Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 4 and 5 stars

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J
JUAN ANTONIO V.
Rating: 5 out of 5
following a purchase from 18/01/2024
Everything perfect, thank you very much 🙏 🤙.
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Jeremuah M.
Rating: 5 out of 5
following a purchase from 30/12/2023
shipping is fast but the order sent was lacking one piece. It may have been inadvertently miscounted.
S
Sylvia K.
Rating: 5 out of 5
following a purchase from 17/12/2023
The purchase was easy and they took care of my questions and needs. Thank you!
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Fabrizio M.
Rating: 5 out of 5
following a purchase from 26/12/2023
Super professional team, fast delivery. I am very happy
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Israel M.
Rating: 5 out of 5
following a purchase from 15/01/2024
Ok
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bruno V.
Rating: 1 out of 5
following a purchase from 08/01/2024
The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.
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Response from Mundo-Surf
Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)


Best regards.
Ignacio from customer service.
M
Marina L.
Rating: 5 out of 5
following a purchase from 11/01/2024
Encomenda chegou super rapidamente.
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Silvia M.
Rating: 5 out of 5
following a purchase from 24/12/2023
They helped me at all times during the follow-up of my order.
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Ainhoa B.
Rating: 5 out of 5
following a purchase from 10/01/2024
Perfect, highly recommended
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Martin H.
Rating: 5 out of 5
following a purchase from 16/11/2023
Awesome Board, Overall I had a good experience!
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antonio S.
Rating: 5 out of 5
following a purchase from 28/12/2023
Very good deal 🤝
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Adrian C.
Rating: 5 out of 5
following a purchase from 08/01/2024
Super fast and correct
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Simão C.
Rating: 1 out of 5
following a purchase from 31/12/2023
I did not receive the order.
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Response from Mundo-Surf
Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.

Best regards.
Ignacio, Customer Service.
A
Alexander R.
Rating: 5 out of 5
following a purchase from 17/12/2023
Everything perfect 👌
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Maria Dolores J.
Rating: 5 out of 5
following a purchase from 20/12/2023
It came fast and was perfectly and well packaged.
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Enrique Alberto L.
Rating: 5 out of 5
following a purchase from 06/01/2024
Excellent product and fast delivery
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alejandro C.
Rating: 5 out of 5
following a purchase from 07/01/2024
Very fast shipping and everything correct
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raimundo M.
Rating: 5 out of 5
following a purchase from 07/01/2024
Everything perfect Fast and trouble free
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Jorge N.
Rating: 5 out of 5
following a purchase from 04/01/2024
Good prices, fast delivery
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markos E.
Rating: 5 out of 5
following a purchase from 05/01/2024
Everything perfect, very well packaged product and fast shipping.
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Carlos B.
Rating: 5 out of 5
following a purchase from 03/01/2024
Fast delivery
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Jose Luis G.
Rating: 2 out of 5
following a purchase from 11/12/2023
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
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Response from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.

Best regards.
Ignacio from customer service.
P
Purificacion H.
Rating: 5 out of 5
following a purchase from 15/12/2023
Very good service
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 02/01/2024
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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Dimitri B.
Rating: 5 out of 5
following a purchase from 31/12/2023
!
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cristina F.
Rating: 2 out of 5
following a purchase from 20/12/2023
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
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Response from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.

We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
O
Olivia Victoria D.
Rating: 5 out of 5
following a purchase from 04/01/2024
Quality products and the package arrived in less than 24 hours.
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Javier R.
Rating: 5 out of 5
following a purchase from 04/01/2024
Everything went as expected. Perfect!
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Jose Manuel G.
Rating: 5 out of 5
following a purchase from 02/01/2024
Material de 1°
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Alejandro C.
Rating: 5 out of 5
following a purchase from 02/01/2024
Ok
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cristina L.
Rating: 5 out of 5
following a purchase from 30/12/2023
Very good
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Gwilherm T.
Rating: 5 out of 5
following a purchase from 30/12/2023
Very good!
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Rafael L.
Rating: 5 out of 5
following a purchase from 02/01/2024
Fully satisfied
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Fernando R.
Rating: 5 out of 5
following a purchase from 30/12/2023
All correct.
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Maria R.
Rating: 5 out of 5
following a purchase from 26/12/2023
Muito Bom
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María Eulalia R.
Rating: 5 out of 5
following a purchase from 29/12/2023
Easy to perform and fast service
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Irene G.
Rating: 5 out of 5
following a purchase from 02/01/2024
Everything is perfect. The product, the service, the information provided (fast and clear). Thank you for everything.
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macarena C.
Rating: 5 out of 5
following a purchase from 02/01/2024
Everything is perfect!
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juan antonio H.
Rating: 5 out of 5
following a purchase from 27/12/2023
Great professionals, fast solutions. The order arrived perfectly packed and in 24h being in holidays. Highly recommended and this is what Uncle Ray from Campo Loco says.
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F
fatima C.
Rating: 5 out of 5
following a purchase from 28/12/2023
5
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