Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2, 4 and 5 stars

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S
Sebastian M.
Rating: 5 out of 5
following a purchase from 16/08/2023
Good, although stock should apply
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D
David J.
Rating: 5 out of 5
following a purchase from 26/08/2023
Fast delivery and product conforms
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G
Gianluigi C.
Rating: 5 out of 5
following a purchase from 24/08/2023
Super professional
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S
Stephan W.
Rating: 5 out of 5
following a purchase from 21/08/2023
I was completely satisfied with the service, incl. prompt shipping.
G
Gudrun O.
Rating: 5 out of 5
following a purchase from 26/08/2023
Mundo-Surf has an exclusive selection of products. Even though they are not located in Germany, the delivery went very quickly. Warmest recommendation!
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P
Pablo F.
Rating: 5 out of 5
following a purchase from 22/08/2023
All ok
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A
Antonio S.
Rating: 5 out of 5
following a purchase from 28/08/2023
Very good in general, I have ordered several times and everything always arrives perfectly.
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jean-francois R.
Rating: 5 out of 5
following a purchase from 26/08/2023
Perfect
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M
Martin A.
Rating: 5 out of 5
following a purchase from 26/08/2023
Highly recommended
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R
Rodrigo F.
Rating: 5 out of 5
following a purchase from 28/08/2023
Excellent, expeditious. I will continue to buy from them, they have everything I need.
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LLUÍS C.
Rating: 5 out of 5
following a purchase from 24/08/2023
Everything perfect! Competitive price. I repeat and recommend
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T
Tomás C.
Rating: 5 out of 5
following a purchase from 23/08/2023
Everything was great and they made it easy for me to ship to where I was on vacation surfing. Thank you very much!
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A
Adán R.
Rating: 5 out of 5
following a purchase from 08/08/2023
I am satisfied with the purchase
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Olivier Q.
Rating: 5 out of 5
following a purchase from 14/08/2023
Good transaction
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Alberto C.
Rating: 5 out of 5
following a purchase from 22/08/2023
Wide variety of products. Good price. I bought an O'neill Hammer 3/2 wetsuit at a good price and in 24 hours it was at home.
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M
Mario S.
Rating: 5 out of 5
following a purchase from 31/07/2023
Incredible experience I was personally attended
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Javier T.
Rating: 5 out of 5
following a purchase from 21/08/2023
All great
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G
Gregory K.
Rating: 5 out of 5
following a purchase from 09/08/2023
Excellent service.
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J
José Javier M.
Rating: 5 out of 5
following a purchase from 21/08/2023
Great, my parcel arrived fast
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FRANCISCO JAVIER R.
Rating: 5 out of 5
following a purchase from 08/08/2023
I received everything in perfect condition.
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J
Javier P.
Rating: 5 out of 5
following a purchase from 15/08/2023
Fast shipping, attentive service
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G
Gabriele R.
Rating: 5 out of 5
following a purchase from 20/08/2023
All very clear, package received from Spain to Italy in a short time. TOP seller
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X
Xavier T.
Rating: 5 out of 5
following a purchase from 15/08/2023
Very good product
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F
Fernando Jorge D.
Rating: 5 out of 5
following a purchase from 13/08/2023
Good service
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P
Pascal R.
Rating: 5 out of 5
following a purchase from 20/08/2023
Top
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J
jaime R.
Rating: 5 out of 5
following a purchase from 19/08/2023
Everything perfect
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Jose Juan A.
Rating: 5 out of 5
following a purchase from 21/08/2023
Fast shipping and correct prices.
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G
german V.
Rating: 5 out of 5
following a purchase from 20/08/2023
Perfect!
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K
Kevin N.
Rating: 5 out of 5
following a purchase from 19/08/2023
Tout est parfait
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R
Rui D.
Rating: 5 out of 5
following a purchase from 18/08/2023
Funciona muito bem!
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J
Joao F.
Rating: 5 out of 5
following a purchase from 21/08/2023
BOM
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X
Xabier G.
Rating: 2 out of 5
following a purchase from 08/08/2023
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
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Response from Mundo-Surf
Bonjour Xabier,

Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.

Remarques,

Sébastien
P
Pepe R.
Rating: 1 out of 5
following a purchase from 20/08/2023
They have a lot of room for improvement in this aspect compared to the competition and other online stores in different sectors.
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Response from Mundo-Surf
Bonjour Pepe,

Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.

Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Sébastien
C
Cayetano M.
Rating: 5 out of 5
following a purchase from 19/08/2023
Excellent management, both in the purchase and after-sales service.
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C
chiara G.
Rating: 5 out of 5
following a purchase from 12/08/2023
Top seller. App improvable
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C
Cecilia Nahir E.
Rating: 5 out of 5
following a purchase from 21/08/2023
Excellent, I placed an order and it arrived the next day, thank you very much.
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C
Cornelia I.
Rating: 5 out of 5
following a purchase from 15/08/2023
Everything fine
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M
matteo S.
Rating: 5 out of 5
following a purchase from 13/08/2023
All right!
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C
Celeste P.
Rating: 5 out of 5
following a purchase from 18/08/2023
Amazing! Super fast, material 10 points! I will buy again.
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F
Francesc T.
Rating: 5 out of 5
following a purchase from 18/08/2023
A fast and very efficient service!
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