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C
Rating: 4 out of 5
Very fast and everything correct.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Bad for the moment
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Response from Mundo-Surf
Hello Jérôme, your shipment is taking a few days longer than usual because the destination address in Reunion Island is very far away. We've checked the tracking and it's already arrived at the Reunion warehouse, so you'll receive it very soon! Here is the UPS tracking number: 1Z78F98V0499078065 Thank you very much and see you soon. Ignace
C
Rating: 1 out of 5
I still haven't received my order!
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Response from Mundo-Surf
Hello Chloe. They were unable to deliver your order due to an incorrect address. The correct address has already been submitted so they can deliver as soon as possible. Thank you for your patience. Ignacio, customer service manager.
J
Rating: 1 out of 5
I tried to request an exchange instead of a return due to confusion with the color and was not given the option.
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Response from Mundo-Surf
Good morning Juan Jose, We did not have the color you wanted available when we received your return, this is why we have issued a refund. Regards, Sebas After Sales Manager
D
Rating: 4 out of 5
Good
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M
Rating: 1 out of 5
Lousy. Having them change their shipping provider would help my decision on future purchases.
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Response from Mundo-Surf
Good morning Miguel, I am sorry for the two days delay in the delivery of your board. The board was in one package, the grip in another, and GLS had separated them. I hope you are enjoying your new Slater design! Best regards Sebas
D
Rating: 4 out of 5
Vale o pessoal quer surfe.
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G
Rating: 3 out of 5
The delivery times are good.
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S
Rating: 4 out of 5
fast and accurate shop
A
Rating: 4 out of 5
Everything arrived well and fast, and the products were just as explained on the website.
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J
Rating: 4 out of 5
Perfect... The Fifth Star is for the Lord
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M
Rating: 1 out of 5
I ordered a surf bag that never arrived.
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Response from Mundo-Surf
Good morning Marco, We apologize for the delay in delivery of your order, it is not normal for it to take so many days to make delivery. We have spoken with the shipping company and they have confirmed that your order is being delivered. I hope you enjoy your surf cover. I wish you the best Laura
A
Rating: 1 out of 5
Unfortunately, I will not buy again after my bad experience and I do not recommend it to anyone. They do not give solutions
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Response from Mundo-Surf
Good afternoon Batista, We are sorry to hear that you had a bad experience buying from us. We have sent the board you bought from us, that is a JS Monsta Box HyFi easy rider in 6'2. As you have been able to see in the official JS catalog that we have sent you by mail, there is only one model of Monsta Box. There is no 2020 model and no 2020 model. Even so, if this surfboard is not to your liking you can return it without any problem, we will be happy to help you choose another one instead or if you prefer we will refund you. Best regards Sebastian
C
Rating: 4 out of 5
Fast delivery and truthfulness in the product.
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S
Rating: 1 out of 5
Neither of the two orders have arrived yet this is unbelievable.
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Response from Mundo-Surf
Good morning Santiago, We are sorry to hear that you have not yet received your orders. Some of the orders to the Canary Islands are suffering a long delay because customs is holding them for a while, and we don't know why. My colleague Ignacio talks to them every day trying to solve the problem. We hope it will be solved soon and you can receive them as soon as possible and enjoy them. Best regards Laura
L
Rating: 1 out of 5
Too much time fr the delivery
Response from Mundo-Surf
Good morning Luiz, I am very sorry for the delay in the delivery of your order, I have just spoken with the transport agency and they tell me that it is in delivery today. I hope you enjoy your products. Best regards Laura
J
Rating: 4 out of 5
Punctual! but the package was damaged and poorly protected. Contents in good condition.
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P
Rating: 3 out of 5
Shipping takes a few days
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C
Rating: 3 out of 5
All very good except the product does not meet the description.
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A
Rating: 4 out of 5
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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R
Rating: 4 out of 5
Overall good.
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M
Rating: 1 out of 5
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.
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I will never order again, many surf stores on line they take care of the returns.
Response from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
Y
Rating: 4 out of 5
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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N
Rating: 4 out of 5
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
V
Rating: 4 out of 5
Fast and efficient delivery. Products as described.
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V
Rating: 1 out of 5
Bad experience with a watch that's not workin'. They don't wanna make a change of product after 2 months. Simply doens't work. And they have a comunication that's seems a lawyer with a client. I teied a lot to male a change. But they said the price was down... so they sell this broken battery watch to you go to comunicate with the assistence of Rip curl. Boo!
Response from Mundo-Surf
Good afternoon Juliana, Your watch is two months old, you are still under warranty. I send you a link where you can see how to manage the guarantee with Rip Curl https://www.ripcurl.eu/en/help/warranty-care/watches.html Rip Curl will fix your watch or exchange it for a new one if it can't be repaired. Do not hesitate to ask us if you have any problem with the management.
G
Rating: 4 out of 5
This is the second time I have bought from this store and I will surely buy again.
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C
Rating: 1 out of 5
Last time. After-sales service FATAL....
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Response from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
C
Rating: 3 out of 5
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
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L
Rating: 3 out of 5
They have missed the delivery date by advertising in stock something they did not have.
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M
Rating: 3 out of 5
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
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Y
Rating: 1 out of 5
Does not comply with what is written on the website (shipping-payment).
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Response from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
J
Rating: 1 out of 5
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
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Response from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
C
Rating: 4 out of 5
Arrived on time, everything well packed, good experience, I will repeat.
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C
Rating: 3 out of 5
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
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A
Rating: 1 out of 5
Equipment ordered on 22/10, supposedly delivered on 02/11 (order not processed) but never received. It's now 12/11 and still no board. Is this normal?
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Response from Mundo-Surf
Hello Sébastien, Your package is supposed to have been delivered to your home on November 5th. As you have indicated that you have not received the package, we are currently investigating with the carrier. We need to give the carrier a few days before we can declare the package as lost or stolen, and proceed with the refund or exchange of the goods. Thank you for your understanding, Sébastien.
C
Rating: 4 out of 5
DU CHOIX
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C
Rating: 4 out of 5
???????
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C
Rating: 3 out of 5
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
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A
Rating: 3 out of 5
Package too fragile for the distance travelled. GLS had to recollect
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