Customer reviews of Mundo-Surf

C

Comprador verificado

Rating: 4 out of 5

Published on 08/11/2018 à 22h55 following a purchase from 06/10/2018

Muito rapido o envio muito bom

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C

Comprador verificado

Rating: 1 out of 5

Published on 29/10/2018 à 20h08 following a purchase from 19/10/2018

Order arrived 2 days later than expected

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Response from Mundo-Surf Published on 12/11/2018

Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.

C

Comprador verificado

Rating: 4 out of 5

Published on 29/10/2018 à 14h02 following a purchase from 16/10/2018

Very expensive shipping costs for small items.

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C

Comprador verificado

Rating: 4 out of 5

Published on 28/10/2018 à 11h20 following a purchase from 11/10/2018

Good and intuitive platform

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C

Comprador verificado

Rating: 3 out of 5

Published on 20/10/2018 à 12h53 following a purchase from 11/09/2018

Good . Advised

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C

Comprador verificado

Rating: 4 out of 5

Published on 16/10/2018 à 13h40 following a purchase from 05/10/2018

All good!

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C

Comprador verificado

Rating: 3 out of 5

Published on 14/10/2018 à 18h49 following a purchase from 25/09/2018

Internet

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C

Comprador verificado

Rating: 4 out of 5

Published on 08/10/2018 à 17h08 following a purchase from 26/09/2018

all ok

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C

Comprador verificado

Rating: 3 out of 5

Published on 05/10/2018 à 13h09 following a purchase from 24/09/2018

Good, although the carrier was delayed a few days.

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C

Comprador verificado

Rating: 4 out of 5

Published on 03/10/2018 à 09h15 following a purchase from 10/09/2018

Good

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C

Comprador verificado

Rating: 4 out of 5

Published on 25/09/2018 à 14h13 following a purchase from 14/09/2018

Fast, efficient and the product matches 100% with the description and pictures.

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C

Comprador verificado

Rating: 4 out of 5

Published on 21/09/2018 à 17h38 following a purchase from 07/09/2018

Like amazon

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C

Comprador verificado

Rating: 4 out of 5

Published on 19/09/2018 à 09h33 following a purchase from 06/09/2018

very easy application

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C

Comprador verificado

Rating: 4 out of 5

Published on 17/09/2018 à 15h51 following a purchase from 06/09/2018

Very good

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/09/2018 à 12h31 following a purchase from 04/08/2018

Well

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A

Acheteur vérifié

Rating: 1 out of 5

Published on 21/08/2018 à 12h44 following a purchase from 09/08/2018

Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).

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Response from Mundo-Surf Published on 04/09/2018

Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.

C

Comprador verificado

Rating: 3 out of 5

Published on 21/08/2018 à 00h03 following a purchase from 09/08/2018

I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.

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Response from Mundo-Surf Published on 16/03/2019

Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 14/08/2018 à 13h01 following a purchase from 02/08/2018

All correct

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C

Comprador verificado

Rating: 4 out of 5

Published on 09/08/2018 à 14h49 following a purchase from 25/07/2018

Quick

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C

Comprador verificado

Rating: 3 out of 5

Published on 30/07/2018 à 12h25 following a purchase from 19/07/2018

Very good and accessible

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C

Comprador verificado

Rating: 4 out of 5

Published on 28/07/2018 à 14h31 following a purchase from 17/07/2018

Very good customer service online. I do not agree with the shipping and return shipping costs. I had to pay for both.

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Response from Mundo-Surf Published on 30/07/2018

Hello Federico and thank you for your review! Shipping costs are free for orders over 99 and delivery in mainland Spain, excluding foam and pre-shape. In your case the order was 65, so the system has charged you shipping. The return is free for orders paid by Paypal, according to the conditions of the service offered by Paypal. Regards Laura

C

Comprador verificado

Rating: 4 out of 5

Published on 24/07/2018 à 14h39 following a purchase from 12/07/2018

houve um problema na entraga, mas tirando isso correu bastante bem! \o/

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C

Comprador verificado

Rating: 4 out of 5

Published on 21/07/2018 à 01h50 following a purchase from 18/06/2018

tudo ok, boa compra

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C

Comprador verificado

Rating: 4 out of 5

Published on 15/07/2018 à 14h13 following a purchase from 03/07/2018

satisfied with purchase and shipment

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C

Comprador verificado

Rating: 4 out of 5

Published on 11/07/2018 à 08h39 following a purchase from 28/06/2018

I will definitely order again from mundo surf, everything is correct in terms of delivery time, order, etc... Very professional and very good products. The only negative point is not having received any discount for the next purchase, since the order amounted to 200 euros. I imagined that they would send me one, but it has not been so ... I know that other online stores do it when you exceed a purchase of more than 100 euros. Otherwise everything was great.

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C

Comprador verificado

Rating: 4 out of 5

Published on 07/07/2018 à 23h54 following a purchase from 25/06/2018

I would improve prices

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C

Comprador verificado

Rating: 4 out of 5

Published on 07/07/2018 à 19h20 following a purchase from 26/06/2018

I missed some information about the product on the website, but the delivery was very fast and it turned out to be the product I was looking for.

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V

Verified buyer

Rating: 4 out of 5

Published on 06/07/2018 à 15h29 following a purchase from 23/06/2018

no hablo spagnol. Perfection does not exist so 4 is good

C

Comprador verificado

Rating: 4 out of 5

Published on 06/07/2018 à 15h06 following a purchase from 24/06/2018

Arrived well

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C

Comprador verificado

Rating: 4 out of 5

Published on 29/06/2018 à 13h33 following a purchase from 15/06/2018

Fantastic

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C

Comprador verificado

Rating: 4 out of 5

Published on 26/06/2018 à 22h20 following a purchase from 15/06/2018

Correct

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C

Comprador verificado

Rating: 4 out of 5

Published on 18/06/2018 à 12h14 following a purchase from 06/06/2018

Very fast and good service as always

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C

Comprador verificado

Rating: 4 out of 5

Published on 15/06/2018 à 12h35 following a purchase from 31/05/2018

the management of the order, it worked well.

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C

Comprador verificado

Rating: 3 out of 5

Published on 30/05/2018 à 21h46 following a purchase from 16/05/2018

The foam has arrived with two pecks on the bottom. It was well packed and the box had no damage so I deduce that they were done before packing and subsequent shipment. I prefer to fill them before the wrapping to return the product and I hope more care for the future. On the other hand the box with the rest of materials has arrived in very bad condition, broken and half open, although the only damage has been that the resin cans have arrived dented but without bursting. I ask again for more care for the future.
I have to say that with two other orders I have made different to this one, the products arrived in perfect condition and quickly. Best regards.

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Response from Mundo-Surf Published on 16/03/2019

Hi Fabio, We have improved the packaging of the foam and shape kit (more robust cardboard box, EPS sheets 1cm thick, and bubble wrap), hopefully it will not happen again! Greetings Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 25/05/2018 à 12h12 following a purchase from 13/05/2018

Good quality products, fast shipping.

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C

Comprador verificado

Rating: 4 out of 5

Published on 21/05/2018 à 09h11 following a purchase from 08/05/2018

The only thing I would improve is the delivery time :)

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A

Acheteur vérifié

Rating: 4 out of 5

Published on 11/05/2018 à 17h56 following a purchase from 26/04/2018

Perfect order and delivery, except for the drift system, but the team listened and we got along just fine!

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A

Acheteur vérifié

Rating: 4 out of 5

Published on 07/05/2018 à 08h05 following a purchase from 20/04/2018

Fast and well packaged. All good stuff. Thank you.

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C

Comprador verificado

Rating: 4 out of 5

Published on 04/05/2018 à 13h41 following a purchase from 20/04/2018

Everything worked perfectly although it did not arrive the next day.

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/05/2018 à 12h36 following a purchase from 15/03/2018

A very intuitive website, complete and as for shipping... very fast.

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