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C
Rating: 4 out of 5
All good and fast
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
I like it
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C
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very good and fast
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C
Rating: 4 out of 5
well
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C
Rating: 4 out of 5
Payment could also be made by cash on delivery. Banks charge escasndalo commissions.
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C
Rating: 4 out of 5
Efficient
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C
Rating: 3 out of 5
Very fast shipping and receipt
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C
Rating: 3 out of 5
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
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C
Rating: 4 out of 5
Somewhere it should say that the UV polyester is not suitable for filling deep things, for example the plugs. I ended up buying a UV kit and then another one with hardener.
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C
Rating: 4 out of 5
Everything was correct. The treatment as always excellent
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C
Rating: 4 out of 5
The treatment is very good, I had a problem with the website and they solved it over the phone. As for advice, Sebas advised me well and knows what he is talking about.
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C
Rating: 4 out of 5
Clear, fast and simple
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C
Rating: 4 out of 5
I am happy with my order, which I could follow from order to receipt with the information given by the people of the site.
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C
Rating: 3 out of 5
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Rating: 3 out of 5
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Rating: 3 out of 5
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Rating: 3 out of 5
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Rating: 4 out of 5
Very reliable.
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C
Rating: 4 out of 5
Everything perfect
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C
Rating: 4 out of 5
a bit expensive shipping
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C
Rating: 4 out of 5
Good
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C
Rating: 3 out of 5
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
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C
Rating: 1 out of 5
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
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Response from Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
C
Rating: 3 out of 5
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
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C
Rating: 4 out of 5
All correct
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C
Rating: 4 out of 5
Price and speed
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C
Rating: 4 out of 5
The purchase process and shipping was good and fast. As advertised.
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C
Rating: 1 out of 5
First order all good. Second order the opposite.
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Response from Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
C
Rating: 4 out of 5
Prompt receipt of order
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C
Rating: 4 out of 5
The experience has been good. Fast and on time delivery.
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C
Rating: 3 out of 5
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
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Response from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
C
Rating: 4 out of 5
I received what I wanted within the deadline in good condition.
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C
Rating: 4 out of 5
it was not specified that he was not wearing an anklet
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C
Rating: 3 out of 5
all right
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C
Rating: 1 out of 5
Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.
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Response from Mundo-Surf
Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely
C
Rating: 4 out of 5
Easy to purchase, meeting delivery deadlines
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A
Rating: 3 out of 5
With a delivery tracker it would have been 5 stars.
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C
Rating: 4 out of 5
Everything is very clear. It gives a lot of security to buy online from you. Phenomenal.
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C
Rating: 4 out of 5
Quick delivery, I had my order in two days.
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