Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays.
When contacting mundo surf, I get no feed-back from them.
Would not recommend to buy from them.
Response from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
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Sebastian R.
Rating: 1 out of 5
following a purchase from 11/07/2022
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
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Response from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
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Maria L.
Rating: 5 out of 5
following a purchase from 10/07/2022
Good site navigation, could have a product comparator, fast delivery.
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João Paulo M.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very fast, thank you
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Jorge B.
Rating: 5 out of 5
following a purchase from 07/07/2022
Easy to order and very fast delivery of the product.
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Grégoire B.
Rating: 1 out of 5
following a purchase from 19/06/2022
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
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Response from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
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lorenzo D.
Rating: 2 out of 5
following a purchase from 27/06/2022
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 05/07/2022
FAST AND RELIABLE SERVICE
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Antoine D.
Rating: 5 out of 5
following a purchase from 05/07/2022
Super légal Rapidinho Oprimo Parabéns!
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Joelle M.
Rating: 5 out of 5
following a purchase from 05/07/2022
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
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tommy L.
Rating: 5 out of 5
following a purchase from 04/07/2022
top quality, fast delivery and compliant product!
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Miguel F.
Rating: 5 out of 5
following a purchase from 01/07/2022
The order arrived very quickly to me. Very good service and customer care.
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Fernando V.
Rating: 5 out of 5
following a purchase from 29/06/2022
Good offer, very correct everything, overall, happy!
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Miguel C.
Rating: 5 out of 5
following a purchase from 26/06/2022
all ok,.
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Carlota G.
Rating: 5 out of 5
following a purchase from 27/06/2022
Excellent customer service
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Josep Joan R.
Rating: 5 out of 5
following a purchase from 27/06/2022
The only thing to comment is that in the app if I put it in Spanish it does not enter the pages to see the material. I put it in English and it works. App for iphone For the rest perfect!
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Luiz Henrique M.
Rating: 5 out of 5
following a purchase from 21/06/2022
Excellent experience of international purchase, product well packed and fast delivery in Brazil.
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Daniela R.
Rating: 5 out of 5
following a purchase from 22/06/2022
Very good
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Versoprobo SCS V.
Rating: 5 out of 5
following a purchase from 22/06/2022
top!!!!
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Lourenço V.
Rating: 5 out of 5
following a purchase from 23/06/2022
Everything perfect, they helped me by chat and everything perfect. Fast delivery.
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Pedro V.
Rating: 5 out of 5
following a purchase from 16/06/2022
Correu tudo 5 estrelas. Fast response to my e-mails, chat on the site, order delivery, order status... Espetáculo. Recomendo. Compre sem se preocupar.
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José Maria S.
Rating: 5 out of 5
following a purchase from 18/06/2022
Good as always, fast
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Catarina A.
Rating: 5 out of 5
following a purchase from 20/06/2022
The products I purchased arrived in excellent condition, within the expected delivery time, and correspond to the description and image.
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Emily W.
Rating: 5 out of 5
following a purchase from 20/06/2022
Mundo Surf was super fast in delivering my wetsuit dryer to Portugal! They had great communication. Would highly recommend ordering from this awesome shop. Many thanks!
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Jozabed P.
Rating: 5 out of 5
following a purchase from 18/06/2022
De 10! Sevillian company on top! Everything arrived super fast and in perfect condition. I had to ask a favor with the invoice and they took care of me luxury!
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Ramón G.
Rating: 5 out of 5
following a purchase from 20/06/2022
Navigation of the site is easy and intuitive. The information is phenomenal, they tell you, at every moment, where the order is. So I would buy again
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ROY S.
Rating: 1 out of 5
following a purchase from 26/05/2022
Because they didn't make me return an inadequate product
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Response from Mundo-Surf
Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.
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Cristina M.
Rating: 5 out of 5
following a purchase from 15/06/2022
Very friendly and always facilitating returns. All very well.
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Alicia M.
Rating: 5 out of 5
following a purchase from 14/06/2022
I have purchased several times and the truth is that I am very happy with this website.
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Andrea S.
Rating: 5 out of 5
following a purchase from 13/06/2022
The customer service people helped me a lot to choose the ideal wetsuit. 5/5 :)
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Jorge B.
Rating: 5 out of 5
following a purchase from 10/06/2022
The product at a good price, the courier is fast
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EPIFANIO M.
Rating: 5 out of 5
following a purchase from 10/06/2022
FAST AND TROUBLE-FREE SHIPPING TO THE CANARY ISLANDS
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Jesus A.
Rating: 5 out of 5
following a purchase from 08/06/2022
As always very satisfied with the purchase as well as with the quality of the products.
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viviane V.
Rating: 5 out of 5
following a purchase from 09/06/2022
Super site
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Michele M.
Rating: 5 out of 5
following a purchase from 03/06/2022
Recommended 100%, orders arrive very fast and customer service is very very good, fast and efficient, the store has micha variety of products and competitive prices, certainly I will return to.compar here!
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José R.
Rating: 5 out of 5
following a purchase from 27/05/2022
Perfect transaction. Very fast shipping.
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ALEJANDRO A.
Rating: 5 out of 5
following a purchase from 02/06/2022
Hello I am a man from the north, I bought a neoprene and another product for the first time in this store. I had a problem which was solved from day 1, I recommend 100% this store, I will buy again without a doubt. I already have all my products and I am very happy, both with the service of the store and with the workers themselves. I would like to mention Ignacio and Laura who are the people who have taken me through the whole process and have taken great care to ensure that everything went well. Thank you.
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José Manuel U.
Rating: 5 out of 5
following a purchase from 05/06/2022
Like all the other times I've shopped here, everything went great..... Very fast and trouble free
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Pablo E.
Rating: 5 out of 5
following a purchase from 25/05/2022
Fast delivery, material in perfect condition. Very good service.
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Cristina C.
Rating: 5 out of 5
following a purchase from 06/06/2022
great customer service, they recommend you very well if you have any doubts.
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