Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
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Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
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Enrique Alexander H.
Rating: 1 out of 5
following a purchase from 21/02/2025
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
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Santiago D.
Rating: 4 out of 5
following a purchase from 25/02/2025
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
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Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
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Luciano F.
Rating: 1 out of 5
following a purchase from 22/01/2025
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
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Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
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robinson B.
Rating: 1 out of 5
following a purchase from 06/01/2025
Late delivery and payment problems
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Response from Mundo-Surf
Hello Robinson,
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
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Jose Maria M.
Rating: 1 out of 5
following a purchase from 16/01/2025
I wanted to return two shirts and it's at my own expense. I will never order anything here again.
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Response from Mundo-Surf
Hello José María. As we indicate in our returns policy, they are processed by means of the transport that the customer decides and under its cost.
We hope this has been clarified. You can check it in the general conditions of our online store.
Best regards. Ignacio from customer service.
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Laurent M.
Rating: 4 out of 5
following a purchase from 24/12/2024
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
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Angele B.
Rating: 1 out of 5
following a purchase from 07/12/2024
I received my order in pitiful condition, dirty with marks that for some did not go away even with your suggestion to clean with alcohol. Of the two pairs of flippers, one had marks that didn't show up well on the photo sent and you felt that it wasn't damaged enough to be compensated. I was unable to make an exchange, fortunately this gift is intended for children, who may be less sensitive, but I had a hard time making them presentable. This is my first experience, but it will be my last with your site.
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Response from Mundo-Surf
Hello Angele and thank you for your order.
We apologize for the dirtiness of the fins.
As we discussed on WhatsApp, we offered you the option of returning them and exchanging them for others, or offering you a discount on the product.
You preferred the discount, and that's what we applied.
We hope that everything is now settled.
Sincerely, Ignacio from customer service.
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francisco J.
Rating: 4 out of 5
following a purchase from 14/10/2024
I ordered a polyurethane resin for repairs on the surfboard but it arrived hardened so I complained to them by whatsapp and they attended me very well but they sent me another can that was hardened I contacted them again and they sent me a third can with which they made a video opening it so I could see that it was not hardened. They sent it to me again by GLS but I was not at home so I got a message which I could not see because it was in the mail spam .... In short, it was quite an odyssey but I have to admit that they did their best to solve it and they did not abandon me at any moment.
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Josep B.
Rating: 1 out of 5
following a purchase from 25/11/2024
I placed the order on November 25th to be delivered on the 27th and on December 16th I still don't have the package or a solution.
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Response from Mundo-Surf
Hello Josep and thank you for your order. We apologize for the wait in the resolution of the loss of your shipment. It was a few days in search by the transport so we could not restock until they confirmed it to us.
Having already sent and received a replacement of your order.
We hope it has been solved.
Best regards. Ignacio from customer service.
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Sérgio M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Emmanuel P.
Rating: 4 out of 5
following a purchase from 14/11/2024
Very good. Good order tracking
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Iñaki F.
Rating: 4 out of 5
following a purchase from 01/11/2024
All correct
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jose maria Z.
Rating: 1 out of 5
following a purchase from 22/10/2024
I paid for a guaranteed ticket and it arrived a day late, making my order useless....
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Response from Mundo-Surf
Hello Jose Maria and thank you for your order. The delivery was a day late because the CP was wrong, and when it was corrected it was a day late.
But we hope that everything was correct.
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Raimundo G.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything perfect
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 30/09/2024
Speed
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Martina R.
Rating: 1 out of 5
following a purchase from 09/09/2024
Very bad shipping!
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Response from Mundo-Surf
Hello Martina and thank you for your order. Your order was shipped as expected. However, there was a problem as you listed an incorrect zip code in the address.
We notified GLS to arrange the correct delivery, but they were unable to deliver the package because they could not find you at the address.
Your order has been returned to us and we have already processed the full refund.
We apologize for the inconvenience and hope to see you again soon.
Ignacio, customer service.
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Manuel E.
Rating: 1 out of 5
following a purchase from 11/09/2024
The store well, pay 3 times the value to the collection company? Piece of thieves
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Response from Mundo-Surf
Hello Manuel and thank you for your order.
The payment method selected in your order is "surf first and pay later". This is a payment method where payment is made 7 days after placing the order.
Sequra sent you an email notification to process the payment on the due date but you did not make it. So by not making the payment, Sequra adds a commission for non-payment.
Also please note that this does not depend on us but Sequra is in charge of processing the collections.
We hope you understand this. Best regards and we are at your disposal.
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Josu B.
Rating: 1 out of 5
following a purchase from 04/09/2024
I am still waiting for my order...
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Response from Mundo-Surf
Hello Josu and thank you for your order.
We apologize for the delay in the delivery of your order. There have been several label problems that Correos has been managing while passing from one agency to another, so they did not know where your package was.
After several days of complaining, it was found and delivered to you on September 25th.
We hope you enjoy it!
Best regards. Ignacio from customer service.
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federico patricio V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Excellent Service!
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Mikel I.
Rating: 1 out of 5
following a purchase from 23/08/2024
I have not received anything. My order has been returned. What can I do? I have not received my money back
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Response from Mundo-Surf
Hello Mikel and thank you for your order. Your order was sent to Parcel Shop. Once there disappointed it came back to our facility because no one picked it up on time.
We have sent it again and they have confirmed that this time it has been picked up.
We hope everything is ok.
Best regards, Ignacio.
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Kenta I.
Rating: 1 out of 5
following a purchase from 28/08/2024
My order still hasn't arrived. I want my money back.
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Response from Mundo-Surf
Hello Kenta, thank you very much for your order. Your order was shipped on August 29th and delivered as planned on September 4th with your signature and last name.
If you have any questions, we will be happy to help you. Thank you very much.
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ines N.
Rating: 3 out of 5
following a purchase from 17/08/2024
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
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Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
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Rita D.
Rating: 3 out of 5
following a purchase from 15/08/2024
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
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Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
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Gines G.
Rating: 1 out of 5
following a purchase from 14/08/2024
I received the wrong order
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Response from Mundo-Surf
Hello Gines and thank you for your order. We apologize for sending the wrong leash as it has the same code as the one in your order.
We hope that the one we sent in exchange will be better!
Best regards. Ignacio from customer service.
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Dario S.
Rating: 4 out of 5
following a purchase from 26/07/2024
All perfect. thank you
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Sigurd L.
Rating: 4 out of 5
following a purchase from 17/07/2024
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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Miguel C.
Rating: 4 out of 5
following a purchase from 14/07/2024
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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Gustavo C.
Rating: 1 out of 5
following a purchase from 04/07/2024
Service disaster, erroneous shipment by picking (change of size on a Body Board), and inability to diligently manage the resolution of the incident (which in fact has not yet been resolved).
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Response from Mundo-Surf
Hello Gustavo. We apologize for the error in the size. It was a mistake on our part where we offered to pick up your board and make the size change.
We ordered the pickup with the transport, which made it as soon as possible due to the workload they have at this time.
Your bodyboard has been received in our warehouse and your money has been refunded to your account.
We hope to see you soon again with us and we assure you that the experience will be much better. Dare to try :)
Best regards.
Ignacio from customer service.
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Jose N.
Rating: 4 out of 5
following a purchase from 20/06/2024
Everything perfect
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Vassilis P.
Rating: 3 out of 5
following a purchase from 19/06/2024
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
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Otto F.
Rating: 4 out of 5
following a purchase from 13/06/2024
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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PERRINE D.
Rating: 1 out of 5
following a purchase from 05/06/2024
There was no charger and booklet in the box !!!!!!! What do I do now???
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Response from Mundo-Surf
Hello Maica, and thank you for your order. The charger and instructions should normally be inside the watch box. If you look carefully, the little blue case that holds the watch has an opening underneath that you can open.
Everything is inside.
Cordialmente, Ignacio.
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eric P.
Rating: 4 out of 5
following a purchase from 07/06/2024
Hello, serious site and quality products.
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David J.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast and efficient
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Ahd K.
Rating: 3 out of 5
following a purchase from 03/05/2024
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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tiago T.
Rating: 4 out of 5
following a purchase from 17/05/2024
Quality material and fast shipping!
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Cornelia A.
Rating: 4 out of 5
following a purchase from 05/05/2024
Goods are okay, shipping costs disproportionately high
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Sebastien D.
Rating: 1 out of 5
following a purchase from 09/05/2024
The parcel arrived damaged, the tail of the board is bent and I'm still waiting for a return to solve my problem!
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Response from Mundo-Surf
Hello Sebastien and thank you for your inquiry. We are very sorry that your bodyboard arrived with a small shock. We were waiting to resolve the claim with the shipping company. Your order has already been collected and refunded.
We hope all is well. We hope to see you soon.
Ignacio, customer service.
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