Customer reviews of Mundo-Surf

Reliable products and fast delivery

the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.

They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....

Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks

It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.

Good

The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.

all good, except for the logistical status in the waiting area

There was a problem with the size of the combination and returning the product is not very simple. But customer service is very helpful

Well

Good shipping service. Fast and the contents arrived in perfect condition.

I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.

I had to contact them by phone and the person who attended me was very kind and direct.

It has a wide range of items, but not always in stock.

Great team and support

Not bad.

Perfect, fast service and very correct attention.

great!

The payment method was defaulting to a finance company should change that, otherwise all good.

everything fine. Delivery processing and product good quality. Just does not quite correspond to the color of the picture.is darker

All very well

Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...

I have shopped here several times, I really like their fast delivery.

Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.

After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...

It took a long time for my order to arrive.

Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.

My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me €47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.

My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.

Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.

Arrived 1 day later than expected, otherwise everything perfect!

all good, fast shipping and no problems

GLS did not deliver the order on time and we were unable to deliver it on Epiphany.

The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice

As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.

The navigation is very intuitive and the customer service is unbeatable.

Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.

Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!

I still haven't received the skateboard and I've been waiting for a month.

All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.