Customer reviews of Mundo-Surf

Good morning Marco, We apologize for the delay in delivery of your order, it is not normal for it to take so many days to make delivery. We have spoken with the shipping company and they have confirmed that your order is being delivered. I hope you enjoy your surf cover. I wish you the best Laura

Good afternoon Batista, We are sorry to hear that you had a bad experience buying from us. We have sent the board you bought from us, that is a JS Monsta Box HyFi easy rider in 6'2. As you have been able to see in the official JS catalog that we have sent you by mail, there is only one model of Monsta Box. There is no 2020 model and no 2020 model. Even so, if this surfboard is not to your liking you can return it without any problem, we will be happy to help you choose another one instead or if you prefer we will refund you. Best regards Sebastian

Good morning Santiago, We are sorry to hear that you have not yet received your orders. Some of the orders to the Canary Islands are suffering a long delay because customs is holding them for a while, and we don't know why. My colleague Ignacio talks to them every day trying to solve the problem. We hope it will be solved soon and you can receive them as soon as possible and enjoy them. Best regards Laura

Good morning Luiz, I am very sorry for the delay in the delivery of your order, I have just spoken with the transport agency and they tell me that it is in delivery today. I hope you enjoy your products. Best regards Laura

Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura

Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.

Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura

Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura

Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura

Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.

Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.

Good morning Sergio, We see that your package left on October 4th to Belgium, we tried to deliver it on the 8th but there was no one at home, and it was finally delivered on October 11th. Could you please tell me what problem you have had with GLS so that I can discuss it with them? Regards Sebas Customer Service

Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.

Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian

Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service

Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service

Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service

Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service

Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service

Hello Jeroen, we are sorry for the error with the shipment of your holster. As we discussed on the phone, we will pick up your holster today and reimburse you as soon as we receive it. Best regards and good luck Ignacio, After Sales Manager.

Hello Matias, Your order consists of two repair kits with catalytic converter. As our colleagues explained to you on the phone, all the material has its identification label, both the resin and the kerosene wax. The only can that does not have its label is the catalytic converter, which was sent so that you did not have to wait for your order. It is the only one not labeled. What our colleagues also told you was that you should smell the two cans of catalyst so that you could check that they were both the same. If it has been an inconvenience, we apologize for that. We hope that your question is resolved, that you have received everything correctly and on time. Best regards and good waves. Ignacio, After-sales Manager.

Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.