Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 3, 4 and 5 stars

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P
Pepe R.
Rating: 1 out of 5
following a purchase from 20/08/2023
They have a lot of room for improvement in this aspect compared to the competition and other online stores in different sectors.
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Response from Mundo-Surf
Bonjour Pepe,

Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.

Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Sébastien
C
Cayetano M.
Rating: 5 out of 5
following a purchase from 19/08/2023
Excellent management, both in the purchase and after-sales service.
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chiara G.
Rating: 5 out of 5
following a purchase from 12/08/2023
Top seller. App improvable
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Cecilia Nahir E.
Rating: 5 out of 5
following a purchase from 21/08/2023
Excellent, I placed an order and it arrived the next day, thank you very much.
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Cornelia I.
Rating: 5 out of 5
following a purchase from 15/08/2023
Everything fine
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matteo S.
Rating: 5 out of 5
following a purchase from 13/08/2023
All right!
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Celeste P.
Rating: 5 out of 5
following a purchase from 18/08/2023
Amazing! Super fast, material 10 points! I will buy again.
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Francesc T.
Rating: 5 out of 5
following a purchase from 18/08/2023
A fast and very efficient service!
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Alex L.
Rating: 5 out of 5
following a purchase from 13/08/2023
Great wheels very happy.
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Bertrand B.
Rating: 5 out of 5
following a purchase from 16/08/2023
at the top: contact, speed of treatment/delivery ...
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Fernando M.
Rating: 5 out of 5
following a purchase from 21/08/2023
I went to Mundo Surf for resin and more things that I needed and Sebas attended me luxury as always. The best place to buy material to make surfboards.
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Antonio V.
Rating: 5 out of 5
following a purchase from 16/08/2023
Great service. Fast shipping. Recommended
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Anselmo L.
Rating: 5 out of 5
following a purchase from 14/08/2023
Very good service and speed. Highly recommended.
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BERNAT C.
Rating: 5 out of 5
following a purchase from 11/08/2023
VERY FAST AND VERY FRIENDLY.
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Hugo B.
Rating: 5 out of 5
following a purchase from 14/08/2023
Everything perfect and with the utmost confidence !
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Pierre B.
Rating: 5 out of 5
following a purchase from 15/08/2023
Colis reçu rapidement, et bien emballé
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Luke P.
Rating: 5 out of 5
following a purchase from 15/08/2023
The ordering process was easy and the grip arrived in 3 days. I haven't tried the grips yet but they look very good.
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Jorge M.
Rating: 5 out of 5
following a purchase from 16/08/2023
The store is very good, they have a great variety and deliveries are very fast.
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Pascal L.
Rating: 5 out of 5
following a purchase from 10/08/2023
Very good. Good value for money
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Jose Lito M.
Rating: 5 out of 5
following a purchase from 15/08/2023
Perfeito
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Stevan B.
Rating: 5 out of 5
following a purchase from 24/07/2023
excellent as always
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Lorena M.
Rating: 5 out of 5
following a purchase from 16/08/2023
Good buy
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Julian P.
Rating: 5 out of 5
following a purchase from 12/07/2023
Good customer service. Product ste as discribed
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Pablo M.
Rating: 5 out of 5
following a purchase from 15/08/2023
Fast and very well packaged, we will come back to take things, greetings.
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Xisco M.
Rating: 1 out of 5
following a purchase from 10/08/2023
Difficult to return for size change, expensive shipping costs. I will not buy again for the moment!
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Response from Mundo-Surf
Bonjour Xisco,

Nous sommes désolés de ne pas pouvoir donner les frais de port pour les îles Baléares. Il est vrai que le transport vers les îles est une charrette, nous en assumons une partie en ne facturant que 10,90€ de frais de port, mais nous ne pouvons pas en assumer la totalité. C'est l'inconvénient de vivre au paradis :-)

Nous vous saluons et espérons vous revoir chez mundo-surf,

Sebas
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john G.
Rating: 5 out of 5
following a purchase from 14/08/2023
Awesome service, thank you!
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thierry T.
Rating: 5 out of 5
following a purchase from 08/08/2023
Excellent as usual: fast, efficient.
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arnaud S.
Rating: 5 out of 5
following a purchase from 14/08/2023
Thank you for your responsiveness.
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 07/08/2023
Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...
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Arthur S.
Rating: 5 out of 5
following a purchase from 24/07/2023
I ordered an 8 foot board on Monday and received it on Thursday. Very good experience
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Miguel E.
Rating: 5 out of 5
following a purchase from 09/08/2023
Everything was fine. Only a confusion with a product
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Antonio L.
Rating: 5 out of 5
following a purchase from 07/08/2023
Perfect
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Ruben N.
Rating: 5 out of 5
following a purchase from 09/08/2023
Everything was correct and the service was excellent
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jordi A.
Rating: 5 out of 5
following a purchase from 09/08/2023
fast delivery and perfect order, very efficient!
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Alvaro D.
Rating: 5 out of 5
following a purchase from 09/08/2023
Fantastic experience. Perfect everything. 100% recommended. Very professional.
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José antonio M.
Rating: 5 out of 5
following a purchase from 08/08/2023
Great
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Christian M.
Rating: 5 out of 5
following a purchase from 09/06/2023
The place to shop! From now on this is the place where I will buy all I need for my next surf-trip! Best price, perfect communication and fast delivery! I couldn't be more happy!
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Bianca L.
Rating: 5 out of 5
following a purchase from 24/07/2023
Friendly service. Fast order processing.
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Andrés T.
Rating: 5 out of 5
following a purchase from 08/08/2023
All ok
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Franck M.
Rating: 5 out of 5
following a purchase from 01/08/2023
Very satisfied with my purchase: delivered in 2 days!
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