Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 2 and 5 stars

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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/10/2020
tutto bene
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/10/2020
Very good treatment and fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/10/2020
They are very professional and friendly. Very good treatment
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
CLEAR!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 15/10/2020
Very good buy and excellent prior information both on the web and in your youtube videos. Thank you.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/10/2020
The website is super convenient and easy to choose the products and my order arrived the next day. Super satisfied. Congratulations!
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C
Compratore verificato
Rating: 1 out of 5
following a purchase from 29/09/2020
I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!
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Response from Mundo-Surf
Hi Diego, We are sincerely sorry for the delay in shipping your board. We ordered it on October 4, but could not ship it before October 14 from the European distributor. The board is expected to be delivered on October 26, here is the tracking link: https://connect.gefco.net/psc-portal/anonymous.html?locale=es&typeSearch=anonymousSearch#detailAnonymousTLIBox;id=E34C5BC8FA8E41E6B6B8AFFC7991C124;zipValue=62012 Sincerely Sebastian
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/09/2020
So far I'm very happy, let's see if they don't give in too much over time.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/10/2020
Always a success to buy on this site, the shipment arrived in 48h no more. I called customer service to find out when the order would arrive approximately and they informed me immediately and kindly. I will definitely repeat. If before they left you some detail in the shipment (kerosene tablet, etc) and had more stock, but I imagine it will be due to the situation.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/10/2020
Everything in order and immediate delivery!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Fast, efficient and as presented.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/10/2020
excellent and supe fast!!!!!!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/10/2020
The guys are great to deal with and give you lots of advice and options.
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V
Verified buyer
Rating: 1 out of 5
following a purchase from 04/09/2020
I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.
Response from Mundo-Surf
Hi Martino,
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 06/10/2020
Good service and product catalog.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
satisfied with my order. item conforms to specifications and delivery was fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/10/2020
....
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/10/2020
The board is damaged I have sent a complaint
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Response from Mundo-Surf
Hello Séverine, We have not received your complaint. Please send it to us using the following transport claim form: https://mundo-surf.formstack.com/forms/shipping_claims_reclamacion_de_transporte Sincerely, Sébastien Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Fast delivery. Product meets my expectations.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 04/10/2020
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
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Response from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/10/2020
fast service and good customer care
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/10/2020
Very nice...
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/09/2020
The order arrived quickly. Porém, no ato de entrega não foi exigida assinatura pelo que acho que deveria ter sido.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/10/2020
Super good product! It arrived in less than 24 hours. I will definitely come back to MundoSurf!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 29/09/2020
Very good deal, the order arrived in the estimated time and everything perfect, recommended 100%.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/10/2020
Good, fast and good communication!
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 04/08/2020
Fatal, it said three to 4 weeks, they made the board wrong, then they told me two weeks, it took 4 weeks, they told me they were going to send me a t-shirt, they didn't send anything. i got the board two months later, with the killas that i didn't ask for, fp of 2 and they gave me three.
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Response from Mundo-Surf
Good morning Alejandro, I am sorry for the delay we have had with your board. The first one was made on time, but it had a stain in the middle of the board, and we had to make it again. We have prioritized it, but it still took another 3 weeks. Regarding the free t-shirt, remind us about it in your next order, and we will send it to you without any problem. Regards Sebas Customer Service
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/09/2020
O produto corresponde exatamente a descrição Entrega muito rápida Boa embalagem.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 25/09/2020
Arrived very fast as always
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 28/09/2020
Very good service and very fast delivery.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/09/2020
Ignacio's attention and advice were excellent! In fact, I am going to order another table.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 25/09/2020
Always arrives very quickly. Impeccable service.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 26/09/2020
Delivered on time and in perfect condition.
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V
Verified buyer
Rating: 5 out of 5
following a purchase from 28/09/2020
All fast and reliable. Nice jobs.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 24/09/2020
All correct
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 25/09/2020
Só posso aplaudir!! a minha experiência nesta compra foi muito boa. Easy to find the desired product on the site. Very smooth online purchase process. Super fast delivery. Congratulations!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/09/2020
Received quickly and safely. Reliable
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Comprador verificado
Rating: 5 out of 5
following a purchase from 22/09/2020
Like a glove on my 14 year old son. Impeccable shipping service
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 22/09/2020
all ok
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/09/2020
Everything is perfect!
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