, the delivery time to the canary islands with the post office is 5-10 working days from the date of shipment. Your package left on April 21, as of today May 3, 7 working days have passed, and according to the information you can see in www.correos.es with the locator PA08K10000013630035500V, your package is in the process of delivery. Greetings
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/04/2017
Normal
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/04/2017
I asked for some stickers to be sent to me but did not receive any.
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Response from Mundo-Surf
Hello christofer and thank you for your order, Unfortunately we are out of stickers at the moment, that's why we haven't put any in your package, we will have some soon. We will have some soon, I hope we can send you some in your next order. Regards Laura
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 18/04/2017
order was not shipped and no notice was given
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Response from Mundo-Surf
Good morning Jorge, As we have told you on the phone, due to an inventory error the rash guard you ordered was not in stock. Sometimes, the theoretical stock does not coincide with the physical stock, and this is what happened in your case. We have proceeded to refund your order, and we apologize again for this mistake. Regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/03/2017
Very good products but shipping needs to be improved a lot.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 04/04/2017
I think you can give better prices
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/01/2017
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/01/2017
It is difficult to be in contact with the staff of mundo-surf and it would be nice that as a customer they would give me more security in the information they give me about the purchased item.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/12/2016
I purchased the product with a 24-48h delivery service with a value of that service of 4,30. The order arrived 15 days later. At no time did they contact me to inform me what day my order would arrive. I had to contact them to be informed.
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Response from Mundo-Surf
Hello Ruben, Day 13/12: receipt of your order Day 13/12: We notify you by mail that we will not be able to meet the deadline of 24 hours due to lack of stock of the product ordered, giving you the possibility to cancel your order if you wish Day 22/12: Mundo-Surf notifies you that your package has been shipped Day 22/12: SENDING (the shipping company) notifies you by SMS and email that your package will be delivered on the 23rd, with the tracking number and a link to track the shipment Day 23/12: delivery of your package We have taken 8 working days instead of 1, but not 15 days. We are sorry for any inconvenience this may have caused you, but we have warned you from the first day of this delay, and we have warned you at every important stage of the processing of your order. Regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/12/2016
In the fiber order instead of 2 meters they sent me 1'96
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 06/12/2016
The shipment has taken much longer than originally stated. I want to buy a surfboard and I'm rethinking it.
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Response from Mundo-Surf
Hi Jose, I am sorry, we have failed with your order. Speed is our strong point, but in your case it did not go as planned. We will email you a voucher so you can try our services again. Greetings and apologies again.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/11/2016
A website with competitive prices and fast shipping, even having arrived a day late the table because the courier company did not warn me or leave a note, otherwise all good very attentive to answer my questions and the material in perfect condition. I put a normal because I buy everything online and I'm used to fast shipping and that everything is correct. I WOULD BUY AGAIN IN MUNDOSURF.COM
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/10/2016
The order was not ready for the date they published...
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 30/09/2016
Very good customer service, but not reflecting the lack of stock on the page and communicating it after the purchase did not leave me with a good feeling.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/09/2016
all good, except the board (with a hole) and the keels (scratched).
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/09/2016
Normal.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/09/2016
The shipping company should be improved. The two times I have placed an order they wanted to charge me cash on delivery and I had already paid when I placed the order online.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/09/2016
Very attentive service. The courier service was a disaster
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/08/2016
The material is average but the communication and operation of the website leaves something to be desired.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/06/2016
After paying and accepting the shipping conditions I was informed that the material was not in stock. Page with the condition to receive the material in 48 hours. The material arrived approximately 10 days later.
I think it would have been fairer if I had been informed before paying that the material was not in stock. I would have been able to make the purchase elsewhere and receive the material on time. The material arrived in good condition.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/05/2016
Normal, as it should be
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 04/03/2016
Good products at an adequate price. Very fast shipping. The bad thing is that in this case the product arrived to me with some small flaws, as if it had been hit with something, and it can not be from the transport because it came very well protected, so it has to be of origin. They should check what they have in the store.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 01/03/2016
Excellent service, stock issue resolved instantly, I will definitely buy again.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/01/2016
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/12/2015
My experience has been fast, but since I ordered a couple of things I could have brought even a cover for the keels, otherwise fast and very well.
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