Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
We sincerely thank you for your very positive comment. We are glad to know that the process was perfect for you. We hope to see you again soon at Mundo-Surf.
Sincerely,
The boutique team.
J
Jerry L.
Rating: 4 out of 5
following a purchase from 13/05/2026
Only downside was the shipping cost
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Response from Mundo-Surf
Dear Jerry,
Thank you very much for your positive review of 4/5 for Mundo-Surf! We appreciate your feedback on the shipping costs and will certainly take this into consideration to improve our service. We hope to welcome you back to our site soon.
Best regards,
The Mundo-Surf Team
J
JOSE G.
Rating: 4 out of 5
following a purchase from 04/05/2026
Store with a lot of choices, friendly and attentive staff THANK YOU
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Response from Mundo-Surf
Hello José,
We sincerely thank you for your positive review and for the rating of 4/5. We are delighted that you appreciated our wide range of products and the welcome from our team. Don't hesitate to come back to see us, we will always be happy to advise you.
See you soon at Mundo-Surf!
K
Kostas O.
Rating: 4 out of 5
following a purchase from 21/04/2026
Everything perfect with a little bit delayed pickup.
Response from Mundo-Surf
Dear Kostas,
Thank you for your feedback! We are thrilled to hear that you had a great experience with us at Mundo-Surf. We apologize for the delay in pickup and appreciate your understanding. We look forward to welcoming you back in the future!
J
Juan G.
Rating: 1 out of 5
following a purchase from 18/04/2026
I decided on the cap model since the one I picked clearly stated size: S/M on the website and when it arrived, the product label says one size. If I had known, I would have chosen another model, as I opted for this one because of the size.
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Xavier D.
Rating: 2 out of 5
following a purchase from 20/11/2025
Several months of waiting, when delivered not the right color and therefore all the inconvenience of returning the wrong board and the time lost in various contacts, then again several months of waiting... I ask for a commercial gesture and when the right board arrives, a low-quality pad received as compensation... While I had requested a transport cover and other accessories and stickers. Frankly, it is a lack of consideration for the customer!! (I remain polite but do not think otherwise) I absolutely do not recommend this company
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Response from Mundo-Surf
Hello Xavier,
Thank you for taking the time to share your feedback, even though we are sincerely sorry to read about your experience.
Indeed, there was a color error at the factory on your surfboard. As soon as we noticed it, we immediately restarted the production to deliver you the right board as soon as possible. We fully understand the frustration this may have caused, especially with the delays and exchanges involved.
Regarding the commercial gesture, the pad (grip) sent as compensation is a model from recognized and high-end brands like FCS or Channel Islands, used by many surfers for their quality and reliability. We are sorry if this did not meet your specific expectations (cover, accessories, stickers), it was not our intention to disappoint you.
At mundo-surf.com, we place great importance on customer satisfaction, especially for orders of technical surf equipment like boards. In your case, we did our best to quickly correct the error and finalize the delivery under good conditions.
We understand your dissatisfaction, but we also find your rating a bit harsh considering the solutions provided and the material ultimately received.
In any case, we remain at your disposal if you wish to discuss directly to clarify certain points or find an additional solution.
Sportingly
W
WOLFF T.
Rating: 4 out of 5
following a purchase from 18/03/2026
A small reference issue but a responsive and perfect customer service.
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Response from Mundo-Surf
Thank you for your positive feedback and for your understanding regarding the small reference issue. We are delighted to hear that our after-sales service met your expectations. Please feel free to reach out to us for any questions or future needs!
J
José C.
Rating: 2 out of 5
following a purchase from 26/03/2026
Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.
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Response from Mundo-Surf
Hello Jose,
As we have explained to you by email, the slightly yellowish or greenish tint of the H72-UV resin in liquid state is completely normal. This type of resin is not completely transparent until it hardens, at which point it becomes fully transparent.
This is a usual behavior of the product and does not indicate that it is in bad condition.
G
Guillermo T.
Rating: 4 out of 5
following a purchase from 01/03/2026
One more sticker that is
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Response from Mundo-Surf
Thank you very much, Guillermo!
We take note. Next time, if you ask us, we will be happy to add a sticker to your order.
We look forward to seeing you soon at Mundo Surf! 🤙
A
Alessandro C.
Rating: 2 out of 5
following a purchase from 18/03/2026
I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.
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Response from Mundo-Surf
Dear Alessandro,
On March 18, we sent you the tracking of the shipment. With this link, you should be able to follow the progress of your order.
We are sorry if the packaging did not arrive in perfect condition and if some products were damaged. We invite you to submit a request through the complaint form for transport available on our website, so we can proceed with the compensation provided.
Thank you for your understanding.
P
pascal B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.
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Response from Mundo-Surf
Hello Pascal, thank you for your feedback! We are delighted that you are very satisfied with your purchase. Regarding your comment about the weight and volume of the bodyboard, unfortunately, we cannot offer free shipping for this type of product due to its size. Nevertheless, we hope that your experience remains positive and that you will fully enjoy your bodyboard!
E
Evelyn G.
Rating: 1 out of 5
following a purchase from 27/02/2026
I am very disappointed as I have not received my ordered and already paid goods.
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Response from Mundo-Surf
Hello Evelyn,
We are very sorry for the inconvenience. Unfortunately, your package has been lost. However, we have already arranged for the shipment again yesterday, so you are expected to receive the shipment later this week.
We thank you for your understanding and patience.
S
Sambor B.
Rating: 1 out of 5
following a purchase from 17/02/2026
I can only advise against buying from this store. I was cheated there twice. The first time I wanted to buy funboard fins. The picture and description showed short, round fins. However, long, pointed fins were delivered. When I complained about it, I only received the response: "You got your fins. If you don't like them, send them back at your own expense." That cost me 20 € in shipping to Spain. The second time I bought a Bodyboard Pride Spartan "46". According to the description, it was supposed to have a Surlyn bottom slick, but it was actually built with only an HDPE slick. After I raised this issue, I had to wait ten days until the shop supposedly clarified everything with the manufacturer – that would have been fine. After that, I was offered either a 20% discount or a refund. I chose the refund. Then there were two alleged pickup dates with GLS, but no one showed up. The customer service manager Sebastian apparently didn't create any order with GLS, but just pretended to. I then requested a return label, as the package can also be dropped off at the parcel shop. I received several emails with the text "We are sending you a return label," but without an attachment. After that, it was only said that they were working on creating one. Finally, I sent the goods back myself at my own expense after four weeks. Very bad experience with this shop. Conclusion: If you want to receive something that does not match the description and then have to send it back at your own expense, then this store is perfect for you.
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Response from Mundo-Surf
Hello Sambor, we are sorry that your experience did not meet your expectations.
Regarding the second case, we would like to clarify that there was indeed an error in the product description of the bodyboard. Size 46 does not have a Surlyn slick, as according to the manufacturer, no Surlyn slicks can be produced in this size. This issue only affects size 46.
As soon as we learned about it, we promptly offered you a solution: either a discount so you can keep the board, or a refund. You chose the refund.
We then organized a pickup, which could not be carried out for reasons beyond our control. Nevertheless, as soon as the product arrived back with us, we refunded the full amount.
We regret the inconvenience caused and take your feedback seriously to further improve our service.
C
carlos D.
Rating: 1 out of 5
following a purchase from 09/03/2026
I'm sorry but adding up everything I've spent in your store, you've never had the courtesy to give me a sticker how sad..
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Response from Mundo-Surf
Hello Carlos, we are sorry that you felt that way.
If at any time you had asked us for stickers, we would have happily added them for free to your order.
We take note of your comment and hope to surprise you on your next purchase. Thank you for trusting Mundo Surf!
T
Txus L.
Rating: 4 out of 5
following a purchase from 16/02/2026
very fast
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Response from Mundo-Surf
Thank you very much, Txus!
We are glad to know that your order arrived very quickly. At Mundo Surf, we always work to make your purchases smooth and hassle-free.
C
CARMEN M.
Rating: 1 out of 5
following a purchase from 24/02/2026
I don't like that you don't refund the money within a very few days and especially I don't like having to pay for shipping when I make a return, so it's unlikely that I will shop at your store again.
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Response from Mundo-Surf
Hello Carmen, we are sorry that your experience was not entirely satisfactory. We want to inform you that at Mundo Surf we offer one of the most flexible return policies in the industry, with up to 100 days to make returns. As stated in our policy, it is the customer who must bear the shipping costs for the return. This allows us to maintain competitive prices and offer the greatest variety of products to all our customers. We understand that this may be an inconvenience and appreciate your comments, which help us continue to improve. We hope to welcome you again in the future and provide you with a positive experience.
V
Valerio S.
Rating: 4 out of 5
following a purchase from 12/02/2026
The delivery was very fast and the product well packaged, quite satisfied with the purchase because it was discounted. The costs borne by the customer for the return remain a limitation.
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Response from Mundo-Surf
Thank you very much for your feedback!
We are happy that the delivery was fast and that the product was well packaged. We are glad that you are satisfied with the purchase thanks to the discount.
Regarding returns, we confirm that shipping costs are the responsibility of the customer, as stated in our policy, which still offers up to 100 days to make the return.
Thank you again for choosing Mundo Surf!
T
Tomás jesus D.
Rating: 1 out of 5
following a purchase from 31/08/2023
I placed an order for polyester resin to repair a surfboard, the order arrived defective, with the product dry. They did not take responsibility for exchanges or returns. They said to file a complaint with consumer services if I disagreed.
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Response from Mundo-Surf
Hello Tomas, we are very sorry for the experience you had with your order.
As we explained to you by email, the polyester resin order was delivered to your home on 11/11/25. Since it is a sensitive chemical product, we cannot guarantee or confirm the storage and preservation conditions during the two months it has been under your custody.
For this reason, we cannot accept the return or replacement of the product. We understand that this may be frustrating, and we regret that we cannot offer another solution on this occasion.
At Mundo Surf, we always seek the satisfaction of our customers, and we hope to assist you with future orders with products that meet all your expectations.
D
David N.
Rating: 1 out of 5
following a purchase from 16/09/2025
I didn't receive one of the ordered articles. Customer support doesn't react. Do not recommend.
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Response from Mundo-Surf
Hello, we are sorry that an item was missing from your order.
We have checked the missing item, the towel, and have already initiated the refund process for you.
Thank you for your patience, and we hope to provide you with smooth service for future orders.
L
Luka S.
Rating: 1 out of 5
following a purchase from 01/12/2025
I ordered neoprene gloves and it took 2 weeks maybe more to arrive. At the end I had to go away so I still didnt receive the package. 😞 Usually when i order oninternet it takes 5 work days.
Response from Mundo-Surf
Hi Luka and thank you for your order.
Thank you for your feedback.
We would like to clarify that the estimated delivery date for your order was between Monday, December 15th and Thursday, December 18th, which is indicated at the time of purchase based on the delivery address provided. In fact, your order was delivered on December 18th.
We are nonetheless sorry if the delivery was later than you expected and apologize for any inconvenience this may have caused.
Ignacio, Customer service.
S
Stefan J.
Rating: 4 out of 5
following a purchase from 16/12/2025
Fast flawless and timely delivery - the usual shipping and delivery notification was missing, so it was a surprise delivery. Otherwise everything perfect.
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Response from Mundo-Surf
Thank you very much for your feedback. Nice to hear that the delivery arrived quickly, flawlessly, and on time. It's a pity that the usual shipping and delivery notifications were missing – we hope the surprise was positive. Otherwise, we are glad that everything was perfect.
Ignacio from customer service
P
Pierre S.
Rating: 4 out of 5
following a purchase from 12/12/2025
Delivered on time
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Response from Mundo-Surf
Perfect, happy that your order was delivered on time from our surf, bodyboard, and skate shop.
Ignacio from customer service
A
Alejandro G.
Rating: 4 out of 5
following a purchase from 28/11/2025
The purchased product is fantastic. Not so much the delivery.
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Response from Mundo-Surf
Thank you for your comment Alejandro. We are glad that you are happy with the product, and we take note of your experience with the messaging to improve. In our surf, bodyboard, and skate shop, we always strive to make the entire process satisfactory.
Ignacio from customer service
G
Georgina L.
Rating: 1 out of 5
following a purchase from 03/12/2025
I don't put less because I can't, I receive a product of very poor quality and a different color, and they tell me that's what it is, that if I want to return it, the return costs will be at my expense, shameful to say the least, I will never buy here again. I do not recommend it at all.
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Response from Mundo-Surf
Hello Georgina.
We sincerely regret that your experience has not been satisfactory and we are sorry that the product did not meet your expectations.
We want to clarify that both the material and the color of the item are correctly indicated on the product sheet on our website. In the specific case of the black color, the shade may vary slightly depending on the light and the device from which the images are viewed, something common in product photography.
In no case is it our style or our way of working to say 'that's what it is.' What we did was offer you, in the clearest and most correct way possible, the option to make the return, explaining the procedure according to our return policy, which applies equally to all customers.
We are sorry if the product has not been to your liking and we apologize for the inconvenience caused. We hope that the information has been clear and that the situation is correctly resolved.
Best regards.
Ignacio from customer service.
R
Rubén R.
Rating: 4 out of 5
following a purchase from 28/11/2025
-
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Response from Mundo-Surf
Thank you for your support. We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
S
Sam E.
Rating: 2 out of 5
following a purchase from 22/10/2025
Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding
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Response from Mundo-Surf
Hello Sam,
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.
Thank you for your understanding.
The Mundo-Surf team
R
Ricardo R.
Rating: 4 out of 5
following a purchase from 20/10/2025
Cool
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Response from Mundo-Surf
Thank you for your comment Ricardo. We are glad that you are happy with our surf, bodyboard, and skate shop.
Ignacio from customer service
B
bernardo B.
Rating: 1 out of 5
following a purchase from 12/10/2025
Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.
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Response from Mundo-Surf
Hello Bernardo,
Thank you for sharing your opinion. We regret that your experience with the UV polyester resin has not been as expected.
We want to inform you that this type of resin hardens when exposed to UV rays. Even if it is in the shade, UV rays are still present and can cause the resin to harden in about a minute.
If you need more information or would like us to help you find the best solution, please do not hesitate to contact us. We will be happy to assist you.
Best regards,
The Mundo-Surf team.
H
Harry D.
Rating: 2 out of 5
following a purchase from 04/10/2025
I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange
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Response from Mundo-Surf
Hello Harry
We apologize for the confusion. We did not see your message about the return because it was in the same email thread as your request for the invoice with different details. We thought it was about the same subject. Sorry for that.
We have now sent you all the information by email to carry out the exchange of the wetsuit, so you can arrange this without any problems.
Thank you for your patience and understanding!
Ignacio from customer service
J
Jose G.
Rating: 2 out of 5
following a purchase from 19/09/2025
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
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Response from Mundo-Surf
Hello Jose and thank you for your order. We can see that indeed there were two unsuccessful delivery attempts and yes, the third one succeeded.
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
N
Nacho D.
Rating: 4 out of 5
following a purchase from 02/09/2025
-
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Response from Mundo-Surf
Thank you for your review Nacho! We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
M
Matteo B.
Rating: 4 out of 5
following a purchase from 21/08/2025
There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended
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Ivan G.
Rating: 1 out of 5
following a purchase from 28/08/2025
Not offering free returns in 2025 is unacceptable
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Response from Mundo-Surf
Hello Ivan,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically viable for us, especially in the surf sector, where products are bulky and logistics costs are very high.
Nevertheless, we have designed a very flexible return policy that we believe meets our customers' needs:
- 100 days to return any product.
- Full refund of the amount paid within the first 14 days from the receipt of the order.
Our goal is always for you to be satisfied with your purchase, and for that reason, we try to find a balance between sustainability, economic viability, and customer service.
Thank you again for your comment, it helps us to keep improving.
Best regards,
The Mundo-Surf team
Á
Álvaro D.
Rating: 1 out of 5
following a purchase from 18/07/2025
I have completed the return process of a product as specified on the page and I have not received a response.
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Response from Mundo-Surf
Hello Alvaro,
Thank you for your message. Don't worry, there is no problem with your return. You just need to send us the product to our warehouse, as indicated in our return policy, and we will proceed with the refund as soon as we receive it.
If you have any questions, feel free to write to us at [email protected] and we will be happy to help you.
Best regards,
Sebas from Mundo Surf
C
Cristiano P.
Rating: 4 out of 5
following a purchase from 06/06/2025
Delivered on time without any issues. Just some difficulty in tracking the package at the time of shipment: I received the information about the imminent delivery from the courier only on the same day... however, without any problem.
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Carlo G.
Rating: 2 out of 5
following a purchase from 14/04/2025
Returns leave much to be desired. You should generate shipping labels.
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Response from Mundo-Surf
Hello Carlo,
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
M
Maite M.
Rating: 1 out of 5
following a purchase from 13/04/2025
Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.
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Response from Mundo-Surf
Hello Maite. We regret that your experience was not satisfactory. We want to clarify that the additional charge of €9 was because you requested to change the initial shipping method (2-3 days) to an express one to receive your order in 24 hours. The transport you originally selected was correct, but when you requested an urgent change, the corresponding difference was applied. Still, we apologize for any confusion and appreciate your feedback, which helps us improve. Ignacio from customer service.
E
Edurne Z.
Rating: 4 out of 5
following a purchase from 23/03/2025
Product matches description
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Enrique Alexander H.
Rating: 1 out of 5
following a purchase from 21/02/2025
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
S
Santiago D.
Rating: 4 out of 5
following a purchase from 25/02/2025
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
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