Customer reviews of Mundo-Surf

I just received the package today, Monday, October 12, even though I ordered it on September 17.....

I was looking for a wetsuit for children. It arrived quickly, and the item is very good. The sizes listed on the website are reliable, and I recommend following them to avoid getting the wrong size.

I send quickly and everything is perfect

The correct shipment. The product is as sold. But the expiration dates should be checked a bit, it is advertised for 8 to 12 months and the previous jar did not reach 8 months and has been stored properly. I know the logistics of these products is complicated... I would put a packaging date to be aware of the usage period. Thank you

I was missing a little information for the repair kits

The perfect process. Geacuas

Only downside was the shipping cost

Store with a lot of choices, friendly and attentive staff THANK YOU

Everything perfect with a little bit delayed pickup.

I decided on the cap model since the one I picked clearly stated size: S/M on the website and when it arrived, the product label says one size. If I had known, I would have chosen another model, as I opted for this one because of the size.

Several months of waiting, when delivered not the right color and therefore all the inconvenience of returning the wrong board and the time lost in various contacts, then again several months of waiting... I ask for a commercial gesture and when the right board arrives, a low-quality pad received as compensation... While I had requested a transport cover and other accessories and stickers. Frankly, it is a lack of consideration for the customer!! (I remain polite but do not think otherwise) I absolutely do not recommend this company

A small reference issue but a responsive and perfect customer service.

Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.

One more sticker that is

I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.

Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.

I am very disappointed as I have not received my ordered and already paid goods.

I can only advise against buying from this store. I was cheated there twice. The first time I wanted to buy funboard fins. The picture and description showed short, round fins. However, long, pointed fins were delivered. When I complained about it, I only received the response: "You got your fins. If you don't like them, send them back at your own expense." That cost me 20 € in shipping to Spain. The second time I bought a Bodyboard Pride Spartan "46". According to the description, it was supposed to have a Surlyn bottom slick, but it was actually built with only an HDPE slick. After I raised this issue, I had to wait ten days until the shop supposedly clarified everything with the manufacturer – that would have been fine. After that, I was offered either a 20% discount or a refund. I chose the refund. Then there were two alleged pickup dates with GLS, but no one showed up. The customer service manager Sebastian apparently didn't create any order with GLS, but just pretended to. I then requested a return label, as the package can also be dropped off at the parcel shop. I received several emails with the text "We are sending you a return label," but without an attachment. After that, it was only said that they were working on creating one. Finally, I sent the goods back myself at my own expense after four weeks. Very bad experience with this shop. Conclusion: If you want to receive something that does not match the description and then have to send it back at your own expense, then this store is perfect for you.

I'm sorry but adding up everything I've spent in your store, you've never had the courtesy to give me a sticker how sad..

very fast

I don't like that you don't refund the money within a very few days and especially I don't like having to pay for shipping when I make a return, so it's unlikely that I will shop at your store again.

The delivery was very fast and the product well packaged, quite satisfied with the purchase because it was discounted. The costs borne by the customer for the return remain a limitation.

I placed an order for polyester resin to repair a surfboard, the order arrived defective, with the product dry. They did not take responsibility for exchanges or returns. They said to file a complaint with consumer services if I disagreed.

I didn't receive one of the ordered articles. Customer support doesn't react. Do not recommend.

I ordered neoprene gloves and it took 2 weeks maybe more to arrive. At the end I had to go away so I still didnt receive the package. 😞 Usually when i order oninternet it takes 5 work days.

Fast flawless and timely delivery - the usual shipping and delivery notification was missing, so it was a surprise delivery. Otherwise everything perfect.

Delivered on time

The purchased product is fantastic. Not so much the delivery.

I don't put less because I can't, I receive a product of very poor quality and a different color, and they tell me that's what it is, that if I want to return it, the return costs will be at my expense, shameful to say the least, I will never buy here again. I do not recommend it at all.

Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding

Cool

Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.

I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange

The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!

There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended

Not offering free returns in 2025 is unacceptable

I have completed the return process of a product as specified on the page and I have not received a response.

Delivered on time without any issues. Just some difficulty in tracking the package at the time of shipment: I received the information about the imminent delivery from the courier only on the same day... however, without any problem.