Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
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Response from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
I made a size error in my order, the site is not easy when you don't know it.
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Response from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/12/2018
Good, fast and efficient
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/11/2018
Correct shipment to the Canary Islands, within the stipulated timeframe.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
Good product and service, would be nice to have a tracking number for the package shipping.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/11/2018
The website was down when I tried to log in and I received the shirt wrinkled. But otherwise perfect
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/10/2018
Muito rapido o envio muito bom
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/10/2018
Order arrived 2 days later than expected
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Response from Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/10/2018
Very expensive shipping costs for small items.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/10/2018
Good and intuitive platform
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 11/09/2018
Good . Advised
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/10/2018
All good!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/09/2018
Internet
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/09/2018
all ok
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/09/2018
Good, although the carrier was delayed a few days.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/09/2018
Good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/09/2018
Fast, efficient and the product matches 100% with the description and pictures.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/09/2018
Like amazon
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
very easy application
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/09/2018
Very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/08/2018
Well
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2018
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
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Response from Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/08/2018
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
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Response from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/08/2018
All correct
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/07/2018
Quick
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 19/07/2018
Very good and accessible
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/07/2018
Very good customer service online. I do not agree with the shipping and return shipping costs. I had to pay for both.
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Response from Mundo-Surf
Hello Federico and thank you for your review! Shipping costs are free for orders over 99 and delivery in mainland Spain, excluding foam and pre-shape. In your case the order was 65, so the system has charged you shipping. The return is free for orders paid by Paypal, according to the conditions of the service offered by Paypal. Regards Laura
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/07/2018
houve um problema na entraga, mas tirando isso correu bastante bem! \o/
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/06/2018
tudo ok, boa compra
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/07/2018
satisfied with purchase and shipment
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/06/2018
I will definitely order again from mundo surf, everything is correct in terms of delivery time, order, etc... Very professional and very good products. The only negative point is not having received any discount for the next purchase, since the order amounted to 200 euros. I imagined that they would send me one, but it has not been so ... I know that other online stores do it when you exceed a purchase of more than 100 euros. Otherwise everything was great.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/06/2018
I would improve prices
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/06/2018
I missed some information about the product on the website, but the delivery was very fast and it turned out to be the product I was looking for.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/06/2018
no hablo spagnol. Perfection does not exist so 4 is good
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/06/2018
Arrived well
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/06/2018
Fantastic
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/06/2018
Correct
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/06/2018
Very fast and good service as always
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2018
the management of the order, it worked well.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/05/2018
The foam has arrived with two pecks on the bottom. It was well packed and the box had no damage so I deduce that they were done before packing and subsequent shipment. I prefer to fill them before the wrapping to return the product and I hope more care for the future. On the other hand the box with the rest of materials has arrived in very bad condition, broken and half open, although the only damage has been that the resin cans have arrived dented but without bursting. I ask again for more care for the future.
I have to say that with two other orders I have made different to this one, the products arrived in perfect condition and quickly. Best regards.
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Response from Mundo-Surf
Hi Fabio, We have improved the packaging of the foam and shape kit (more robust cardboard box, EPS sheets 1cm thick, and bubble wrap), hopefully it will not happen again! Greetings Sebas
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