Customer reviews of Mundo-Surf

I tried to request an exchange instead of a return due to confusion with the color and was not given the option.

Good

Lousy. Having them change their shipping provider would help my decision on future purchases.

I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.

Vale o pessoal quer surfe.

fast and accurate shop

Everything arrived well and fast, and the products were just as explained on the website.

Perfect... The Fifth Star is for the Lord

I ordered a surf bag that never arrived.

Unfortunately, I will not buy again after my bad experience and I do not recommend it to anyone. They do not give solutions

Fast delivery and truthfulness in the product.

Neither of the two orders have arrived yet this is unbelievable.

Too much time fr the delivery

Punctual! but the package was damaged and poorly protected. Contents in good condition.

Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.

Overall good.

Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.

Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.

The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.

Fast and efficient delivery. Products as described.

Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!

This is the second time I have bought from this store and I will surely buy again.

Last time. After-sales service FATAL....

Does not comply with what is written on the website (shipping-payment).

I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.

Arrived on time, everything well packed, good experience, I will repeat.

I have tried to contact an assistant and have never received a response.

Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?

DU CHOIX

???????

The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.

Good sales and customer service.

Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.

Waht a pity, fins arrived broken, probabely not your fault

Product not like shown, unfriendly and not helpful staff.
Never again!

All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.

I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.

The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website

Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.

They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.