Customer reviews of Mundo-Surf

C

Comprador verificado

Rating: 4 out of 5

Published on 03/11/2017 à 12h58 following a purchase from 23/10/2017

Efficient

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 01/11/2017 à 08h12 following a purchase from 10/09/2017

Very fast shipping and receipt

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 23/10/2017 à 15h40 following a purchase from 09/10/2017

Images trap, not inclye leash, I had to buy a separate one for 20 euros.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 20/10/2017 à 15h13 following a purchase from 08/10/2017

Somewhere it should say that the UV polyester is not suitable for filling deep things, for example the plugs. I ended up buying a UV kit and then another one with hardener.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 16/10/2017 à 20h08 following a purchase from 05/10/2017

Everything was correct. The treatment as always excellent

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 16/10/2017 à 20h03 following a purchase from 28/08/2017

The treatment is very good, I had a problem with the website and they solved it over the phone. As for advice, Sebas advised me well and knows what he is talking about.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 03/10/2017 à 12h21 following a purchase from 22/09/2017

Clear, fast and simple

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 30/09/2017 à 12h44 following a purchase from 15/09/2017

I am happy with my order, which I could follow from order to receipt with the information given by the people of the site.

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 24/09/2017 à 12h20 following a purchase from 13/09/2017

The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.

Translated reviews

Response from Mundo-Surf Published on 26/09/2017

Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards

C

Comprador verificado

Rating: 3 out of 5

Published on 02/09/2017 à 12h39 following a purchase from 21/08/2017

The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 07/08/2017 à 11h13 following a purchase from 18/07/2017

The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.

Translated reviews

Response from Mundo-Surf Published on 07/08/2017

Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.

C

Comprador verificado

Rating: 3 out of 5

Published on 06/08/2017 à 19h29 following a purchase from 20/07/2017

It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 26/07/2017 à 19h01 following a purchase from 13/07/2017

Very reliable.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 24/07/2017 à 13h01 following a purchase from 12/07/2017

Everything perfect

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 18/07/2017 à 01h13 following a purchase from 04/07/2017

a bit expensive shipping

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 14/07/2017 à 12h22 following a purchase from 03/07/2017

Good

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 11/07/2017 à 12h40 following a purchase from 16/06/2017

I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.

Translated reviews

C

Comprador verificado

Rating: 1 out of 5

Published on 04/07/2017 à 21h12 following a purchase from 23/06/2017

I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....

Translated reviews

Response from Mundo-Surf Published on 05/07/2017

Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,

C

Comprador verificado

Rating: 3 out of 5

Published on 24/06/2017 à 17h13 following a purchase from 09/06/2017

They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 22/06/2017 à 08h30 following a purchase from 07/06/2017

All correct

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 15/06/2017 à 19h44 following a purchase from 31/05/2017

Price and speed

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 14/06/2017 à 12h02 following a purchase from 20/05/2017

The purchase process and shipping was good and fast. As advertised.

Translated reviews

C

Comprador verificado

Rating: 1 out of 5

Published on 12/06/2017 à 19h55 following a purchase from 03/05/2017

First order all good. Second order the opposite.

Translated reviews

Response from Mundo-Surf Published on 14/06/2017

Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.

C

Comprador verificado

Rating: 4 out of 5

Published on 12/06/2017 à 18h07 following a purchase from 30/05/2017

Prompt receipt of order

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 09/06/2017 à 12h22 following a purchase from 29/05/2017

The experience has been good. Fast and on time delivery.

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 08/06/2017 à 07h08 following a purchase from 25/05/2017

I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.

Translated reviews

Response from Mundo-Surf Published on 09/06/2017

Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.

C

Comprador verificado

Rating: 4 out of 5

Published on 06/06/2017 à 12h20 following a purchase from 26/05/2017

I received what I wanted within the deadline in good condition.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 29/05/2017 à 16h50 following a purchase from 16/05/2017

it was not specified that he was not wearing an anklet

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 29/05/2017 à 11h02 following a purchase from 10/05/2017

all right

Translated reviews

C

Comprador verificado

Rating: 1 out of 5

Published on 19/05/2017 à 17h05 following a purchase from 05/05/2017

Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.

Translated reviews

Response from Mundo-Surf Published on 19/05/2017

Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely

C

Comprador verificado

Rating: 4 out of 5

Published on 16/05/2017 à 13h24 following a purchase from 03/05/2017

Easy to purchase, meeting delivery deadlines

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 14/05/2017 à 17h13 following a purchase from 01/05/2017

With a delivery tracker it would have been 5 stars.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 13/05/2017 à 12h20 following a purchase from 28/04/2017

Everything is very clear. It gives a lot of security to buy online from you. Phenomenal.

Translated reviews

C

Comprador verificado

Rating: 4 out of 5

Published on 09/05/2017 à 17h51 following a purchase from 26/04/2017

Quick delivery, I had my order in two days.

Translated reviews

C

Comprador verificado

Rating: 1 out of 5

Published on 02/05/2017 à 12h58 following a purchase from 18/04/2017

After two weeks my order has not arrived and I am still waiting for it

Translated reviews

Response from Mundo-Surf Published on 03/05/2017

Good morning Rudasqui, the delivery time to the canary islands with the post office is 5-10 working days from the date of shipment. Your package left on April 21, as of today May 3, 7 working days have passed, and according to the information you can see in www.correos.es with the locator PA08K10000013630035500V, your package is in the process of delivery. Greetings

C

Comprador verificado

Rating: 3 out of 5

Published on 02/05/2017 à 12h11 following a purchase from 15/04/2017

Normal

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 02/05/2017 à 08h33 following a purchase from 20/04/2017

I asked for some stickers to be sent to me but did not receive any.

Translated reviews

Response from Mundo-Surf Published on 02/05/2017

Hello christofer and thank you for your order, Unfortunately we are out of stickers at the moment, that's why we haven't put any in your package, we will have some soon. We will have some soon, I hope we can send you some in your next order. Regards Laura

C

Comprador verificado

Rating: 1 out of 5

Published on 01/05/2017 à 17h14 following a purchase from 18/04/2017

order was not shipped and no notice was given

Translated reviews

Response from Mundo-Surf Published on 03/05/2017

Good morning Jorge, As we have told you on the phone, due to an inventory error the rash guard you ordered was not in stock. Sometimes, the theoretical stock does not coincide with the physical stock, and this is what happened in your case. We have proceeded to refund your order, and we apologize again for this mistake. Regards.

C

Comprador verificado

Rating: 3 out of 5

Published on 27/04/2017 à 11h18 following a purchase from 31/03/2017

Very good products but shipping needs to be improved a lot.

Translated reviews

C

Comprador verificado

Rating: 3 out of 5

Published on 17/04/2017 à 20h28 following a purchase from 04/04/2017

I think you can give better prices

Translated reviews