Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 4 and 5 stars

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M
Maria S.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very good service
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Floryan N.
Rating: 5 out of 5
following a purchase from 11/02/2025
Nickel
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F
Frédéric L.
Rating: 5 out of 5
following a purchase from 27/01/2025
I haven't tested my Surf skate yet, but even if the box was badly damaged, the inside was in perfect condition.
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GUSTAVO P.
Rating: 5 out of 5
following a purchase from 23/01/2025
Very good service and product
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M
Miguel Ángel P.
Rating: 5 out of 5
following a purchase from 01/02/2025
Highly recommended, I had to contact them and they solved the problem quickly. The order arrived very soon, very well packed. Thank you very much and good waves.
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N
Nelson M.
Rating: 5 out of 5
following a purchase from 30/01/2025
Top! Correu tudo bem.
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M
Michael M.
Rating: 5 out of 5
following a purchase from 29/01/2025
Slide skate surf received in 1 week. Happy with the new toy!
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L
Luciano F.
Rating: 1 out of 5
following a purchase from 22/01/2025
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
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Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.

But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.

Best regards,
Ignacio from Customer Service.
R
robinson B.
Rating: 1 out of 5
following a purchase from 06/01/2025
Late delivery and payment problems
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Response from Mundo-Surf
Hello Robinson,
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.

Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
V
Valentin V.
Rating: 5 out of 5
following a purchase from 25/01/2025
Package received! Bravo for the professionalism of the order picker! Very satisfied
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A
Alessandro C.
Rating: 5 out of 5
following a purchase from 24/01/2025
Time will tell if I made good purchases. I got along very well with the store, both in terms of advice and shipping. I would have liked it if the shipping costs had been lower to keep the savings that were there anyway. I recommend shopping at Mundo Surf.
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Eduardo A.
Rating: 5 out of 5
following a purchase from 22/01/2025
Good service.
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Piotr L.
Rating: 5 out of 5
following a purchase from 20/01/2025
perfect
M
MIGUEL ÁNGEL O.
Rating: 5 out of 5
following a purchase from 22/01/2025
Everything great, communication very good, shipping fast and well, the goods, Oneill wetsuit size M( I'm 173cm and weigh 72kg) perfect. I would buy again.
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Carlos M.
Rating: 5 out of 5
following a purchase from 23/01/2025
Everything was perfect.
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Jean Marie B.
Rating: 5 out of 5
following a purchase from 21/01/2025
Received quickly, the covers are quick and easy to install. The assembly and fabrics give a qualitative effect. To be seen in use.
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H
Hector R.
Rating: 5 out of 5
following a purchase from 18/01/2025
Everything was great. The wetsuit, good and at a good price. The website, first class. And the information and transportation, very good.
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F
Francisco B.
Rating: 5 out of 5
following a purchase from 01/01/2025
Product (fins) in accordance with the description and delivered in good condition.
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David N.
Rating: 5 out of 5
following a purchase from 15/01/2025
Serious and fast
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ANTHONY N.
Rating: 5 out of 5
following a purchase from 14/01/2025
Good services and products
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B
benoit L.
Rating: 5 out of 5
following a purchase from 15/01/2025
Very satisfied
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Alberto F.
Rating: 5 out of 5
following a purchase from 17/01/2025
Thank you very much
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Mario M.
Rating: 5 out of 5
following a purchase from 14/01/2025
All as expected Thank you
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J
Jose Maria M.
Rating: 1 out of 5
following a purchase from 16/01/2025
I wanted to return two shirts and it's at my own expense. I will never order anything here again.
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Response from Mundo-Surf
Hello José María. As we indicate in our returns policy, they are processed by means of the transport that the customer decides and under its cost.

We hope this has been clarified. You can check it in the general conditions of our online store.

Best regards. Ignacio from customer service.
A
Alvaro P.
Rating: 5 out of 5
following a purchase from 16/01/2025
Everything is great! Very fast
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Laurent M.
Rating: 4 out of 5
following a purchase from 24/12/2024
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
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Yeray denis S.
Rating: 5 out of 5
following a purchase from 01/01/2025
Everything perfect
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Lionel V.
Rating: 5 out of 5
following a purchase from 13/01/2025
Available and efficient team. Fair prices. I recommend
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F
Friedrich S.
Rating: 5 out of 5
following a purchase from 31/12/2024
A clear recommendation! I was informed about every step of my order and always had a good feeling. The products arrived exactly as expected, well packaged and without damage. Thank you Mundo-Surf 🤙
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B
Benjamin P.
Rating: 5 out of 5
following a purchase from 12/01/2025
perfect surfskate!
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B
Bartosz W.
Rating: 5 out of 5
following a purchase from 07/07/2024
All Good!
J
jesus R.
Rating: 5 out of 5
following a purchase from 14/01/2025
Everything fast and on schedule
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MARIA S.
Rating: 5 out of 5
following a purchase from 29/12/2024
Fast shipping. Very satisfied.
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Aleksandr S.
Rating: 5 out of 5
following a purchase from 08/01/2025
Very fast. Thank you
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José Fernando C.
Rating: 5 out of 5
following a purchase from 30/12/2024
Fast and well packed.
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Davide M.
Rating: 5 out of 5
following a purchase from 03/01/2025
Great products and fast shipping . Satisfied
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E
Ester D.
Rating: 5 out of 5
following a purchase from 04/01/2025
Efficient
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DAVID G.
Rating: 5 out of 5
following a purchase from 07/01/2025
All correct. Well packed. Arrived very fast.
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Vincenzo E.
Rating: 5 out of 5
following a purchase from 25/12/2024
Fast and professional!
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F
Francesco C.
Rating: 5 out of 5
following a purchase from 02/01/2025
Perfect service and quality of the prduct
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