Customer reviews of Mundo-Surf

I decided on the cap model since the one I picked clearly stated size: S/M on the website and when it arrived, the product label says one size. If I had known, I would have chosen another model, as I opted for this one because of the size.

Several months of waiting, when delivered not the right color and therefore all the inconvenience of returning the wrong board and the time lost in various contacts, then again several months of waiting... I ask for a commercial gesture and when the right board arrives, a low-quality pad received as compensation... While I had requested a transport cover and other accessories and stickers. Frankly, it is a lack of consideration for the customer!! (I remain polite but do not think otherwise) I absolutely do not recommend this company

Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.

I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.

I am very disappointed as I have not received my ordered and already paid goods.

I can only advise against buying from this store. I was cheated there twice. The first time I wanted to buy funboard fins. The picture and description showed short, round fins. However, long, pointed fins were delivered. When I complained about it, I only received the response: "You got your fins. If you don't like them, send them back at your own expense." That cost me 20 € in shipping to Spain. The second time I bought a Bodyboard Pride Spartan "46". According to the description, it was supposed to have a Surlyn bottom slick, but it was actually built with only an HDPE slick. After I raised this issue, I had to wait ten days until the shop supposedly clarified everything with the manufacturer – that would have been fine. After that, I was offered either a 20% discount or a refund. I chose the refund. Then there were two alleged pickup dates with GLS, but no one showed up. The customer service manager Sebastian apparently didn't create any order with GLS, but just pretended to. I then requested a return label, as the package can also be dropped off at the parcel shop. I received several emails with the text "We are sending you a return label," but without an attachment. After that, it was only said that they were working on creating one. Finally, I sent the goods back myself at my own expense after four weeks. Very bad experience with this shop. Conclusion: If you want to receive something that does not match the description and then have to send it back at your own expense, then this store is perfect for you.

I'm sorry but adding up everything I've spent in your store, you've never had the courtesy to give me a sticker how sad..

I don't like that you don't refund the money within a very few days and especially I don't like having to pay for shipping when I make a return, so it's unlikely that I will shop at your store again.

I placed an order for polyester resin to repair a surfboard, the order arrived defective, with the product dry. They did not take responsibility for exchanges or returns. They said to file a complaint with consumer services if I disagreed.

I didn't receive one of the ordered articles. Customer support doesn't react. Do not recommend.

I ordered neoprene gloves and it took 2 weeks maybe more to arrive. At the end I had to go away so I still didnt receive the package. 😞 Usually when i order oninternet it takes 5 work days.

I don't put less because I can't, I receive a product of very poor quality and a different color, and they tell me that's what it is, that if I want to return it, the return costs will be at my expense, shameful to say the least, I will never buy here again. I do not recommend it at all.

Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding

Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.

I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange

The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!

Not offering free returns in 2025 is unacceptable

I have completed the return process of a product as specified on the page and I have not received a response.

Returns leave much to be desired. You should generate shipping labels.

Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.

I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.

Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.

Late delivery and payment problems

I wanted to return two shirts and it's at my own expense. I will never order anything here again.

I received my order in pitiful condition, dirty with marks that for some did not go away even with your suggestion to clean with alcohol. Of the two pairs of flippers, one had marks that didn't show up well on the photo sent and you felt that it wasn't damaged enough to be compensated. I was unable to make an exchange, fortunately this gift is intended for children, who may be less sensitive, but I had a hard time making them presentable. This is my first experience, but it will be my last with your site.

I placed the order on November 25th to be delivered on the 27th and on December 16th I still don't have the package or a solution.

I paid for a guaranteed ticket and it arrived a day late, making my order useless....

Very bad shipping!

The store well, pay 3 times the value to the collection company? Piece of thieves

I am still waiting for my order...

I have not received anything. My order has been returned. What can I do? I have not received my money back

My order still hasn't arrived. I want my money back.

I received the wrong order

Service disaster, erroneous shipment by picking (change of size on a Body Board), and inability to diligently manage the resolution of the incident (which in fact has not yet been resolved).

There was no charger and booklet in the box !!!!!!! What do I do now???

The parcel arrived damaged, the tail of the board is bent and I'm still waiting for a return to solve my problem!

Stop using GLS immediately, they are ruining your reputation.

Ocorreu algum erro no sistema e meu pedido veio completamente errado

The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.

I did not receive the order.