Customer reviews of Mundo-Surf

Bonjour Rafael, votre commande a été passée le 4 juillet à 16h58, votre colis est parti le 5 et a été livré au Parcel shop le 6, conformément aux délais établis.

Bonjour, Bartusik. Le produit correspond à la fois aux photos et aux dimensions indiquées sur le site. Si vous souhaitez nous retourner le produit, il n'y a aucun problème. Il vous suffit de nous l'envoyer et nous vous rembourserons.

Hi Irene. As we have discussed by WhatsApp with you, your refund was made on February 1st. It seems that PayPal had withheld for some reason the money of your refund, but as you and PayPal confirm us, it is already correctly refunded and received in your account. We hope everything has been solved. Best regards. Ignacio from customer service.

Hello Sebastian and thank you for your order. We are sorry for the error and the inconvenience caused. In orders placed with UPS shipping, our website calculates the shipping price with the measures, weight, volume of the package, and direction of delivery. It usually does it well, but it was not so with your order, as there was a greater difference in the calculated on our website with the actual price. We apologize for this, we are working to prevent it from happening again. We hope you are enjoying your new board, Best regards, Ignacio Customer Service Manager.

Hi Pedro and thank you very much for your order. The receipt of your order was within the estimated timeframe on our website. Your board was delivered within 72h. Renhis cannot accept a damage claim, as it was signed for by you for correct delivery and accepted. As a commercial gesture, we have sent you a voucher for 30 to use in our online store. Thank you. Ignacio Customer Support Manager

Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas

Good morning Francisco, We answered you via chat, you asked us if the case was new, which we said that if it was new. You showed us the photo, and we replied that it may be a failure of screen printing of the logo of the case. In order for us to offer you a solution, please fill out the complaint form that you will find here: https://forms.gle/Z9nKgZFKcDZdWvTG9. Our after sales team will get back to you with one or more solutions. Regards, Sebas

Hi Mark, your package was delivered in 5 days instead of 3-4 days, we sincerely apologize for the delay of one day. Apparently our carrier misdirected your package. However, the shipping cost of 9.54 has not changed at any time, it is calculated when you enter your shipping address. They may increase or decrease as you add or remove products from your cart, and become free for purchases over 149. As for the invoice, this was sent to you by email when your order was shipped. In this way we contribute to reducing the use of paper and thus protect the environment. Similarly, in case of return, you only need to return the product to us, we do not systematically attach a return label, always to reduce our paper consumption and contribute to the protection of the environment. In terms of packaging, the product ordered is a bodyboard leash, this product is not fragile and therefore does not require cardboard or unnecessary products, which only increases the cost and consumption of cardboard and paper. Each product is packaged according to its fragility. Cordially, Sebastian

Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian

Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian

Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian

Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.

Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.

Hi Aida, I'm sorry you didn't like the wetsuit you received. It is an inexpensive wetsuit to basically fulfill the needs of a wetsuit. We have options with more elasticity and sealing that may be to your liking (we have more than 1000 wetsuits in stock of all prices). We are at your disposal to recommend what you need. Best regards.