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R
Rating: 4 out of 5
All perfect
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Everything went very smoothly and the product complied.
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I
Rating: 4 out of 5
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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C
Rating: 4 out of 5
Available and available for clarifications.
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J
Rating: 4 out of 5
All good
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F
Rating: 3 out of 5
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
We hope to see you again soon!
Ignacio, Customer Service
G
Rating: 1 out of 5
Ocorreu algum erro no sistema e meu pedido veio completamente errado
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Response from Mundo-Surf
Hello Guilherme, and thank you for your order. Your order states that it was made with a size M Billabong Intruder wetsuit. This is the model we sent correctly according to your order and recorded by the system. In any case, if it's not the size you wanted, as you mentioned via WhatsApp, you can exchange the size if necessary.
Best regards,
Ignacio from Customer Support.
Best regards,
Ignacio from Customer Support.
T
Rating: 4 out of 5
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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L
Rating: 3 out of 5
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
Rating: 4 out of 5
All ok
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M
Rating: 4 out of 5
Cool
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J
Rating: 3 out of 5
The delivery went well but the leash is too short.
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P
Rating: 4 out of 5
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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B
Rating: 1 out of 5
The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.
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Response from Mundo-Surf
Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)
Best regards.
Ignacio from customer service.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! :)
Best regards.
Ignacio from customer service.
S
Rating: 1 out of 5
I did not receive the order.
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Response from Mundo-Surf
Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.
Best regards.
Ignacio, Customer Service.
Best regards.
Ignacio, Customer Service.
M
Rating: 4 out of 5
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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R
Rating: 3 out of 5
Suit bag surfs too small 🤦♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Y
Rating: 4 out of 5
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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J
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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C
Rating: 1 out of 5
After I made the purchase they canceled my order, no one deserves
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Response from Mundo-Surf
Hello Cecilia. We understand that your order was automatically canceled because the Sequra billing company refused payment. However, we were able to confirm and ship your order correctly via credit card payment. Thank you for your message and we hope you enjoy your order :)
Ignacio, Customer Service.
Ignacio, Customer Service.
J
Rating: 4 out of 5
Very good customer service
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I
Rating: 4 out of 5
professional
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C
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
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A
Rating: 4 out of 5
All good
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R
Rating: 1 out of 5
I DO NOT RECOMMEND IT TO ANYONE. If you receive the product well at first ... ok. But if it doesn't meet your expectations and you decide to return it EVERYTHING IS INCONVENIENT, from start to finish. Everything is designed so that you don't send the package back. Very bad customer feedback . I am NEVER AGAIN getting expensive for the crappy neoprene they sold me. Shipping costs to a company that they recommend themselves where they don't even have a phone number or customer mail, in my case everything has been problems and as a result the package is arriving back to me. That means that if I want to return it I have to send it again paying double the cost. I will have to sell it on Wallapop and lose even more money. With how simple it would be for them to make a collection request to their parcel service and make the relevant surcharge on the return. Simple, fast and practical just like when you issue the sale. But you can already see from the beginning the roguery of non-collaboration when the customer wants an exchange. Thank goodness I didn't buy a replacement before returning the product! You are also a customer, maybe you should think a little bit about the crappy company policy you do.
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Response from Mundo-Surf
Hi Rocio, thank you for your order. We would like to inform you that according to our return policy, the responsibility for return shipments lies with the customer. We have clearly detailed this procedure in our policy and also provide a recommendation of a comparative shipping company to facilitate the return of your order.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
D
Rating: 4 out of 5
Fast shipping and good prices
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D
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
They take a long time to prepare an order and send it by post to the Canary Islands, and shipping is not free if you spend 100 euros.
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J
Rating: 4 out of 5
👍
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M
Rating: 4 out of 5
The order arrived on time
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S
Rating: 4 out of 5
I still don't understand that shipments to the Canary Islands have to go through customs, and thus have to pay when I pick up the order. Being in the same country.
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L
Rating: 1 out of 5
All okkk
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Response from Mundo-Surf
the customer has made a mistake with the rating. He is satisfied with the service and asks us to re-rate the review.
F
Rating: 4 out of 5
Excellent
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G
Rating: 3 out of 5
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
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Response from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
J
Rating: 3 out of 5
The board looks very good. However, it took much longer than specified.
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Response from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
P
Rating: 1 out of 5
They have a lot of room for improvement in this aspect compared to the competition and other online stores in different sectors.
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Response from Mundo-Surf
Bonjour Pepe,
Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.
Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Sébastien
Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.
Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Sébastien
X
Rating: 1 out of 5
Difficult to return for size change, expensive shipping costs. I will not buy again for the moment!
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Response from Mundo-Surf
Bonjour Xisco,
Nous sommes désolés de ne pas pouvoir donner les frais de port pour les îles Baléares. Il est vrai que le transport vers les îles est une charrette, nous en assumons une partie en ne facturant que 10,90€ de frais de port, mais nous ne pouvons pas en assumer la totalité. C'est l'inconvénient de vivre au paradis :-)
Nous vous saluons et espérons vous revoir chez mundo-surf,
Sebas
Nous sommes désolés de ne pas pouvoir donner les frais de port pour les îles Baléares. Il est vrai que le transport vers les îles est une charrette, nous en assumons une partie en ne facturant que 10,90€ de frais de port, mais nous ne pouvons pas en assumer la totalité. C'est l'inconvénient de vivre au paradis :-)
Nous vous saluons et espérons vous revoir chez mundo-surf,
Sebas
E
Rating: 4 out of 5
Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...
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