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E
Rating: 5 out of 5
Everything perfect, as always
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 1, 2 and 5 stars
Reset filtersB
Rating: 5 out of 5
Confirm order
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E
Rating: 5 out of 5
everything is easy ordering, payment, fast delivery and the products are as expected.
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A
Rating: 5 out of 5
Everything very fast and good!
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N
Rating: 5 out of 5
Fast and effective help through the web chat! Thank you!
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F
Rating: 5 out of 5
Excellent and confirmed excellent
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R
Rating: 5 out of 5
Everything great, very happy
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F
Rating: 5 out of 5
Very good, especially management, what was not so good is the transport company took longer than expected to deliver the package, it took more than 4 days and it was already in delivery on the second day after I placed the order.
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J
Rating: 5 out of 5
Top quality. Fast, efficient delivery. Good packaging. In short, I recommend
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L
Rating: 5 out of 5
Perfect
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R
Rating: 5 out of 5
Everything perfect and the shipping is super fast!
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G
Rating: 5 out of 5
Very nice and thank you for the speed and your commitment... gracias🤙🏽
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L
Rating: 1 out of 5
All okkk
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Response from Mundo-Surf
the customer has made a mistake with the rating. He is satisfied with the service and asks us to re-rate the review.
J
Rating: 5 out of 5
Very serious site, compliant order and fast shipping.
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I
Rating: 5 out of 5
Very fast service and product just like on the web.... brutal!
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M
Rating: 5 out of 5
All ok. Fast shipping and perfectly packed
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M
Rating: 5 out of 5
Tudo perfeito
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A
Rating: 5 out of 5
Very good service.
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L
Rating: 5 out of 5
Perfeito
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S
Rating: 5 out of 5
In 24h neoprene at home
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R
Rating: 5 out of 5
Good communication with both the company and the transport.
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C
Rating: 5 out of 5
Fast and efficient, I highly recommend
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A
Rating: 5 out of 5
Fast delivery and good product
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T
Rating: 5 out of 5
Very happy with my purchase, great choice, fast delivery and products completely compliant.
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B
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Everything correct and on time.
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K
Rating: 2 out of 5
The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.
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Response from Mundo-Surf
Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
F
Rating: 5 out of 5
Very fast and efficient
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G
Rating: 5 out of 5
Highly recommended store, just need to improve product info
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M
Rating: 5 out of 5
Very well on time
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S
Rating: 5 out of 5
Perfecto como siempre!
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M
Rating: 5 out of 5
Very good surf shop on line
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G
Rating: 5 out of 5
Phenomenal. Super attentive, when I had a problem with the delivery address they immediately got in touch to solve it.
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F
Rating: 5 out of 5
Perfect service. Delivery on time. Perfect product. Thank you.
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U
Rating: 5 out of 5
Everything Fine
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J
Rating: 5 out of 5
Very good service, fast delivery. Thank you
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A
Rating: 5 out of 5
I received everything well and quickly
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B
Rating: 5 out of 5
Great experience! Fast and on time delivery!
M
Rating: 5 out of 5
Fast and effective! Thank you team
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