Customer reviews of Mundo-Surf

Too much time fr the delivery

Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.

Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!

Last time. After-sales service FATAL....

Does not comply with what is written on the website (shipping-payment).

I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.

I have tried to contact an assistant and have never received a response.

Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?

The service of mundo surf is very good. But the delivery service is a disaster, the worst service I have had to work with in the 15 years I have been shopping online all over the world. They should change the agency since delivery is part of the service.

Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.

Waht a pity, fins arrived broken, probabely not your fault

Product not like shown, unfriendly and not helpful staff.
Never again!

I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.

The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website

They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.

Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...

Bad shipping

I have received the kit purchased without the labels identifying the contents of the jars, and the answer when I contacted them was to smell the contents.

I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.

the board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.

They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....

Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks

great!

Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.

After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...

It took a long time for my order to arrive.

Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.

My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me €47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.

My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.

GLS did not deliver the order on time and we were unable to deliver it on Epiphany.

As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.

I still haven't received the skateboard and I've been waiting for a month.

I ordered 5 pack of wax and I only received 4 of it

Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...

Completely disappointed by my purchase from mundo-surf, which I chose for its "real-time stock management" and 2-4 day delivery if the order was placed before I don't know what time of day.
One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...

Delivery ist stated 1day. Major factor for order. Took a week!

I am sorry for the bad experience, I have been a surfer for 35 years and I have not bothered buying surf items, on the contrary I enjoy it. But I ordered two products and they delivered both wrongly.

The default purchase process offers the purchase through a financial company that contracts on your behalf for associated services.

I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!

I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.