Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2 and 5 stars

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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/01/2021
Everything correct and fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/01/2021
FAST DELIVERY AND QUALITY PRODUCTS
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 01/01/2021
Brilliant customer service - thank you
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/12/2020
Very good service.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 01/01/2021
Perfect delivery and perfect product. I used half a day on the web to find this gloves due to very low stock in Europe.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 02/01/2021
GLS did not deliver the order on time and we were unable to deliver it on Epiphany.
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Response from Mundo-Surf
Hi Esther, Indeed they delivered on the 7th instead of the 5th as planned. Sorry for the inconvenience, Regards Sebas
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/01/2021
Excellent so far.
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 19/12/2020
Beautiful!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/01/2021
Muito rapido ! produtos impecaveis!! thanks!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/01/2021
They delivered in a timely manner. The information about the order and shipping was great.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/01/2021
No problems at all. Perfect shipping and always informed. A 10.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/12/2020
Good prices, very fast shipping. Highly recommended.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/12/2020
Ease of purchase, with great possibility of choice on the platform and super fast delivery.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/12/2020
Everything perfect
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 29/12/2020
As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.
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Response from Mundo-Surf
Good morning Maria, I am very sorry for the delay, we have done everything possible with the transport company, but they have not been able to deliver your package until January 11th. Greetings, Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 29/12/2020
The order arrived on time, well wrapped. No problems with Mundo Surf. And the item is of good quality, just what I was looking for.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 29/12/2020
They attended me perfectly through the chat, advising me and answering all my doubts.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/12/2020
Highly recommended. Fast, serious, and super cordial.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/12/2020
Very fast service.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/12/2020
Everything perfect, as always
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 27/12/2020
Very good service. No negative aspects to mention
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 15/12/2020
Everything was perfect. The product is as requested, arrived on time and I was kept informed at all times of the status of my order in a very special way. I will definitely repeat.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 16/12/2020
I bought a surfboard among other things. It arrived in 48 hours and in perfect condition. The surfboard was very well packaged and protected. I had to return some booties and no problem with the refund. I will buy again for sure.
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 26/12/2020
4
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/12/2020
Excellent quality and price and very good personal treatment
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 05/12/2020
I still haven't received the skateboard and I've been waiting for a month.
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Response from Mundo-Surf
Good morning Arturo, GLS tells us that they can not deliver your package because the address is incomplete, and we can not contact you by phone. Please send the correct address to [email protected] so we can solve the issue. Regards Sebas
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
perfect
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 22/12/2020
Very helpful staff for any information, order arrived quickly despite being under the holidays! And of course perfect item!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/12/2020
Quality and speed ?????
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/12/2020
All good.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/12/2020
They are very up to date with what they have in stock, they prepare the shipments quickly.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 16/12/2020
I had a slight problem with the carrier and the attention was excellent, in the end it was resolved but I felt supported at all times.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/12/2020
Speed and professionalism
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/12/2020
Always five stars! After a long time, always five stars! Thank you!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/12/2020
Very good and very fast
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/12/2020
Mundo-Surf a compre experiência fantástica, envio super rapido. Vou voltar a comprar... Já estou de olho a um kit Retro fish ;)
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/12/2020
a 10
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/11/2020
A friendly and efficient team
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/10/2020
The covid complicated my purchase by causing delays in the order. But they kept me informed and met the deadlines they mentioned.Couldn't ask for more.
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