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C
Rating: 5 out of 5
Seriousness and excellent service
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Fast service, wide offer and they are very friendly!
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C
Rating: 5 out of 5
Great site fast great products
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C
Rating: 5 out of 5
Fast, well conditioned and good price
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C
Rating: 5 out of 5
The order arrived in less than 3 days, everything was fine.
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C
Rating: 5 out of 5
Fast and efficient service. Very satisfied with the purchase and the handling of the purchase.
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C
Rating: 5 out of 5
The skate is great, arrived in perfect condition and very well packed. Everything as expected.
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C
Rating: 5 out of 5
They sell to the Canary Islands, which is appreciated. The order arrived quickly and as advertised.
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C
Rating: 5 out of 5
Thank you very much
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V
Rating: 2 out of 5
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Rating: 5 out of 5
great site i had never used it
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C
Rating: 5 out of 5
Fast delivery, great products at the right price. Wide assortment.
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C
Rating: 5 out of 5
Everything was great: from the first moment the tracking allowed me to see that the product was working and it arrived in 2 days to my house! What to say? That Mundo Surf is a serious company that does things well: thank you!
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V
Rating: 1 out of 5
Product not like shown, unfriendly and not helpful staff.
Never again!
Never again!
Response from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
V
Rating: 5 out of 5
All good
A
Rating: 5 out of 5
Hola package arrived quickly ordered September 05 received September 09 at noon the bodyboard was well protected in the box thank you Mundo-Surf soon
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C
Rating: 5 out of 5
Quick delivery. I made a mistake when ordering and the guy who attended me, I think Rafa, solved it in a moment.
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V
Rating: 5 out of 5
All good :)
C
Rating: 4 out of 5
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
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C
Rating: 5 out of 5
Store with many products. Very helpful and complete descriptions to guide you in your purchase according to your experience level.
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C
Rating: 5 out of 5
Prefect
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C
Rating: 5 out of 5
Top!
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C
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
The order arrived correctly without delays
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C
Rating: 1 out of 5
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
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Response from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
C
Rating: 5 out of 5
The order arrived on schedule and in perfect condition.
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C
Rating: 5 out of 5
Great range of models and sizes and very fast shipping. ????
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C
Rating: 1 out of 5
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
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I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
Response from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
V
Rating: 5 out of 5
Great product, amazing design.
C
Rating: 5 out of 5
very good!
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C
Rating: 5 out of 5
Very good attention and fast service.
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C
Rating: 5 out of 5
The size of the suit is correct, thanks to the published size chart. Fast shipping, everything perfect
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V
Rating: 5 out of 5
What a great service! Great equipment available, ordered and sent in no timeë!
I am very happy!
I am very happy!
C
Rating: 5 out of 5
Fast and reliable
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C
Rating: 5 out of 5
Excellent service. Shipping on time. Gorgeous Guisse table. Works beautifully. Recommended site for online purchases. Thank you.
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C
Rating: 5 out of 5
I have purchased from them on several occasions. Professional and fast shipping!
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C
Rating: 5 out of 5
The order arrived very quickly.
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C
Rating: 5 out of 5
Seriousness and speed! A pleasure to buy in this store
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C
Rating: 5 out of 5
Two days delivery everything very easy! Thank you!
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C
Rating: 4 out of 5
Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.
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