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C
Rating: 4 out of 5
The website was down when I tried to log in and I received the shirt wrinkled. But otherwise perfect
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 2 out of 5
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
C
Rating: 4 out of 5
Muito rapido o envio muito bom
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C
Rating: 1 out of 5
Order arrived 2 days later than expected
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Response from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
C
Rating: 4 out of 5
Very expensive shipping costs for small items.
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C
Rating: 4 out of 5
Good and intuitive platform
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C
Rating: 2 out of 5
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
C
Rating: 4 out of 5
All good!
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C
Rating: 4 out of 5
all ok
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C
Rating: 2 out of 5
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Fast, efficient and the product matches 100% with the description and pictures.
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C
Rating: 4 out of 5
Like amazon
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C
Rating: 4 out of 5
very easy application
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C
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Well
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A
Rating: 1 out of 5
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
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Response from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
C
Rating: 4 out of 5
All correct
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C
Rating: 4 out of 5
Quick
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C
Rating: 4 out of 5
Very good customer service online. I do not agree with the shipping and return shipping costs. I had to pay for both.
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Response from Mundo-Surf
Hello Federico and thank you for your review! Shipping costs are free for orders over 99 and delivery in mainland Spain, excluding foam and pre-shape. In your case the order was 65, so the system has charged you shipping. The return is free for orders paid by Paypal, according to the conditions of the service offered by Paypal. Regards Laura
C
Rating: 4 out of 5
houve um problema na entraga, mas tirando isso correu bastante bem! \o/
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C
Rating: 4 out of 5
tudo ok, boa compra
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C
Rating: 4 out of 5
satisfied with purchase and shipment
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C
Rating: 4 out of 5
I will definitely order again from mundo surf, everything is correct in terms of delivery time, order, etc... Very professional and very good products. The only negative point is not having received any discount for the next purchase, since the order amounted to 200 euros. I imagined that they would send me one, but it has not been so ... I know that other online stores do it when you exceed a purchase of more than 100 euros. Otherwise everything was great.
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C
Rating: 4 out of 5
I would improve prices
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C
Rating: 4 out of 5
I missed some information about the product on the website, but the delivery was very fast and it turned out to be the product I was looking for.
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V
Rating: 4 out of 5
no hablo spagnol. Perfection does not exist so 4 is good
C
Rating: 4 out of 5
Arrived well
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C
Rating: 4 out of 5
Fantastic
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C
Rating: 4 out of 5
Correct
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C
Rating: 4 out of 5
Very fast and good service as always
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C
Rating: 4 out of 5
the management of the order, it worked well.
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C
Rating: 4 out of 5
Good quality products, fast shipping.
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C
Rating: 4 out of 5
The only thing I would improve is the delivery time :)
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A
Rating: 4 out of 5
Perfect order and delivery, except for the drift system, but the team listened and we got along just fine!
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A
Rating: 4 out of 5
Fast and well packaged. All good stuff. Thank you.
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C
Rating: 4 out of 5
Everything worked perfectly although it did not arrive the next day.
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C
Rating: 4 out of 5
A very intuitive website, complete and as for shipping... very fast.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Satisfeta amb la meva compra, tot de qualitat.
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